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when you shop with O2

O2 Reviews

It’s fair to say feedback left by TopCashback members who have shopped with O2 through us is mixed. However, having said that, you will be able to read many positive O2 reviews below. There are plenty of people who have clearly been pleased with how quickly they received their cashback, with one saying: “Cashback payable to my account was bang on time — brilliant service.”

Others clearly share those sentiments, with similar comments including “tracked and paid within a month”, “really easy transaction and decent cashback rate” and “tracked quickly and paid out fast”. Our members have also praised O2 for the service they provide, with comments including “super quick and efficient service” and “brilliant — very helpful customer service”. The O2 review feedback on Trustpilot is also mixed, but there are some fantastic reviews.

One stated: “Absolutely brilliant company. The My O2 app is so easy to check your upcoming bill and offers.” Another happy customer said: “I think O2 is brilliant. I have been on O2 for quite a few years now and I have never had any problems, either with the network or the billing.” Their customer service team comes in for praise too, with comments including “always had a great experience with O2, always helpful on chat and happy to assist”. Log in to review

O2 Reviews
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Not delivered on the specified day and when I called o2 to ask them where my phone was they could not tell me and they could not tell me when my phone would be available for collection at the DHL depot! apparently the could not get in touch with their driver which surprises me. Then when I asked when my phone would be either delivered again or available for collection they couldn't tell me, then when I told them to just forget the whole thing as I was going to go to a shop and buy a phone the customer service person said he would inform DHL to send it back to o2, but what happened..... DHL managed to deliver the phone to my house which caused more inconvenience as I had to call up o2 again to tell them I wanted to keep the phone grr. All in all a pretty poor service and very poor delivery company that o2 use.
  leithhibby | 14 Feb 2009 Report Abuse
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tracked pretty quickly
  groucho | 13 Feb 2009 Report Abuse
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Very good service
  | 12 Feb 2009 Report Abuse
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Tracked and delivered quickly
  madmark | 12 Feb 2009 Report Abuse
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took a while but got there but good service otherwise
  burnleypete | 12 Feb 2009 Report Abuse
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Cash came through when estimated no problem.
  | 11 Feb 2009 Report Abuse
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Excellent! Was paid in my bank account just after the estimated original date.
  Tascha | 10 Feb 2009 Report Abuse
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didn't track but had to put missing commission claim through - after messaging them lots of times - eventually appears on my earnings by retailers
  craigmmorq4 | 10 Feb 2009 Report Abuse
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Hi, thankyou for the cashback! Partly the decision maker for joining 02 so thanks!
  | 10 Feb 2009 Report Abuse
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Tracked within 3 days!
  19smudge72 | 08 Feb 2009 Report Abuse
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Thought I'd give this cashback thing a go. So far so good, I went to O2 via Top CashBack and after a fews days my purchase has shown up, still pending but pretty soon it'll turn into real dosh...WICKED!
  | 08 Feb 2009 Report Abuse
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Quick and easy, no problems, perfect. I have been a customer of o2 for many years now (since BT cellnet days and before!) they did go through a bad patch for a number of years early on but since the new management has taken a grip they now have their act together and one of the best customer service regimes out there. Keep it up!
  sn00py | 06 Feb 2009 Report Abuse
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Slow to pay cashback - but otherwise happy with service
  LT9874 | 04 Feb 2009 Report Abuse
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Bought SIM only and the cashback tracked through to Pending very quickly. The service to transfer my phone was all very straightforward as well with good contact from their customer service department - so well done all round.
  hsa | 03 Feb 2009 Report Abuse
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i found them to be quick at paying the cashback and topcash back kept me fully informed the transaction was a real pleasure
  | 03 Feb 2009 Report Abuse
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Speedt delivery and gdod service
  | 02 Feb 2009 Report Abuse
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Got my cashback within 3 months but I did have to submit an enquiry to get it.
  | 01 Feb 2009 Report Abuse
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Tracked automatically and paid out within 2 months. Expecting £155.00 but ended up with £200.00 cashback on an 18 month £15 per month mobile broadband contract. Using TopCashBack has saved me £11 a month for this service.
  | 31 Jan 2009 Report Abuse
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Excellent, although took a while to track but then confirmed and payable very quickly. Very happy with transaction.
  purplerosehaugh | 30 Jan 2009 Report Abuse
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i purchased a sim only contract and i must say, the service provided by o2 is excellent, reception great and the cashback has been confirmed. payment is due on the 29 of january. recomended!!!!!!!
  saranda | 28 Jan 2009 Report Abuse
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Excellent all round
  Beauja | 27 Jan 2009 Report Abuse
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Easy site to use and quick confirmation of cashback.
  Janeh73 | 27 Jan 2009 Report Abuse
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Bought Iphone through O2 store and ported my number accross. Really good service and happy with purchase.
  | 21 Jan 2009 Report Abuse
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Very quick to track and excellent service from O2. I ordered Monday PM and item was delivered Tuesday AM!
  princess_pinchie | 17 Jan 2009 Report Abuse
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bought an iphone £35 tracked
  leapfrog | 16 Jan 2009 Report Abuse
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