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1st Central Reviews

You will find some very positive comments left by members who decided to take out car insurance with 1st CENTRAL among the below reviews. Many of these highlight the fact they got a good price and include comments such as “good price for insurance and cashback received within a couple of weeks” and “decent — very happy with price and cashback”.

One member summed up their experience by saying: “Quick cashback payment — tracked within two hours — (and) got a great price for my insurance, plus this cashback.” They also praised the “very happy, helpful staff” who can be contacted by customer chat or phone. While it is true to say there are quite a few negative 1st CENTRAL reviews which complain about cashback being declined or taking a long time to reach payable status, positive comments include “cashback was a lot quicker than they originally estimated” and “got cashback within a month — excellent timing”.

1st Central Reviews
	Great cash back offer
	Sarahleoerin \| 15 Jan 2020 Report Abuse
	Excellent cashback rate & really quick to pay out
	Alaine Miller \| 29 Dec 2019 Report Abuse
	Painful experience, left out of pocket. Sharp Practice. I found 1st Central Insurance to be the cheapest option during my annual search for renewal of motor insurance. I'd never heard of them, but their reviews looked good. I purchased a motor policy and then the pain started... Having purchased the policy a month in advance, they waited until it was live before sending me an email saying something wasn't right with the information I had provided. At their request, I sent them photos of the front and back of my Driving Licence, then further proof of NCB. After that, they asked for a DVLA check code, which I also provided promptly. The next day, I received yet another email accusing me of providing inaccurate information on the date the Driving Licence was issued. The DL start date on their quote system matched the anniversary (day and month) the policy was purchased, not the DVLA issue date. This was because I had not entered a date, but selected "20 years or more" from a drop-down list on the website. They now want an additional £61, including a £50 admin fee, or they will cancel my insurance. Not good at Christmas time. Tried to cancel the policy, as it was well inside the 14 day cooling off period since the policy became active. No problem they said, that'll cost you £102. Absolute swindle, never again. Update: Policy cancelled. Cost me a packet, but worth it to end my relationship with these crooks. I've just purchased a new policy that cost £10 less and comes with £30 cashback. That takes the sting out their "penalty charges" somewhat. Update #2: They have now charged me an additional £40 for a change to the policy, which they say happened at the same time the policy was cancelled. I have tried to reason with them, but they don't think it's unusual that I would authorise a payment for a change of policy details at the same time as I cancelled the policy. Caveat emptor!
	Strontium \| 15 Dec 2019 Report Abuse
	Excellent easy way to earn cashback
	Beckypas \| 13 Dec 2019 Report Abuse
	This transaction did not track and then was very slow to be sorted due to the processes that had to be completed as a result. It has taken 6 months to finally pay out, but very glad it has, so all's well in the end!
	Mrs_V \| 10 Dec 2019 Report Abuse
	Top cashback tracked then declined. Without the cashback it was no longer the best value so i won't be doing that again. I've no idea what the insurance is like as I've not had to use it...but if it's anything like the cashback, I'll probably be worse off.
	mikeabrowne \| 04 Dec 2019 Report Abuse
	Just received my cash back faster than expected thankyou
	Emmi779 \| 22 Nov 2019 Report Abuse
	This company would be an utter joke, but they just aren't funny. They will take any opportunity to get extra money from you. It's not just us, check out reviews on other sites.
	Cherrytart \| 21 Nov 2019 Report Abuse
	6 months, and still waiting on Cashback. Ludicrous amount of time to wait. It took a long time to track, I needed to raise a support ticket. And even when it finally did track (after 5 months), it now states 17 week wait. Avoid if you want any sort of reasonable time frame for cashback.
	conrad_smith \| 25 Oct 2019 Report Abuse
	I was initially enticed to insure my vehicle with 1st central due to the cashback given however they have declined the cashback for no reason once my payment had gone through for a full years insurance! not impressed
	Alexielou \| 26 Jul 2019 Report Abuse
	Declined cashback even with proof - Rubbish :-(
	Brewster0101 \| 08 Jun 2019 Report Abuse
	Declined despite a genuine purchase. Customer service is also terrible
	nilomorgan \| 15 Mar 2019 Report Abuse
	I'd give this a zero if I could. Declined my cashback for no good reason. Shameless.
	sebgreenwood \| 05 Mar 2019 Report Abuse
	Don't hold your breath on getting the cashback, bought the insurance through topcashback as normal with 1st central supposed to get £46.80 cashback however waited 19 months now and they have declined it, will never go with them again!!
	dannylinton1471 \| 19 Feb 2019 Report Abuse
	Cashback declined for no reason. Not trustworthy
	michal_alton \| 04 Feb 2019 Report Abuse
	Tracked no problem, but today declined for no reason, will not use them again, rip off merchants
	898836833 \| 15 Jan 2019 Report Abuse
	1st Central refused one claim for £50, the second time I took insurance with them, I had to raise a case which they paid.
	ssorej \| 20 Dec 2018 Report Abuse
	Took out car insurance with them but cashback was refused, even after I lodged a complaint. Avoid!
	grjones89 \| 02 Dec 2018 Report Abuse
	Really upset that they declined my cash back when everything was submitted correctly. AVOID!!
	Emmapalmer22 \| 17 Nov 2018 Report Abuse
	Pointless- declines cashback go somewhere else
	dizzylizzie2017 \| 22 Oct 2018 Report Abuse
	Good price for insurance and cash back received within a couple of weeks.
	HarryPlatt1994 \| 10 Sep 2018 Report Abuse
	Refused to pay out after pending for a while.
	xvisual \| 06 Sep 2018 Report Abuse
	Would be zero stars if could give that. After successfully tracking, Cashback refused for my genuine purchase, but conveniently not until after cool off period for changing insurers had ended. I didn't use codes etc so unfair. They now want over £100 for me to cancel their insurance. Beware!!!
	blobbyob \| 21 Jul 2018 Report Abuse
	Shocking amount of time to get cashback 17 weeks!!!
	Si284 \| 18 Jul 2018 Report Abuse
	10 months to receive cashback, not great!
	ebest \| 16 Jul 2018 Report Abuse

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