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Ocado Reviews

Reviews and experiences from TopCashback members who have shopped with Ocado. Log in to review

Ocado Reviews
	Really misleading cashback limit This retailer only provides cashback upto the first 6 shops. After which all subsequent cashback is declined. It doesn't mention this anywhere on the site. I would've taken my business elsewhere if I'd have known.
	Jayeshdave \| 28 Feb 2024 Report Abuse
	NO CASHBACK Followed the correct procedure and was told purchase was "non-commissionable". Silly reasons given. Looking at the feedback on TCB it appears that Ocado only give cashback to new customers as there are loads of complaints here... Not pleased.
	siena1910 \| 25 Feb 2024 Report Abuse
	Cashback declined as 'non commisionable' Given a list of suggestions as to why this could be, none of which applied to my purchase. Very annoying when the only reason I did an Ocado shop was because of the cashback offered.
	31Devonish \| 22 Feb 2024 Report Abuse
	extra cash back nice to have extra cash back.
	SwindonMan \| 18 Feb 2024 Report Abuse
	Waste of time Purchased on at least 5 separate occasions as a new customer and they declined all the cashback amounts. Don't expect to get anything.
	jazzyb88 \| 16 Feb 2024 Report Abuse
	had 3 transactions declined! had 3 transactions declined when I have done nothing wrong and went through TCB! Will not use again as Ocado is a rip off anyway, only used for the free delivery for 3 months!
	SamskiB \| 14 Feb 2024 Report Abuse
	Slow to pay, problems claiming, Frequently use Ocado. Disappointed as I have only been able to submit first two claims due then the option to choose date on claim page won't work. Those two claims go back four months but still no response from retailer. Another point is they only reward new customers, not loyalty which is never a good thing in my book.
	Spongie \| 10 Feb 2024 Report Abuse
	Fast payout Fast payout
	mark_mackey \| 18 Oct 2023 Report Abuse
	Cashback is never paid I frequently shop with Ocado. The majority of the time the cashback doesn't even register in my account, and the times that it does it's payable as £0.00. Lodging a claim doesn't work as I get an error message that claims can't be lodged with this merchant. I managed to get cashback from one purchase by contacting CashBack customer service and they manually added it for me. Seems to be an inherent problem with Ocado.
	Vithikazi \| 07 Oct 2023 Report Abuse
	Never receieve cashback I have used Top Cashback three times with Ocado and have never recieved the cashback. I have lodged dispute but nothing seems to happen.
	saliallister \| 26 Sep 2023 Report Abuse
	You got 0 from them on topcashback. Ridiculous. On topcashback it says ocado Existing Customer can get Exclusive Offer 6% topcashback. But my every orders got 0, they declined all my submission. Ridiculous.
	michaeltang \| 21 Sep 2023 Report Abuse
	Did not give cashback Two bills one over £100 I can't remember what cashback they must have been offering, anyway months later haven't rejected but have authorised £0.00. I don't understand why retailers join this programme if they don't want to pay the cashback.
	JJM28 \| 17 Sep 2023 Report Abuse
	Awful Never tracks properly and they never pay out.
	gdretailers \| 14 Sep 2023 Report Abuse
	ITS A JOKE. CASHBACK IS ALWAYS DECLINED, SO WHAT IS THE POINT IN OFFERING IT
	TURBOTED \| 12 Sep 2023 Report Abuse
	No cashback received ???? Zero payout after large spend !
	mark_mackey \| 02 Sep 2023 Report Abuse
	decent All good thanks
	sarahlou43 \| 02 Sep 2023 Report Abuse
	Quick receipt of cashback I like to use Ocado now and again for items I can't easily get elsewhere
	Crystaltips16 \| 30 Aug 2023 Report Abuse
	Didn't get the cashback Didn't get the cashback - limited to new customers
	JinneyJange \| 30 Aug 2023 Report Abuse
	had to chase had to lodge a missing cashback claim everytime I used Ocado. Not right.
	Terryhope1959 \| 29 Aug 2023 Report Abuse
	The worst Cashback never be granted as promised, tried more than 10 times, either transactions are not tracked, or info is missing etc... don't trust them!
	Louisechung \| 07 Aug 2023 Report Abuse
	Great all round Great quality price and service
	_steviem73 \| 30 Jul 2023 Report Abuse
	Be aware It looks like there's only a limited number of shops before cash-back no longer applies, at the moment it's 5 but it may (will probably) change.
	matt graveston \| 28 Jul 2023 Report Abuse
	Always seam to payout Have always received the cashback ok
	garyafreeman_bt \| 24 Jul 2023 Report Abuse
	If I could leave a 0 star feedback I would We have tried multiple times to get cash back, but even though we place the order via the TCB link, it just shows as a £0.00 amount pending. Pretty rubbish really
	JoyDaniels \| 27 Jun 2023 Report Abuse
	Successful payouts Fast payout
	mark_mackey \| 15 Jun 2023 Report Abuse

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