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Get up to 3.15% of your purchase back
when you shop with Bed Star
Bed Star Reviews
Reviews and experiences from TopCashback members who have shopped with Bed Star.
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Bed Star Reviews
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Delivery service was terrible and the bed frame in question was cheaper elsewhere. AVOID if you dont want to be waiting at home for 2+ days for delivery!
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celticcubs1986 | 16 Aug 2016
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Awful. Placed order a month and a half in advance of delivery date, only to be told (by email, they didn't even have the decency to pick up the phone) that the bed had been discontinued the working day before delivery was due. I am still awaiting the promised refund some 15 days later and chase-up voicemails and emails went unanswered. Just got through to be told refund will be processed today. Also cashback never logged in the first instance. Other than that, I'm over the moon...
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loughtonbee | 18 May 2016
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Whilst the cutback tracked quickly I am utterly appalled by the quality of products supplied by bedstraw. The bunkbed were chipped and their slats were mouldy. When we tried to put the double bed together the pre drilled holes did not line up making it impossible. Both are being returned. Avoid
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splatt30 | 10 Dec 2015
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easy to order and bed arrived very promptly. Great service!
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Glitterbug | 30 Oct 2015
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Avoid! They made chages 2 times due to the fault delivery and now i checked they declined cash back! Please revenge - do not buy from them!
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Kvest78 | 10 Oct 2015
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I bought a divan guest bed last week: what a terrible mistake!!! They promised me a next day delivery, but instead it took 5 days for the delivery. And then the bed was broken on one side and had scratches and bruises on the fabric. I call them immediately and after one week I am still waiting for a call from the supplier and a refund. Fortunately I have paid with PayPal and I am proceeding to have back my money. What a awful company!!!! Never ever again.
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borghixp | 06 Feb 2014
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extremely disappointing experience. they promised to deliver the mattress to the room of choice but the deliverymen refused & said they did not want to make dirt to the carpet/walls even we have cleaners & handyman on standby. we needed to spend extra money to have the mattress moved to our bedroom by the handymen after 2 weeks. the price match gift was not arrived. cashback was rejected. not again with this company!!
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sbwsbw | 06 Feb 2014
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Please do not use this retailer. We have had to wait 7 weeks so far for our bed and mattress. We have constantly had to chase the company for estimated/actual delivery, We were told it would definately be with us today but no it isn't. Despite having a day off work, bedstar having our money for 7 weeks, and being told today it was still being delivered today we have finally had a delivery.....just the mattress!!!! Will never use again!!
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LJCLARK | 17 Jan 2014
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Apparently when you go through to bedstar via topcashback and spend over £800 they suddenly invent another marketing channel!
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rza3000 | 25 Nov 2013
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Having left negative feedback before I should now note that I have finally received cashback - but it took 16 months and repeated resubmissions and appeals by TCB (who
were very helpful in continuing to pursue the claim on this occasion)
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dgn1960 | 04 Sep 2013
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Having left negative feedback before I should now note that I have finally received cashback - but it took 16 months and repeated resubmissions and appeals by TCB (who
were very helpful in continuing to pursue the claim on this occasion)
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dgn1960 | 04 Sep 2013
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Be aware - the mattresses they sell as "Silent-Dreams" are in fact Joseph's (at least the one I've got).
I found out about this when the mattress (Silent-Dreams Dream Pocket 1000 4FT 6 Double Mattress) has been delivered by Joseph with Joseph's label on it. They clearly do it to avoid the Price Promise obligations. They sold the "Silent-Dreams" mattress for £300 which I could buy for £199 elsewhere if I knew it was Joseph's Dream Pocket, which is less than average in quality.
The case has been referred to the Advertising Standards Authority since the product advertised does not match the product delivered.
BTW, as other reviewers mentioned, their customer service simple does not respond.
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| 21 Aug 2013
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The only reason I bought from this company was for the cashback..could have got it cheaper elsewhere. Why does this site continue to advertise companies like this who just 'con' customers into buying from them by offering cashback they refuse to pay. I even e-mailed the company to express my views on this..no reply, there's a surprise..keep well clear
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royalbalou1 | 30 Jul 2013
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I have had a very negative experience ordering from Bedstar. It's been weeks after they said the delivery would happen and I still have no confirmed date as to when the bed will arrive. They have ignored every email and the customer service over the phone is appalling. Never again.
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| 03 Jun 2013
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Placed the order but the o% pay monthly system didnt work, took 3 days to rectify, and the £50+ cashback didnt get paid due to another referrer?!
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rza3000 | 11 May 2013
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Absolutely rubbish! Every high value purchase made through topcashback has come back "Top CashBack was not identified as the last referrer to this transaction" It's like going to Tesco, using your Clubcard and then getting your statement saying you can't have the points because apparently you used your Nectar card instead of your Clubcard, when you know what you used!
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LSGcash | 24 Mar 2013
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Cash back not paid, after 2 years in dispute they say order returned or amended, however this was not the case. Beware when using this supplier, and don't rely on cash back from them.
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ellybelly1 | 05 Mar 2013
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Ordered Sept 12, an expensive bed at $750. The actual order/delivery process I cant fault. HOWEVER the cashback hasnt tracked, a claim has been put in, all the evidence is there etc. I am not hopeful of getting the cashback.
The cashback was the only reason we ordered from them, and chose to spend so much. I wouldnt use them again purely for this reason. It seems to be a common problem, I wish I had read the reviews before I ordered.
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flicker52 | 10 Jan 2013
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Don't order from here. this place is dodgy to say the least and they sell TERRIBLE products.
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| 09 Jan 2013
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I could prove purchase yet cashback was refused after a very lengthy process. Wouldn't use this supplier again, they seem to simply be here for free advertising.
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Ch3tan | 08 Dec 2012
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this seller does not honour cashbacks giving random reasons for declining cashback. Avoid
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sandeepsehgal75 | 26 Oct 2012
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Ordered a bed and mattress, both delivered on time, never slept better, and we've also received our cashback as well.
Absolutely recommended!
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| 29 Sep 2012
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Couple of comments on this retailer.
Firstly there was an error on the invoice they sent, when queried, they just replied with "we know". Erm, why not state there's a system error? And apologise maybe.
Second, they offered to collect an existing bed and said the service was available, was then told it wasn't.
Thirdly, the delivery arrived via 2 different companies, I only found out this was to be the case by chance, no mention of it from the retailer until I queried why the delivery note only referred to a base not the matress!
Finally, to top it, they decline the cashback which seems to be a habit reading other reviews, I wish I'd read them first!! I only used them due to the cashback. I feel mis-lead and somewhat cheated that they offer cashback and then soon as they have your order, decline.... Very unfair.
Overall, poor service all way. Definately not recommended and will never use them again.
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| 03 Sep 2012
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