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Get up to £25.20 of your purchase back
when you shop with Confused.com Energy
Confused.com Energy Reviews
Reviews and experiences from TopCashback members who have shopped with Confused.com Energy.
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Confused.com Energy Reviews
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Absolute garbage, the cash back process takes that long that you end up switching before you've even seen the cash back.
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SCOTTY2K0 | 22 Dec 2012
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subscribed to npower using these in Nov 2011 no cashback ever received-raised support ticket which just sits there gathering dust. Absolute con, never again!
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| 15 Dec 2012
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Have waited several months for this cash back - it's not even showing in my account at all - DON'T BOTHER!
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kathjay | 03 Dec 2012
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Transaction took place in Jume Cashback has moved to confirmed today and changed from £0.00 to £26.26 so theres hope yet!
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whiskymiller | 18 Oct 2012
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Transaction took place in June, Cashback showed at £0.00 quickly but is still pending and still at £0.00 even though its October and my fuel change has taken place. Due to the other bad reviews I am not holding my breath. Feel conned by this merchant and wouldnt have used them to swap if it were not for this cashback. Surely they cant advertise cashback and not give it? Trading Standards issue maybe??
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whiskymiller | 15 Oct 2012
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rubbish effort by confused, 0.00 never moves along, AVOID!!
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br00wnie | 05 Oct 2012
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I click new customer voucher. still waiting for my cash back but it has changed voucher to single fuel. so i bet i don't get anything
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| 05 Oct 2012
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Switch Energy supplier via confused.com as best cash back rate at the time. The cashback immediately tracked at 0.00. After 6 months it was still showing the same logged a ticket request to be told to be patient and wait for merchant to update. It change to confirmed in July as 0.00 so I have logged a claim only to be told it may take some time for the merchant to respond! I would never have guessed! It is now nearly a year since I switch and still no response from the merchant. Avoid this site if you are banking on the cashback it will never materialise.
Very dissappointed with confused.com, I have always used them in the past and referred friends, family and work colleagues to use it. Will think twice in future!
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U0019743 | 03 Oct 2012
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Terrible! Should never have used this site was only tempted because of the cashback however my transaction date was in June and it still is showing at £0.00 and hasn't even reached the confirmed stage. I'm not holding out much hope of getting it feel bit conned by them.
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whiskymiller | 17 Sep 2012
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I gave this Merchant one star because zero stars doesn't show how bad these people are. First of all I had to put in a manual claim, then it was eventually uplifted to Confirmed, but despite the switch to Dual Fuel in October 2011, I am still waiting for the transaction to move to Payable - that's EIGHT months without payment.
Confused.com - get the message - you will NOT be getting my return business for any of your products ever again. Keep your £24 if you think it's worth all the bad publicity you get. Obviously that doesn't bother you - there are more negative comments on this site than positive ones - does that tell you something?
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| 20 Jun 2012
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Well I'm NOT confused. Because Confused.com IS just another Con. Same story here as everyone else it seems.
Well they have lost a lot of future business from me and all for the sake of £24.
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kemlyn | 04 Jun 2012
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My experience is the same as the other negative reviewers. My transaction showed as 0, I waited and waited for my cash to show on my account, it didn't and then when I tried to claim my £24.24 cashback was told that I couldn't as the transaction was over 100 days old. Avoid at all cost, this merchant doesn't pay out!
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montymouse | 07 May 2012
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Like others on the feedback section I too switched my dual fuel through Confused and I also have had my claim disallowed and 0.00 shown where I expected to get a reasonable cashback. Very very disappointing and I will not be using this merchant ever again.
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Comfort1967 | 20 Mar 2012
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Further to my previous post. I have now had an addition to my account for cashback from this merchant for the £24.24 the previously declined.
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Mike_d_s | 16 Mar 2012
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The merchant never seems to pay - avoid.
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src1 | 11 Mar 2012
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Do not touch with a bargepole. Did everything by the book and they still came back with £0 payable. Will never use again.
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zimcol | 11 Mar 2012
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Exactly the same thing with me as "foofard"
Switched in September 2011, tracked ok at £0.00 then just waited. Now its payable @ £0.00 and cannot submit a claim cos it's more than 100 days old.
This company needs looking into and people should not use them to switch for cashback.
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Mike_d_s | 10 Mar 2012
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Initially tracked at Zero with a message to say it would be uplifted after 90 days. However, they have now declined the cashback for my legitimate purchase and as it's outside the 100 days limit, I'll have to submit a Support request.
Confused.com should should be abbreviated to CON.com
Never again will I line their pockets with any kind of purchase
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| 10 Mar 2012
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Tracked immediately, waited and waited but no cash back ever came - now after 100 days I am told that the cashback has been declined - despite the fact I switched dual fuel back in September 2011. A complete con
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foofard | 08 Mar 2012
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Saved over £135 a year by switching fuels
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rws1r | 06 Sep 2010
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Cashback tracked very quickly. An excellent site for the comparison of various energy providers. Good cashback rate.
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jedi123 | 01 Sep 2010
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Good info provided - really useful tool
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LesleyC | 24 Aug 2010
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