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when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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Still waiting for the cashback from a transaction completed summer 2016, with the hotel stay in November 2016. Cashback is now over 6 months late...
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dbritain | 28 Jun 2017
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Always good from Hotels.Com
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bosulliv | 27 Jun 2017
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Never had any issues with hotels.com cashback!
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Lizzieparker1 | 27 Jun 2017
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Very poor tracking, used twice within 6 months and both of the transactions are stuck at the pending stage. Nearly £90 of cashback :( Still given them three stars as their loyalty offer is great.
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Shuck | 26 Jun 2017
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Excellent service throughout from website to confirmation emails and guidance. Payment via TopCashBack always arrives and I'm happy to recommend Hotels.com
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tobytyke | 26 Jun 2017
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After paying in full with no refund if cancelled, our cashback did not appear. When a claim was submitted we were told that because of cancellation policies our claim would be submitted after our stay had been completed. After futher chasing we were allocated £27.74 cashback instead of the £41.03 we should have received. This is now being queried with Hotels.com. A year after we initially paid the £27.74 became payable. The claim for the original amount has still not been resolved. I recently booked again with Hotels.com and once again had to chase the cashback claim. Same terms same result. Seriously considering if we will use them again. We currently spend between £5000 and £6000 a year on hotels, so their loss.
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comet1 | 24 Jun 2017
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A Room booked in November 2016 and stayed in December 2016 and payout still shows as pending. Customer services contacted but don't appear to be able to help unless transaction is confirmed by Hotels.Com. This now seems highly unlikely that it will ever be confirmed, especially after 6 months. Dissappointed
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PW21768 | 22 Jun 2017
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I have earned lots of cashback through Hotels.com for which I am delighted. I am not happy though that I still have a transaction pending from last year for which I have raised it with no joy! I have been paid out from my transactions this year though.
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pippaq84 | 19 Jun 2017
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This company never fails to pay me. Amazing price for hotels too!
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lualua81 | 16 Jun 2017
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Cashback always paid, even if the rate fluctuates a bit. Hotels.com offer a great service too! Thumbs up from me!
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duncanstevenson | 13 Jun 2017
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Booked February 2016 stayed August 2016 and still waiting. Not good enough
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greenlizard | 13 Jun 2017
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Booked April 2016, stayed August 2016, cashback still pending. Frustrating!
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Sspedder | 13 Jun 2017
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I waited over a year to get the cashback from this company.
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GreenBarb26352 | 13 Jun 2017
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Sometimes pay, sometimes don't and have slashed their rates recently
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Wdallas100 | 13 Jun 2017
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Quick paying and easy!
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beckipomeroy | 12 Jun 2017
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