I am experiencing problems on a merchant's own website; what can I do?

The merchant’s website should behave the same via TopCashback as it would if you were to visit the website directly.

If you are experiencing a problem specific to a merchant's website, we would hope that this is only a temporary problem and ask that you try again shortly.

As we hope you can appreciate, it can be hard for us to advise with regards to external websites as we feature so many.

The only other thing that we can really suggest is that you try to clear your cookies for the internet browser that you are using or try on a different day.

If this problem is persistent you could try downloading and using a different internet browser or if possible, a different computer to see if you encounter the same problem.