Mobile App FAQs

We are always improving our app, so if you have any problems please first of all ensure that you have the latest version installed on your mobile device. You can check this by visiting your app store.

Related questions
• My device is having problems uploading images for the Snap and Save offers.
• I am having a problem logging in or joining.
• The app keeps showing an error or shutting down.
• I have a referral that doesn’t seem to have tracked
• I am having problems clicking through to a merchant
• Its taking a long time to load pages and images on the app
• Why can’t I view my claims or support tickets on the app?
• Where can I report a fault with the mobile app?
• What is Biometric Authentication on the mobile apps?
• Which operating systems allow for Biometric Authentication on the mobile apps?
• Why has Biometric Authentication been added to the mobile apps?
• What are the security implications of Biometric Authentication on the mobile apps?