Get up to 5.25% of your purchase back when you shop with National Express Join TopCashback Free
Get up to 5.25% of your purchase back
when you shop with National Express

National Express Reviews

If you’re looking to travel throughout the UK, you should think about taking the coach. Have a look at the National Express reviews below and you’ll see the majority of TopCashback members who have decided to leave feedback have been very happy with their experience. Many have highlighted the speed with which they received their cashback after booking tickets through us, with one saying: “Never had a problem with my cashback tracking. It was paid within approximately six weeks.”

Similar comments you’ll find include “a very quick cashback payer — one of the quickest ever”, “easy to get cashback and did not have to wait long” and “excellent — always tracks and pays out quickly”. Another member explained: “Needed a quick ticket after a trip to Heathrow. Easily purchased ticket online and cashback paid quickly.” As well as cashback, the coach company also comes in for praise regarding their value for money, the service provided and their professional drivers.

Someone who left National Express review feedback said: “Brilliant. Great value, professional drivers and a journey that was on time and pleasant at every stage.” Plenty of other members have been impressed, judging by comments like “great value for money, efficient and friendly service”, “travelling with National Express is always fun and economic” and “National Express provide an excellent service and the booking procedure is very convenient”. Log in to review

National Express Reviews
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Doesn't pay
Sometimes doesn't track, or when a purchase, is confirmed there's no pay-out two years later.
  fussyhussy | 21 Nov 2024 Report Abuse
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It takes 5.5 months to pay out
Booked bus journey on 5th June, received cashback on 19th November. 22 weeks. Unacceptable. Do they care? Of course not.
  spuggie1 | 20 Nov 2024 Report Abuse
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Cashback may never be deposited
I have been waiting now 1 yr 5 months for cashback from National Express....although the estimated time is 21 weeks
  afardell | 14 Nov 2024 Report Abuse
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Erratic Payments
Whilst confirmed, a purchase from June 2022 has not yet been paid. Another purchase was declined cashback without a disclosed reason.
  throstle53 | 14 Nov 2024 Report Abuse
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TRACKING ALWAYS MISSING
Every time a had to make a claim for missing cashback.... in some instances had to wait more then a year to become payable..... they do their best to put you off going through cashback in first place.
  andreS23 | 06 Nov 2024 Report Abuse
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Pending over 3 months
Scam, do not use
  spuggie1 | 20 Sep 2024 Report Abuse
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Tracked and paid smoothly
Simple reliable cashback, thanks
  rgsnowdon | 01 Aug 2024 Report Abuse
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Thanks
Quick payout. Thanks.
  fil_marc | 28 Jul 2024 Report Abuse
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Forced to buy seat reservation via topcashback
When visiting via topcashback, I was forced to pay for a seat reservation at £2.00 per seat, so it would actually have been more expensive. It was not just that seats had sold out in the meantime, I checked again without going via topcashback in a new session.
  mustermark | 20 Jul 2024 Report Abuse
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No problem
No problem with this company
  Benghazic | 19 Jul 2024 Report Abuse
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No problem
No problem with this company
  Benghazic | 18 Jul 2024 Report Abuse
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Doesn't not offer the same prices
I've been caught out more than once... going via TCB does not offer the same prices as going direct. the price via TCB was higher than the cashback value. (goes in via a unique web site address) Does not always happne, but 'often' - worth double checking! Does pay out, eventually.
  Happy2017 | 07 Jun 2024 Report Abuse
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Good deals
Great deals from this company and so far no strikes. Unlike the railways!
  Benghazic | 30 May 2024 Report Abuse
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Cashback hasn't worked for me since 2021
For the last year I've used National Express almost every week, always purchasing online and following the guidelines. I've had to raise a missing cashback claim for every purchase I've made. The last cashback I had from them with no claim raised was October 2021.
  ddean90 | 24 May 2024 Report Abuse
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Straightforward
only pence but tracks and quick pay-out so why not on a side note to n/express bosses .you need more regular toilet cleaning/inspections, rancid is putting it mildly i don't believe its the drivers job
  cheekymonkeh | 18 May 2024 Report Abuse
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Every penny helps!
Good & prompt
  jaygem | 05 Apr 2024 Report Abuse
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0% tracking rate
Purchased 5 times already - no cashback tracked AT ALL even a single time. FIVE times no cashback tracked AT ALL. 5 submitted claims - 3 of them at "confirmed" status for already more than 3 months. And the first purchase is dated back in summer 2023. You might think I'm doing something wrong - so why from the rest of the retailers with few exceptions I get it tracked in few minutes from the completed transaction? It's definitely not me - it's something else....
  vankoleeds | 16 Mar 2024 Report Abuse
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Succesfull cashback
Tracked within minutes immediately. Have used several times and never failed.
  mustermark | 24 Feb 2024 Report Abuse
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Great
Great cashback
  kitten8484 | 03 Jan 2024 Report Abuse
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Slow service
After raising a topcashback claim due to the promised cashback failing to appear I had to wait 4 months for any cashback
  BernieB07 | 27 Nov 2023 Report Abuse
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Cash back took 3 months!
Took over 3 months to get cash back. On average that is how long it takes for most retailers on here so all good.
  julietsang | 04 Sep 2023 Report Abuse
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Poor payback
I use top cash back a lot for national express and lots of times it doesn’t get registered at all like on the 21/08 I booked 3 coaches and not one was registered and even after many months of sending follow up emails still nothing ……. However Megabus are amazing at doing the cash back …… just wish I could use them more than National Express.
  crawleyflyguy | 23 Aug 2023 Report Abuse
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Cheers
Never a problem with this company
  Benghazic | 17 Aug 2023 Report Abuse
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The worst at tracking
I travel with NEx every week. I cannot recall the last time a transaction tracked. No other retailer in my experience provides such a consistently bad experience through TopCashback.
  nmedniuk | 21 Jul 2023 Report Abuse
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Tracked immediately
Tracked immediately, no issues.
  mustermark | 19 Feb 2023 Report Abuse
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