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Bax Music Reviews
Reviews and experiences from TopCashback members who have shopped with Bax Music.
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Bax Music Reviews
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Do not buy from Bax Music!
Warning to all customers: Do NOT shop at Bax Music, they're not a serious company and will make it difficult to solve any errors that may (and probably will) arise at delivery/return.
After two delays and lots of communication errors with Bax Music support/DHL, I finally received my delivery. Packaging was subpar, with items loose and pieces of broken styrofoam everywhere. On top of that, half of the items of the desk I ordered was missing.
Bax Music admitted this was their fault (after many e-mails back and forth), and that I could return the item for free and receive a refund. Due to the weight of the package (31 kg), they promised to send someone to pick up my package. According to Bax Music, they do this if an item weighs more than 25 kg.
"Good" I thought. I'm not able carry it to a drop of point doe to a back injury, and the package doesn't fit in my car.
First promised date: No pick up.
Second promised date: No pick up.
I get an e-mail, Bax Music has decided to not pick up the item. The first person I call hangs up in the middle of conversation. The second person leaves a message to administer a pick up.
At this point, knowing the MO of Bax's support, I'm either expecting a reponse where they refuse to pick it up again (in contradiction with their own regulations ) or a new support employee forcing me into another round of copy + paste of earlier conversations with screenshots of their apologies, admittances, and broken promises.
Why? Because I've already endured weeks of exactly that.
All of this so that Bax Music can get their useless pieces of PVC wood back and issue a refund. And I'm using the word "useless" here in its proper sense: there is not even a remote possibility of assembly with so many items missing.
No one in their right mind would knowingly purchase such a sorry mess, so either they're gonna get the items back and pull this scheme on someone else, or willfully draw this process out until I'm not eligible for a refund.
I'm guessing th
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DagMichael | 17 Sep 2024
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Rubbish company to deal with. Slow delivery as well as to responding to emails, Accepts then rejects a perfectly good transaction. Topcash back honour the cashback amount. Wouldn't purchase from Baxmusic again.
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Robbieh | 31 Mar 2022
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Highly recommend Bax music
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Trang Phung | 21 Sep 2021
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AN EXCELLENT COMPANY!
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Damien John | 27 Jan 2021
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Delivered goods as promised, communicated very well and at the best price.
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leighbrown80 | 20 Feb 2019
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