My cashback is reporting as £0.00

If your transaction seems to have tracked, but it has only ever been displayed as zero then this can mean several different things.

(Please note: This is different to your cashback having tracked at a value, but then being crossed out or replaced with zero - please follow appropriate link below for this scenario).

Several merchants report 'leads' or quotes as a transaction event. This means they are reporting that they have detected that you clicked through from TopCashback to their site - but they are not yet reporting that they have tracked any transaction entitled to cashback.

On the whole it is normally quite a good sign that the merchant has detected your click through - but if no cashback value is reported then it is best to lodge a Missing Cashback Claim before too long.


« TopCashback FAQs and Help Overview
Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

Did you know?

"In 2005 we helped people save on £50,000 worth of their shopping, today as the UK's leading cashback site, we're helping people to save on over 1 billion pounds worth of shopping every year."
*