Get up to £60.00 of your purchase back when you shop with Homeprotect Home Insurance Join TopCashback Free
Get up to £60.00 of your purchase back
when you shop with Homeprotect Home Insurance

Homeprotect Home Insurance Reviews

Homeprotect have been specialist home insurance providers since 2002, aiming to help those who have underserved insurance needs. Their insurance policies are underwritten by AXA Insurance and cover all sorts of unusual properties, from unoccupied homes and listed buildings to those made of non-standard materials.

Homeprotect have won multiple awards, including the 2021 Finder.com award for Home Insurance Innovation and the 2019 Insurance Times Technology Innovation of the Year.

Customer reviews about Homeprotect show their strengths lie in helpful and professional customer service. The majority of their reviews on Trustpilot are rated Excellent* and many happy customers point to a straightforward process when signing up for or renewing a policy. Many of the Homeprotect reviews even mention customers happy to insure a second property due to their competitive prices and helpful service.

Take a look at Homeprotect reviews on our site too so you can get an idea of what you can expect if you’re thinking of signing up for a policy with Homeprotect.

*True at the time of writing.

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Homeprotect Home Insurance Reviews
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Bought buildings and contents insurance in May 2012, should have received £60 cashback but so far only received £35. Despite lodging a claim and several nudges, I am still awaiting the missing cashback. At this rate, I won't have received it before the policy expires! Would not use merchant again and TCB don't seem to be pursuing missing cashback.
  gemso | 26 Feb 2013 Report Abuse
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Wriggled out of cashback blaming 'cookies'. Avoid choosing based on cashback
  hari43 | 09 Nov 2012 Report Abuse
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TCB have today offered me the "missing " £15 cashback I should have received months ago.Credit to TCB that they have resolved the issue (though it took too long and needed several nudges).The cashback itself was payable by TCB so I don't know how the problem arose but it does reflect badly on Home Protect who have not been at fault. However all is well now and I am grateful to TCB for that.I hope other peoples experiences end with a similar positive result.
  saver45 | 12 Oct 2012 Report Abuse
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Cash received in 10 weeks so very pleased with this merchant
  gomez_sue | 26 Sep 2012 Report Abuse
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Still waiting for TCB to chase cash owed.Due £60 but only received £45 (taking out buildins,contents & legal).Policy began in February.Not the only one to suffer judging by other reviews. Thought TCB would have sorted this by now!
  saver45 | 17 Sep 2012 Report Abuse
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Took out insurance at beginning of APRIL ( now september) Deal offered 60 cashback. After nothing tracking lodged a missing cashback claim, which has sat with "waiting for merchant" status ever since. Worst expierience ever had on TCB.
  upandunder | 11 Sep 2012 Report Abuse
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I purchased combined buildings and contents insurance through TCB and Home Protect in March with an offer of £60 cashback. As warned, this tracked at £25.25 initially. However, this then dropped to £0 shortly afterwards. Since then I have received nothing almost 6 months later. It's disappointing as this was by far the best premium available, which makes ya wonder!
  doug63 | 05 Sep 2012 Report Abuse
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Unlike many other comments I have been reading on this merchant, I experienced no problem with the cashback tracking - it showed up promptly after my purchase in February. However, since making the purchase in February, still no sign of the cash being paid by Homeprotect (now end of July). This is well past the the stated timeframe of receiving payment. Shows Homeprotect in a poor light. Where's my money?!!?
  | 29 Jul 2012 Report Abuse
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Purchased home and content insurance via this website in March. I am due £60 cashback and as of today I am still waiting for this to appear as a tracking payment. The actual service from Home Protect was good enough but their reluctancy to pay the cashback I am due is frustrating and to be honest would put me off using the company again!!
  gudgeb | 21 Jul 2012 Report Abuse
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purchased insurance in February and am still waiting for my £45 cashback. Very frustrating and makes me not want to use either Home Protect or Top Cash Back site in future if things take this long.
  | 17 Jul 2012 Report Abuse
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Expected £60 cashback but comfirmed at £45 (should be payable by now ). Sent in claim weeks ago.Hope TCB sorts it out but will not use again if not given advertised cashback.
  saver45 | 24 Jun 2012 Report Abuse
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tracked within 24hrs...good... lets hope payment is as promt.
  gomez_sue | 19 Jun 2012 Report Abuse
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I bought buildings AND contents insurance which should have given me £45.45 cashback but only showing at £25.25 which is buildings OR contents. SEEMS I'M NOT THE ONLY ÓNE WHO THEY'VE DONE THIS TO. Hopefully this will get sorted by TopCashBack (which I cant rate highly enough) but a slightly sour feeling with regard to the insurance company as this is now not the cheapest policy. I hate feeling someone is trying to rip me off and therefore cant yet recommend. If they do make amends I'll report back.
  Lilith | 04 Jun 2012 Report Abuse
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Tracked at the wrong amount and took ages to sort it out, also eventual estimated pay date is a long long time after the transaction!
  cliftonhill | 13 May 2012 Report Abuse
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I took this insurance out in February and my cashback suddenly went to 0. I reported it but nothing has happened. So disappointed - won't use this company again!
  | 02 May 2012 Report Abuse
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Tracked as £0 having purchased home insurance back in December processed manual claim and I having been nudging every month but still pending supposed to get back £40.
  ttoopp | 22 Apr 2012 Report Abuse
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Update ! when i was put through from moneysupermarket the qoute suddenly jumped £100 when i had to modify the info !.
  sunshine_bouy | 23 Mar 2012 Report Abuse
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When i got a qoute through top cashback it was over a £100 dearer than through money supermarket ! so worth checking first .
  sunshine_bouy | 23 Mar 2012 Report Abuse
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When I clicked through to Homeprotect and clicked on the Get a Quote button, the same page kept coming up and didn't take me through to do my quote. It clearly said I have to click on this button to get my cashback so a but rubbish really!
  Suz | 21 Feb 2012 Report Abuse
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Could have been better user experience if Topcashback would flag my transaction as pending (with £0,01 or £0,00 even) like the other quotes I had during comparison. This way, I would have extra confidence that my 60 quid cashback is being tracked and would not get lost along the way.
  | 13 Feb 2012 Report Abuse
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Very effecient and quick, will use merchant again as well as continuing with the great rewards of Top cashback.
  CN93009225952 | 13 Feb 2012 Report Abuse
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Good promotion meant I received c.£40 cashback which made the home insurance cheapest by far! Unable to comment on their service as policy has only just started (and hopefully I won't need to claim!)
  | 03 Feb 2012 Report Abuse
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