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Debenhams Reviews

Reviews and experiences from TopCashback members who have shopped with Debenhams. Log in to review

Debenhams Reviews
	Feedback Cashback received.
	HARRYSCOTT1 \| 09 Apr 2025 Report Abuse
	Great! No issues with payout
	MLOE73 \| 04 Apr 2025 Report Abuse
	Delayed Payout Tracked without any problems. Estimated payment was 12 weeks (3 months) and it took 16 weeks (4 months). A little longer than expected to pay but did eventually get there.
	GR2024 \| 01 Apr 2025 Report Abuse
	Don't trust them! The amount tracked isn't the actual amount you spend, it's based on the price you spend minus VAT. Therefore you will forever be shortchanged! Do not buy from Debenhams, I can't say it more clearly than this.
	jonnybriggers \| 31 Mar 2025 Report Abuse
	Declined for no reason Declined cashback after 2 months of waiting. Only £1 so not worth pursuing however seems similar to other reviews.
	Sean Bates \| 31 Mar 2025 Report Abuse
	Waste of time, they just decline it No cashback received on either purchase
	Member1282470849945 \| 20 Mar 2025 Report Abuse
	reasonable payout time reasonable payout time
	donkeys1 \| 16 Mar 2025 Report Abuse
	Good cashback Easy to order from Debenhams and fast, efficient service.
	Barlaston2710 \| 13 Mar 2025 Report Abuse
	So poor on refund payment Take 3 weeks to get a refund way too slow lack of information. Take the payment straight away so why does it take 3 weeks for refund. No replacement service so if you order an item and does not fit but you want another in different size you have to pay twice
	Fulhamdowster \| 04 Mar 2025 Report Abuse
	Slow to Pay Slow to pay. It says estimated payable is 8 weeks, it’s been more than 12 weeks now and it’s still pending.
	GR2024 \| 02 Mar 2025 Report Abuse
	Excellent cashback deals Just bought my goods as normal after first logging into TopCashback, it takes a while to receive the cash back BUT worth the wait, thank you
	Hazel2022 \| 04 Feb 2025 Report Abuse
	Poor reason for decline Maybe I was foolish to decide on a purchase based on a boosted cashback rate. The item Debenhams sold wasn't the cheapest on price comparison, but on this day their cashback was boosted quite high so I took the plunge. The sole reason for the purchase was the rate offered on TCB. The claim was declined and the reason given was "Debenhams state they haven’t been seen as the reason this order was placed via TCB" and that's their final decision. It was a high % cashback, so it doesn't surprise me it was declined, it just aggravates me that they are allowed to advertise these rates and then decline claims with a reason that can't be evidenced. I coukd have purchased it cheaper elsewhere, but I was drawn in by the increased cashback, my own fault for putting faith in all parties.
	jonhoggy \| 07 Jan 2025 Report Abuse
	Delivered the wrong product & 4 months later still not received a refund Only way to get through to customer service is to whatsapp message or apple messenger - and this can take days to get a reply which often missed the point. They act as an intermediary rather than stockist on most items - so beware their T's & C's They went bust for a reason & should have stayed that way - do not use1
	Leftie 01 \| 23 Dec 2024 Report Abuse
	They did not honour the cashback I followed the usual process but they declined the cashback claim.
	karenb \| 17 Dec 2024 Report Abuse
	Debenhams don't give cashback Always the same each time I've ordered, TCB never tracks and customer service claims Debenhams don't have a record of the order via TCB. Don't waste your time going through TCB. As well as the issue with not getting cashback for orders worth hundreds of pounds, Debenhams customer service is also the worst. Won't be purchasing from them again.
	Kerrycherrykerry \| 14 Dec 2024 Report Abuse
	Do not honour cash back I have used Debenhams in preference ro o other suppliers of similar goods for the cash back they advertise But despite following all the guides , time and time again the cash back is not honoured
	rachaelwilletts \| 06 Dec 2024 Report Abuse
	Debenhams Took a little longer than expected for my cash back but well worth the wait
	Jojoke \| 04 Jul 2024 Report Abuse
	Quick, Easy & Consistent.............. I purchase quite often from Debenhams through Topcashback, and Debenhams always pay out quickly and consistently without error. What's not to love if you're going to make the purchase anyway.
	denni \| 24 Jun 2024 Report Abuse
	Great great quick easy
	Adymole \| 23 May 2024 Report Abuse
	Quick, easy + generous Very quick process :)
	thahiau \| 25 Apr 2024 Report Abuse
	Debenhams failed to confirm the purchase Debenhams failed to confirm the purchase. I made every effort to make sure it was active and had to make a claim. Debenhams refused the claim and top cashback gave me the amount themselves, which is awesome on their part thank you. I wont use debenhams for cash back now though.
	Mackasmacka \| 23 Apr 2024 Report Abuse
	Fast Payment Fast payment and never get issues with tracking.
	nicholajames1 \| 15 Apr 2024 Report Abuse
	Gd Good cashback
	Cholden92 \| 02 Apr 2024 Report Abuse
	Very Slow to Pay 14 weeks to pay out. Only get 30 days to return goods!
	Tazwitch \| 29 Mar 2024 Report Abuse
	Declined Declined my cash back claim. No reason for it. I bought the item immediately. didn't use any codes etc.
	p4dstar \| 16 Mar 2024 Report Abuse

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