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when you shop with Appliances Direct
Appliances Direct Reviews
Reviews and experiences from TopCashback members who have shopped with Appliances Direct.
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Appliances Direct Reviews
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Beware of the 1.5% surcharge for credit card transactions...
This was not disclosed until the point the site has captured your credit card details on the delivery screen.
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SteveEnderby | 15 May 2012
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DO NOT USE, They have taken my money and will not deliver goods. keep getting me to ring my bank, I know they money has gone from my account but they will not accept so I have to pay again !!!!
Would you trust them enough to pay again?
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elouise | 09 May 2012
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Brought a smeg fridge/freezer in March and still waiting for my cashback...they have delieved the item and took my money quick enough....but not too quick to pay my cashback...had to put in a claim and now top cash back said it may take months....maybe they are hoping I will forget about it by then...if your thinking of buying from these cos of the money back, dont bother.
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angie140175 | 03 May 2012
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Retailer customer service was fantastic however my purchase hasn't tracked and I have chased on several occasions since February with no joy.
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england19750 | 21 Apr 2012
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Very poor customer service, inexperienced staff.
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free40poundsoff | 08 Feb 2012
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Fab company to deal with. Superb customer service. Product arrived when they said it would, had 2 phone calls and a text and item tracked within a day of ordering. Highly recommended !!
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Tallony | 12 Jan 2012
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I ordered 3 kitchen appliances worth £1500 earlier this year expecting £50 cashback. One item was delivered damaged and rejected. They couldn't replace it but offered an alternative for the same price which we agreed to. All the cashback was refused because "Order Cancelled or returned" it would seem any excuse not to pay. So be warned!!!
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drboylan | 19 Dec 2011
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Cashback was tracking before the goods arrived... and they were on next day delivery!
Can not fault a thing, best price on my washing machine by £120, next day delivery with an advised 3 hour time slot (very handy) and goodd cashback, whats not to like?
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GixerMoss | 14 Dec 2011
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Quick tracking and easy website for a simple transaction
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jamesmcroke | 06 Dec 2011
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Great prices and service. I would recommend to a friend and will check back for future purchaces
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| 05 Nov 2011
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I spent £1300 on electrical products with this company and although i got what i paid for i did not recieve any cash back what so ever. A disappointing result
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| 01 Nov 2011
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Tumble dryer purchased last night,Sunday 30th October,Topcashback confirms tracking within a day.Goods supposedly cant be supplied until at least 3rd November.When 2/3rd through the process of buying on line I then discovered a clause which claims it could be 28 days for delivery.I hope not,we shall see.
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Ramboray | 31 Oct 2011
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This is only my second purchase on top cashback site and i did not receive my cashback for my first purchase so iam hoping i will this time.
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LIAMHARRY12 | 29 Oct 2011
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Brilliant service from this merchant and I would use again - Thanks
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curerich01 | 06 Oct 2011
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Two stars (I can't use the rating system so writing it here). I would not touch them again for anything requiring instalation. I bought a washing machine which they claimed to test (I was in another room at the time) but they blatantly didn't because there was still water in the machine and when I drained it it went all over the floor. Turned out there was a hole in the tube and Customer Services tried to tell me to put duct tape on it, and seemed surprised when I wanted a replacement. When I did get a replacement they didn't tell the couriers to install it even though I'd paid for it to be installed, and that time I couldn't get through to Customer Services at all. Very shoddy people, I suppose would be ok for a smaller appliance but I don't trust them at all.
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cooloperator | 06 Oct 2011
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Good product and great customer service
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| 28 Sep 2011
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Non-existent customer Service, received apliance with scratches on the door. Tried to call customer services several times never got through and have now been told to sort it with the manufacturer after I sent e-mail.
Will never use again!!!! Rather pay extra at decent retailer.
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susanna | 19 Sep 2011
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Rapid delivery, and very reliable. Prices were excellent, as was packing. would recommend highly.
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Angelpaws | 19 Jul 2011
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Tracked but still pending. AD have some very cheap prices - the offset is the delivery slot - i got a 3.5 hour slot the day before delivery. Everything was fine though.
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Gamble | 02 Feb 2011
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The retailer was good and the product was as described but having problems with the cashback. No cashback tracked and still waiting for the retailer.
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OZZY123 | 27 Jan 2011
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I was very impressed with the speed and efficiency from both appliances direct and TCB. I was quoted 28 days delivery and received the order within 3 weeks and the cashback was in my account within a week.
thanks to all.
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| 03 Jan 2011
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I got an amount in the cashback then it went to zero. I have raised with TCB and hoping they can sort.
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Higgidoni | 17 Nov 2010
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