Get up to 4.2% of your purchase back when you shop with Pets At Home Join TopCashback Free
Get up to 4.2% of your purchase back
when you shop with Pets At Home

Pets At Home Reviews

Many Pets At Home customers who have shopped with them through TopCashback have provided positive reviews which mention everything from the great products offered to their quick home delivery and Click & Collect option, with feedback highlighting the fast and free delivery and instances where items have been delivered sooner than the estimated date.

Other members say they would recommend Pets At Home for the brilliant service they received or the fact they benefited from great offers, while one customer describes them as a “great merchant to deal with - my one stop shop for all my dog’s needs”. People are also happy about the great cashback rates offered and the fact they did not have to wait long for their money.

While Pets At Home only have a two-star rating on Trustpilot, they are praised in reviews by customers who say they went above and beyond to provide as much information and tips as possible or who have been impressed with the friendly and helpful staff that were happy to answers questions about people’s pets. Other reasons why people have left positive feedback are the free and impartial advice offered, a “faultless” online shopping process and the fact one customer ordered a large amount of dog food at 10am and received it the next day.

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Pets At Home Reviews
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quick tracking and payment
  KevKoala | 29 Feb 2016 Report Abuse
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When trying to checkout you are told product not available in quantities order, but you are not given any idea which product so if you have ten products you have to keep altering your basket to find out which one is not available, and it could be more than one product. This site is the worse website i have ever used it a waste of time.
  thettruth | 15 Feb 2014 Report Abuse
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very happy with the service and goods
  bertiedog1 | 28 Jan 2011 Report Abuse
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Items arrived very quickly and were well packaged. Tracked quickly for cashback but am waiting to see how long it takes to be confirmed and paid.
  mysti | 21 Jan 2011 Report Abuse
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no problems with cashback
  smurf | 14 Jan 2011 Report Abuse
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Great
  tigris8909 | 30 Dec 2010 Report Abuse
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well pleased .............
  sholty | 29 Dec 2010 Report Abuse
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order arrived pretty quickly.
  IzzyJo | 26 Dec 2010 Report Abuse
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Tracked quickly and general shopping experience fine (although delivery a bit dodgy) main problem that if has been confirmed for ages, and now 2 months overdue for payment... will be watching
  gnimia | 21 Dec 2010 Report Abuse
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they were unable to deliver large bags of dog biscuits but otherwise very good service
  | 16 Dec 2010 Report Abuse
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A combination of awful customer service and poor choice of delivery companies! I read the the conditions of sale before ordering which states delivery "Up to 4 working days". The goods were not even dispatched within this time scale, then their carrier "Home Delivery Network" sit on the parcel, then direct it to the wrong depot. The reply from Pets At Home "Kate Jones, Customer and Culture Manager is they are not interested until it's been 2 weeks! So she will be getting a reply to her email tomorrow once it's been 2 weeks and in the meantime while I wait for the delivery I give this feedback to warn other NOT to use Pets At Home, or if you do, and are ordering pet food, to allow at least 2 weeks before you need the food! Lets hope they never dream of delivering live stock! Since they were taken over earlier this year they are hopeless.
  BWuk | 11 Dec 2010 Report Abuse
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Tracked quickly.
  corblimey | 08 Dec 2010 Report Abuse
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tracked really quickley. fab site
  agrills1962 | 03 Dec 2010 Report Abuse
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tracked ok,but slow to pay.
  suzieq44 | 03 Dec 2010 Report Abuse
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only one word brill
  chaos_2 | 28 Nov 2010 Report Abuse
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I have 3 transactions from this retailer from Aug, Sept & Oct. All have tracked fine. The first two are still not payable yet (payable date passed) and the 3rd transaction is still pending after almost a month! Would hesitate to use them again until I see some cashback paid.
  hailz21 | 09 Nov 2010 Report Abuse
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Don't buy from them! Cashback tracked but they were supposed to pay over a month ago and they still haven't!!! Also, I ordered loads of heavy dog food to be delivered as i have a back injury. i was out and instead of returning a second time as they are supposed to do they dumped it in the back yard of a neighbour's house in the street behind so i had to carry it all - by myself - down a long back lane!!
  mikeyman | 02 Nov 2010 Report Abuse
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tracked well delivered quite quick!!!
  alinpaul | 16 Oct 2010 Report Abuse
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Great prices, great offers, super fast (and free!) delivery, quick to track. Painless and smooth, just how buying online should be. Very recommended!
  Mr_Ts_better_half | 16 Oct 2010 Report Abuse
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Tracked quickly
  | 14 Oct 2010 Report Abuse
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Excellent ,cashback tracks quick and products are great..
  ejean9 | 13 Oct 2010 Report Abuse
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Great merchant to deal with, my one stop shop for all of my dogs needs!
  | 07 Oct 2010 Report Abuse
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Anyone any idea whether the cashback is allowed when you collect the order?
  kimmy9999 | 04 Oct 2010 Report Abuse
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Very slow
  Flash7721 | 30 Sep 2010 Report Abuse
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I would just like to recommend Pets at Home. I have now used them a few times & i think they are great, i have had no problems at all. Many thanks
  roan | 26 Aug 2010 Report Abuse
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