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If I could give them a minus I would, they gave us a delivery date and time for a rug delivery, so we took the day off to move furniture etc, then we got notified on the day of delivery its not even left the manufacturer, so I spoke to Dunelm Customer Services, what a joke. They spouted process this, and process that, and we have to wait 72 hours for a reply. Then I asked to speak to a Manager, so the line goes quiet, the girl comes back on and say, Ive spoken to him and theres nothing we can do.... Do yourselves a favour and go to John Lewis, the customer service is so much better, Dunelm are no better than a back street market stall. SO DUNELM CONTACT US FOLLOWING MY REVIEW AND AFTER THE USUAL APOLOGIES MIRACULOUSLY FOUND MY RUG AND ARRANGE A DELIVERY FOR TODAY. THIS MORNING WE GET A CONFIRMATION EMAIL, ALL SOUNDS VERY PROMISING, RIGHT? PROBLEM IS ITS BEING DELIVERED TO AN ADDRESS SOME 224 MILES AWAY, I DID CHECK ON GOOGLE STREET VIEW, IT'S A VERY NICE LOOKING BUNGALOW IN WALES, SO THEY EVEN MANAGED TO DELIVER IT TO THE WRONG COUNTRY. UTTERLY USELESS JUST HAD A CALL FROM THE DRIVER DELIVERING OUR RUG TO A BUNGALOW IN WALES, NO ONE HAS TOLD HIM, ITS LIKE A CARRY ON FILM! IS IT POSSIBLE FOR DUNELM TO BALLS THIS UP ANYMORE? GUESS WHAT, I WAS WRONG, DUNELM CAN BALLS IT UP EVEN MORE, THE RUG WAS SUPPOSE TO BE DELIVERED TO SOUTHAMPTON INSTEAD ITS NOW IN YORKSHIRE! THE STORES MAY BE GREAT BUT THE ON LINE DELIVERY SERVICE IS NO BETTER THAN POSTMAN PAT AND HIS BLACK AND WHITE CAT, PATHETIC SERVICE UPDATE, THE RUG WAS SUPPOSED TO BE DELIVERED MONDAY AND WASNT, WE HAVE BEEN PROMISED DELIVERY TOMORROW, FRIDAY, THIS RUG HAS BEEN ALL OVER GREAT BRITAIN AND IS NOW BEST PART OF TWO WEEKS LATE, WITH BROKEN PROMISES AND LIES. I AM NOT HOLDING MY BREATH.
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Member966382131334 | 27 Sep 2018
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