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Get up to 7.35% of your purchase back
when you shop with Perfect Glasses
Perfect Glasses Reviews
Reviews and experiences from TopCashback members who have shopped with Perfect Glasses.
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Perfect Glasses Reviews
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NEVER NEVER DEAL WITH THESE PEOPLE THEY ARE UTTER RUBBISH I AM STILL WAITING FOR MY GOODS 3 WEEKS NOW
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skaro4ever | 16 Jun 2010
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Truely awful company.
My glasses still havent arrived after nearly 4 weeks.
Try phoning their 0845 number- always goes to answerphone.
If you leave a meassage dont expect a prompt call back.
Emails sometimes get responded to with excuses othertimes they get ignored.
Try putting their postcode into google streetview. Its a house in London.
Shop elsewhere at one of the more established internet optcians.
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| 27 May 2010
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It appears that mail sent to their UK address gets forwarded to India - may be why there is so many delays.
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chris9901 | 13 May 2010
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Steer well clear!
Took twice as long as indicated to initially be delivered and then had a large mark in one lens.
Returned them as requested (note their address is a mail forwarding company) and then waited 3 weeks until someone called to say they couldn't see what was wrong with them. Eventually they noticed the very obvious flaw in the lens (!) and agreed to replace.
Waited 8 weeks for replacements, including several unanswered chasing emails and the replacement has arrived - but not in the frame originally ordered.
The saga continues....
I would recommend going elsewhere unless this company can sort out its customer service.
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chris9901 | 05 May 2010
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Basically not impressed.
Have to enter prescription details individually for each pair of glasses even if all pairs are to the same prescription, which is a touch irritating. Supposed "free frames" offer doesn't actually exist.
Cashback hasn't tracked; now waiting on Topcashback for that one.
Had an email the day after I ordered to say that the grey sunglass lenses offered with a particular frame weren't actually available for that frame, only the brown lenses. I'm not too bothered about the colour but if they can't supply grey, why offer them?
No further contact from the company until two of the three pairs of glasses I ordered arrived in the door. Packaging poor: in an oversized normal envelope with a bit of bubble wrap around the case - even eBay sellers now use padded envelopes as standard!
And the third pair of glasses I'd ordered? Emailed to ask and got a reply a couple of days later to say that pair had been damaged during production, frame no longer available, could I get back to them and tell them what different frame (at same price) I'd like? But very much got the impression that had I not queried the missing glasses they would have taken the money and said nothing.
Overall, despite the two pairs of glasses I have got being very nice (and, as someone else said, much better than glasses costing twice as much from a High Street optician), the sheer hassle of dealing with this company means I can't recommend them.
I'll post again when/if Topcashback manage to resolve the cashback issue for me.
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| 20 Jan 2010
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good retailer although the delivery timescales can be longer than indicated on the website especially if they are running a particular promotion
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HoldenMaverick | 25 Nov 2009
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Takes a very long time for cashback to come through
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travellingstudent | 17 Nov 2009
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WARNING!
The address given by this merchant (and used to register at companies house) is a mail forwarding address.
No evidence that they are operating in the UK allthough they may be registered here. Customer service is certainly not staffed here.
Credit card transactions processed by a third party (MACs media, novelty toy store) at time of writing.
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personal | 09 Nov 2009
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Showed as pending quickly but glasses took a while to arrive.
Worth the wait though as they are better than the last £150 pair from the opticians !
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shawn | 06 Nov 2009
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Ecellent. Tracked within 2 days.
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alanh | 19 Oct 2009
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Tracked very quickly. Got glasses in two weeks and am very pleased with them
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| 19 Oct 2009
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Tracked quickly but took three weeks for the glasses to arrive
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Bos01 | 15 Aug 2009
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Tracked very quickly wish my glasses did the same still havent arrived will not use again
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jackieo | 30 Jul 2009
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