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Never registered my purchase and had to wait over 3 months to claim
Had to register a claim through cash back as my purchase did not register, did take over 3 months but did get there in the end.
Thank you for sorting this.
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Andrea1928 | 11 Dec 2024
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Shambolic Cashback Tracking
I booked a return flight to New York from the UK and TopCashback has tracked the value of the ticket as being £10 and paid a minuscule payout accordingly - I wish that's how much the ticket price costed!
I should have read the comments on the other reviews and manually chased, but didn't know about this at the time and just assumed it would uplift. It seems like if you want anything from this company tracked properly, you have to fight your case every time you make a purchase unfortunately
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noman2677 | 18 Aug 2024
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Perseverance with cashback
Aer Lingus… I know I usually book my flight ( like most people) way in advance and have to wait until my flight is over and done with (which can be months later), but I always have to chase up my cashback with this company! If you book with them through TopCashback, make sure you take snapshots of cashback amount, and keep all emails with Aer Lingus. Because after a few months when you arrive back and think that there’s nothing on TopCashback to say that you even bought through TopCashback , you will inevitably have to make a customer service claim.
They will ask loads of questions ( like price ,ref number, dates, etc) which you can refer back on withthose snapshots you took 8 months + earlier. Usually almost a year after I first booked, I always get my cashback, though I have to put in a lot of effort to get it.
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1483712544 | 10 Jul 2024
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Aer Lingus never tracks
I have always had to complete a missing cash back claim for Aer Lingus. It is really annoying as I fly with them regularly, and always ensure that I meet all of the terms and conditions, including claiming only for flights originating in the UK. Just hope they can improve the tracking of Aer Lingus!
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tristancasson | 30 Jun 2024
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Slow and inaccurate
Needed to be manually requested (not automatically tracked) incorrect amount applied. Good over 10 months
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only1ian | 06 Aug 2023
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ALWAYS have to chase cashback
I've flown with Aer Lingus loads over the years. They fly to a small regional airport in Ireland that is convenient for me, that's why I persevere. Their service is generally OK BUT every time I've reserved tickets via Topcashback I have had to chase payment. The Aer Lingus system never tracks.
I've used Topcashback for years so am familiar with cookies etc. It is not Topcashback's fault - the tracking system for Aer Lingus is not fit for purpose.
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Mary_McWalters | 26 Mar 2023
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Took forever
Had to work with the TopCashback. Team to finally get something back. Wish I took a screenshot of original cashback as I’m sure I got far less but took it!
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1483712544 | 10 Mar 2023
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Didn’t track - 12 months still not paid out
Booked flights - didn’t track so had to submit a missing cash back. Been waiting for it to be confirmed and it’s gone over 12 months since booked and paid. Really disappointing
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Nickyb86 | 13 Feb 2023
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Very slow to pay, chased many times but eventually got there
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RobWB | 05 Feb 2023
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Always fast payout
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KJay | 20 Jan 2023
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Never paid out for the flights taken with them even after providing proof of purchase and flight tickets.
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ibird22 | 09 Jan 2023
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Easy to book through TopCashback
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DennisGG | 20 Nov 2022
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Really disappointed. Spent over £2000 on n flights to have the cashback declined. Booked flight in nov 21. Flight was Feb 22 and I’m still fighting for the cashback. Feel conned to be honest and it’s put me off flying with them again.
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lizggwedding | 26 Oct 2022
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Cashback declined. Submitted a claim. Return flight over 4 months ago.
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pedum | 10 Sep 2022
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every single transaction seems to have declined
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spotthedog1 | 28 Apr 2022
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Refused cashback
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Liambutleruk | 03 Dec 2021
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6 tickest for Aer Lingus between April through to October 2019 have been left in limbo until I sent a support ticket today (4/11/2020) and Top Cashback have paid
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colin101 | 04 Nov 2020
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Cashback declined - no reason
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Bartvanmarcke | 31 Oct 2020
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We booked a short and long haul flight but they claim they cannot find any transaction so have not paid up. Funny how the money has came out of my bank account!
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Khristyne | 14 Jun 2020
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Non-payers. £800 plus of flights, booked on the Aer Lingus website. Didn't track. Submitted a claim with my booking reference number, but they can't "find me", even thought the flights have been taken with that very reference.
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mrflobby71 | 12 Jun 2020
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Fast Payment - Recommended retailer - thank you
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Haven4709 | 10 Jan 2020
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No point never receive the money?
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lenconnell | 30 Oct 2019
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Always pays out reliably
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greencats | 16 Aug 2019
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I BELIEVE THEY GAVE ME NO CASH BACK
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MagWumpy21 | 31 Jul 2019
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Terrible...never pay out
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Nicky310875 | 19 Jun 2019
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