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JustPark Reviews

Reviews and experiences from TopCashback members who have shopped with JustPark. Log in to review

JustPark Reviews
	prepare for a delay in your cashback! Just Park is easy to book with and resolved an issue I had when I got to my parking, as the owner wasn't contactable. Yet, twice now, I've had to lodge a missing claim for the cashback which takes months to resolve. However, Topcashback was quick to issue the first claim into my account of which I am grateful. However, if these companies offered fair prices in the first place it would prevent much hassle.
	NicolaEmery22 \| 20 Oct 2024 Report Abuse
	Terrible at cash back Just Park never calculate the correct amount of money paid out for the purchase so sometimes the cash back is down as £0.00 or a matter of pence when in reality it is a lot more. Every time I purchase through Just Park, I have to contact customer services at Top Cash back to put in a claim. I have no issue with the customer services team, they are pretty quick to respond or put in the claim for me, and eventually the correct cash back is organised. But is it very frustrating as it has not been the correct amount from the start on any occasion.
	JulieKnight1983 \| 14 Oct 2024 Report Abuse
	Credit refunds if cancelled not money back I had to cancel a space in Nottingham but you don't get your credit card refunded, you get three months credit on the website instead so be warned. If you don't use that credit, you lose it. Tracking is 'hit n miss' at best- only 33% successful for me.
	foggy27 \| 23 Aug 2024 Report Abuse
	*BEWARE* Albany Villas in Brighton *BEWARE* Albany Villas in Brighton cancelled my order at the last minute as they said it was not available and then re-listed the space for more than double the price! JustPark do not control this bad behaviour and have not even responded to my complaint.
	4heidelberg \| 02 Aug 2024 Report Abuse
	Good for parking but don't expect full cashback Always had a good parking experience but teh cashback process is woefull. Latest episode is that cashback has come through in two tranches but is still only half of what it should be.
	Parsifal1881 \| 29 May 2024 Report Abuse
	They tried everything to avoid paying Initially didn't track, then had to keep prodding to get the cashback. First they sent me an amount 5x too low, and after chasing this they finally paid the right amount. Doesn't give me a lot of confidence in their customer service attitude.
	george7378 \| 15 Feb 2024 Report Abuse
	Appalling customer service The parking is fine but try and use their customer service who are completely useless
	dinaTCB \| 26 Jun 2023 Report Abuse
	Small Spaces False Advertising Booked a space only to find in the several pages of information that the space was only suitable for a small car. Given I was transporting an elderly relative in a wheelchair this was not an option to use a small car. This should have been advertised upfront not hidden amongst the text. JustPark aka JustFalseAdvertise & JustNoRefund. I now use yourparkingspace now. Much better service.
	rgbrgb2001 \| 06 Dec 2021 Report Abuse
	Simple process. Heartless Customer Service when someone is ill. AWFUL. No way would we ever use them again.
	simonmlewis \| 09 Nov 2021 Report Abuse
	Cashback tracked quickly and payment made fairly soon after.
	retired_at_last \| 19 Aug 2021 Report Abuse
	excellent service and great to be able to park on residents driveways
	Nokesy1 \| 16 Oct 2020 Report Abuse
	declines cashback for no reason
	sjr1988 \| 09 Sep 2020 Report Abuse
	They have slight issues with tracking, but always pay up once the claim goes in.
	sometimesong \| 08 Jan 2020 Report Abuse
	This is without doubt the worst app I've ever used. It was my husband's 40th last weekend and due to a train strike I booked a parking spot for 24 hours through JustPark at a nearby station - Haywards Heath - as we were going to London for a big birthday lunch. I thought I'd organised everything well and was so upset when we got to Haywards Heath that not only were there no directions to the parking spot but when we eventually did find it it was padlocked. I called the mobile number we'd been given for emergencies many times and no one answered - and no one has since. Now we were running 45 minutes late - I was almost in tears and we ended up having to pay £45 to park in the station carpark. We were over an hour late for my husband's 40th birthday celebration - what should have been a fun day became very stressful. The most disappointing thing is that I've since contacted JustPark twice and no one has bothered coming back to me. I will continue to seek compensation for their terrible service. I'm just sad this happened on such an important day for us. I advise anyone reading this to AVOID JUST PARK.
	Member1282556330700 \| 04 Dec 2019 Report Abuse
	had to lodge a claim and not the fastest payer
	Kazmira \| 06 Sep 2019 Report Abuse
	hit and miss but always pay
	Adamtether \| 06 Sep 2019 Report Abuse
	TCB had to chase for payment
	Schomojo \| 12 Jul 2019 Report Abuse
	always can not be tracked
	Zhang Zheming \| 17 Jun 2019 Report Abuse
	Cashback payment not the quickest.
	898657402 \| 09 Jun 2019 Report Abuse
	Took a really long time, and had to be chased as well!
	Jbarnes769 \| 14 Mar 2019 Report Abuse
	Had to submit a claim due to known tracking issues with this merchant, but all was fine after that.
	sometimesong \| 05 Mar 2019 Report Abuse
	didnt give me my first cashback as a new member. customer service from them pretty useless too!
	PAZ113 \| 13 Feb 2019 Report Abuse
	Very convenient and easy to book a spot. Will definitely try again.
	docmunawar \| 18 Jan 2019 Report Abuse
	Prepaid and reserved a parking space that when I arrived was not available. The parking space had no knowledge of the booking. After 20 minutes with the receptionist I was told this was a common occurrence with Just Park where they show spaces are available and charge people to have them turn up to have there day ruined. We had planned a family day out to the visit the Natural History Museum for my 5 year old daughters school project. I had booked 4 hours of parking nearer by so we could have a stress free trip. As we were refused parking and we did not have loose change and did not trust any more parking apps to pay for on street parking we ended up parking at the near by Sainsburys where we were permitted 2 hours as long as we purchased items. So what should of been a stress free day out, we had to rush 3 children under the age of 7 to the Museum, around it and back again before the 2 hours and purchase items in store when we arrived and left to justify parking there. After numerous emails to Just Park, they are making it the upmost difficult in obtaining a refund. I gave them the contact name and telephone number for the receptionist of the Hotel booking along with the receipts from Sainsburys showing time in and out. The response I received from Just Park was, "Thank you for confirming that with us. However, as our online phone line is an emergency line it can take up to 3 working days for us to make an outbound call to a non-emergency related incident. At our earliest availability, we will reach out and contact the receptionist. However, if they cannot confirm what we need then we will be unable to move forward with your claim." You would think with 75 registered staff within the company, that they could get hold of a landline or mobile phone. Again another example of very poor customer service where they are very happy to take your money but obtaining a refund for a service not received, impossible. So for less than 2 hours parking without a refund my outlay
	Donnello1981 \| 13 Jan 2019 Report Abuse
	Fast cashback
	kayturner \| 30 Dec 2018 Report Abuse

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JustPark Reviews
	prepare for a delay in your cashback! Just Park is easy to book with and resolved an issue I had when I got to my parking, as the owner wasn't contactable. Yet, twice now, I've had to lodge a missing claim for the cashback which takes months to resolve. However, Topcashback was quick to issue the first claim into my account of which I am grateful. However, if these companies offered fair prices in the first place it would prevent much hassle.
	NicolaEmery22 \| 20 Oct 2024 Report Abuse
	Terrible at cash back Just Park never calculate the correct amount of money paid out for the purchase so sometimes the cash back is down as £0.00 or a matter of pence when in reality it is a lot more. Every time I purchase through Just Park, I have to contact customer services at Top Cash back to put in a claim. I have no issue with the customer services team, they are pretty quick to respond or put in the claim for me, and eventually the correct cash back is organised. But is it very frustrating as it has not been the correct amount from the start on any occasion.
	JulieKnight1983 \| 14 Oct 2024 Report Abuse
	Credit refunds if cancelled not money back I had to cancel a space in Nottingham but you don't get your credit card refunded, you get three months credit on the website instead so be warned. If you don't use that credit, you lose it. Tracking is 'hit n miss' at best- only 33% successful for me.
	foggy27 \| 23 Aug 2024 Report Abuse
	*BEWARE* Albany Villas in Brighton *BEWARE* Albany Villas in Brighton cancelled my order at the last minute as they said it was not available and then re-listed the space for more than double the price! JustPark do not control this bad behaviour and have not even responded to my complaint.
	4heidelberg \| 02 Aug 2024 Report Abuse
	Good for parking but don't expect full cashback Always had a good parking experience but teh cashback process is woefull. Latest episode is that cashback has come through in two tranches but is still only half of what it should be.
	Parsifal1881 \| 29 May 2024 Report Abuse
	They tried everything to avoid paying Initially didn't track, then had to keep prodding to get the cashback. First they sent me an amount 5x too low, and after chasing this they finally paid the right amount. Doesn't give me a lot of confidence in their customer service attitude.
	george7378 \| 15 Feb 2024 Report Abuse
	Appalling customer service The parking is fine but try and use their customer service who are completely useless
	dinaTCB \| 26 Jun 2023 Report Abuse
	Small Spaces False Advertising Booked a space only to find in the several pages of information that the space was only suitable for a small car. Given I was transporting an elderly relative in a wheelchair this was not an option to use a small car. This should have been advertised upfront not hidden amongst the text. JustPark aka JustFalseAdvertise & JustNoRefund. I now use yourparkingspace now. Much better service.
	rgbrgb2001 \| 06 Dec 2021 Report Abuse
	Simple process. Heartless Customer Service when someone is ill. AWFUL. No way would we ever use them again.
	simonmlewis \| 09 Nov 2021 Report Abuse
	Cashback tracked quickly and payment made fairly soon after.
	retired_at_last \| 19 Aug 2021 Report Abuse
	excellent service and great to be able to park on residents driveways
	Nokesy1 \| 16 Oct 2020 Report Abuse
	declines cashback for no reason
	sjr1988 \| 09 Sep 2020 Report Abuse
	They have slight issues with tracking, but always pay up once the claim goes in.
	sometimesong \| 08 Jan 2020 Report Abuse
	This is without doubt the worst app I've ever used. It was my husband's 40th last weekend and due to a train strike I booked a parking spot for 24 hours through JustPark at a nearby station - Haywards Heath - as we were going to London for a big birthday lunch. I thought I'd organised everything well and was so upset when we got to Haywards Heath that not only were there no directions to the parking spot but when we eventually did find it it was padlocked. I called the mobile number we'd been given for emergencies many times and no one answered - and no one has since. Now we were running 45 minutes late - I was almost in tears and we ended up having to pay £45 to park in the station carpark. We were over an hour late for my husband's 40th birthday celebration - what should have been a fun day became very stressful. The most disappointing thing is that I've since contacted JustPark twice and no one has bothered coming back to me. I will continue to seek compensation for their terrible service. I'm just sad this happened on such an important day for us. I advise anyone reading this to AVOID JUST PARK.
	Member1282556330700 \| 04 Dec 2019 Report Abuse
	had to lodge a claim and not the fastest payer
	Kazmira \| 06 Sep 2019 Report Abuse
	hit and miss but always pay
	Adamtether \| 06 Sep 2019 Report Abuse
	TCB had to chase for payment
	Schomojo \| 12 Jul 2019 Report Abuse
	always can not be tracked
	Zhang Zheming \| 17 Jun 2019 Report Abuse
	Cashback payment not the quickest.
	898657402 \| 09 Jun 2019 Report Abuse
	Took a really long time, and had to be chased as well!
	Jbarnes769 \| 14 Mar 2019 Report Abuse
	Had to submit a claim due to known tracking issues with this merchant, but all was fine after that.
	sometimesong \| 05 Mar 2019 Report Abuse
	didnt give me my first cashback as a new member. customer service from them pretty useless too!
	PAZ113 \| 13 Feb 2019 Report Abuse
	Very convenient and easy to book a spot. Will definitely try again.
	docmunawar \| 18 Jan 2019 Report Abuse
	Prepaid and reserved a parking space that when I arrived was not available. The parking space had no knowledge of the booking. After 20 minutes with the receptionist I was told this was a common occurrence with Just Park where they show spaces are available and charge people to have them turn up to have there day ruined. We had planned a family day out to the visit the Natural History Museum for my 5 year old daughters school project. I had booked 4 hours of parking nearer by so we could have a stress free trip. As we were refused parking and we did not have loose change and did not trust any more parking apps to pay for on street parking we ended up parking at the near by Sainsburys where we were permitted 2 hours as long as we purchased items. So what should of been a stress free day out, we had to rush 3 children under the age of 7 to the Museum, around it and back again before the 2 hours and purchase items in store when we arrived and left to justify parking there. After numerous emails to Just Park, they are making it the upmost difficult in obtaining a refund. I gave them the contact name and telephone number for the receptionist of the Hotel booking along with the receipts from Sainsburys showing time in and out. The response I received from Just Park was, "Thank you for confirming that with us. However, as our online phone line is an emergency line it can take up to 3 working days for us to make an outbound call to a non-emergency related incident. At our earliest availability, we will reach out and contact the receptionist. However, if they cannot confirm what we need then we will be unable to move forward with your claim." You would think with 75 registered staff within the company, that they could get hold of a landline or mobile phone. Again another example of very poor customer service where they are very happy to take your money but obtaining a refund for a service not received, impossible. So for less than 2 hours parking without a refund my outlay
	Donnello1981 \| 13 Jan 2019 Report Abuse
	Fast cashback
	kayturner \| 30 Dec 2018 Report Abuse