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Pondkeeper Reviews
Reviews and experiences from TopCashback members who have shopped with Pondkeeper.
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Pondkeeper Reviews
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Excellent service and price. Quick delivery and pays out fast
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mariaplattevans | 09 Jul 2015
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Quick payout, Good value products.
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thutthut | 22 Jun 2015
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"Could'nt care less attitude"
I recently placed a large order for butyl liner, underlay stone edging etc. - cost about £400. The order arrived within an acceptable period of time, with the omission of the underlay. This was amicably resolved. I then placed a small order (about £20) for a hosetail and an imitation heron. This again arrived within an acceptable period, albeit the wrong heron was received. On speaking to Pondkeeper I was told the heron was out of stock, although the website showed 73 in stock. I was offered a return, which I accepted and when I questioned about the £5 delivery charge I was told I would have to pay this as I had ordered something else. I did not agree as the error was not mine & the hosetail could have been sent by letter post. However, their attitude was very poor and on a 'couldn't care less' basis - I would not recommend this company to my worst enemy. This is not a way to do business and there are many more companies out there that do actually care about their customers.
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| 07 Aug 2013
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I purchased the PondXpert Stone Liner to cover the sides of the pond. This product comes with no suggestions how to attach it properly to Bytul liner or any instructions at all. I called the company for any information and was shifted from one person to other. Then the manager told rudely to stop talking (never mind it's not the way to treat customer, but how can I state my problem to anyone by staying silent???)In the process I was told to use cold glue tape. That is strange because the tape will come off just when the cold weather sets in if the liner is not prepared with primer and bonding adhesive and then the tape! They clearly don't know anything of this. So, if you are purchasing this liner and would not like finding your fish and lots of dirt stuck behind it, spend 40-60 pounds more to finish the job correctly! My review is - staff and the manager him self could learn better manners to speak to the customers. Could have better skills and knowledge about the products they are selling. More information or instructions should be provided with products, ( customer relationship doesn't end at the point when it is fully paid). Fast delivery.
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| 02 Aug 2013
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Cheapest prices, free next day delivery and email notification on the progress of item. Excellent, would highly recommend! Also Cash back within hours at 8.08%.... Will definitely use again.
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Chief_Chips | 21 May 2013
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Over a year now, no cash back. No update - just nothing. No problem with the product or delivery, but it was only TCB that made them cheaper than a competitor. I would suggest avoiding this retailer if you want cash back.
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KateandSteve | 23 Aug 2011
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Nice and easy purchase. Cheaper than other sites
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Maggsie | 24 Jul 2011
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Avoied this company.
Order did not track - they refuse to pay.
bunch of conmen
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ahorse | 22 Jul 2011
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Placed an order back in August, still no cash back. this retailer was only just cheaper than competiors based on expected cash back. Probably wont be using them again.
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KateandSteve | 15 Dec 2010
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will use this retailer again excellent
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Coppice | 29 Mar 2010
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tracked & confirmed ok - products + delivery good
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| 25 Aug 2009
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Easy to follow and order will use them again if need be.
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EXMODELMAKER | 21 May 2009
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tracked and received cashback, recommended!
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KennyJ75 | 16 Mar 2009
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quick to track goods arrived super fast
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brex | 04 Aug 2008
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