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Sandals UK Reviews

Reviews and experiences from TopCashback members who have shopped with Sandals UK. Log in to review

Sandals UK Reviews
	May 2023 Purchase, September 2023 trip still waiting After deciding to book and using Top Cashback rather than a code (slight difference in value leaning more towards TC than code) in May 2023 we are still awaiting a payout. I spoke to support who told me that I only took my trip in September and they are slow to pay (not what it said when I booked as it said it was fast paying). Anyway still waiting. I don't know who is looking after Sandals as an account but they need to be told this is not acceptable.
	Carmack83 \| 30 Jul 2024 Report Abuse
	Still waiting An absolute disgrace, still awaiting from May 2023. It’s been nearly 12 months and still waiting. I only give 1 star as that’s the lowest option
	Ang16s \| 05 Apr 2024 Report Abuse
	No cashback Booked holiday before Covid, postponed several times, finally went May 2023 and still waiting for cashback to be approved. All I’m told is they are behind, absolutely appalling service
	Ang16s \| 26 Feb 2024 Report Abuse
	this company takes far too long to pay out. Twice I have booked and it's taken up to 6 months to pay out!
	LadybirdSeahorse \| 22 Dec 2022 Report Abuse
	tracked & paid as expected
	aabs \| 30 Jun 2020 Report Abuse
	took 4 months after return date but amount was as promised. brilliant
	Markydscorps \| 12 Jun 2020 Report Abuse
	If i could give it 0 stars I would. Booked holiday with 5% cashback waited 18 months still no paymrnt. Raised a ticket and tnen it turned into not payable. Missed out on £350 very annoyed wont use it again
	laurathomas538 \| 27 Dec 2019 Report Abuse
	A good amount of cashback, but took forever to come through. Holiday was booked in Feb 2018 (and deposit paid), holiday taken at the end of May 19, cash back paid in Sep 19. But a good rate of cash back.
	oliverpaul1 \| 09 Sep 2019 Report Abuse
	Got paid but took 6 months
	thejackel \| 15 Jan 2019 Report Abuse
	Good cashback rates however so slow... almost 1 year after completing our holiday with them still waiting for our cashback to be confirmed let alone payable!!!!
	nick1367 \| 24 Dec 2018 Report Abuse
	I've had a pending transaction with Sandals since June 2017! Topcashback have blamed Sandals so I would strongly urge you to avoid using Sandals.
	mitsk84 \| 21 Oct 2018 Report Abuse
	After over a year trying to resolve this through TCB I decided to contact Sandals Customer Care, Six weeks later the cashback is paid.
	strickers \| 20 Aug 2018 Report Abuse
	Checked out over six months ago and cashback has still not been paid. I wish I’d used a discount code for a smaller discount now.
	strickers \| 28 Mar 2018 Report Abuse
	Took over 15 weeks post holiday to receive after chasing.
	sarahjanegiddy \| 25 Mar 2017 Report Abuse
	Had to chase this one, even contacted Sandals to find out why it was declined. Got the money eventually 6 months after booking the holiday. Thanks TopCashback for pursuing the claim.
	AnnetteM \| 16 Nov 2015 Report Abuse
	Had to lodge a claim after it registered as not eligible for cashback
	Mojito82 \| 15 Nov 2015 Report Abuse
	Sandals advertised 6% cashback (spring 2014) but only paid 4% after a dispute. Poor customer service!
	Stobbies \| 03 Aug 2015 Report Abuse
	First it got declined and I opened up a case file. Have now been paid out. Well done top cash back for sorting it
	2617898648 \| 28 Mar 2014 Report Abuse
	Sandals are a poor merchant. I spent £4700 and am now told they declined my cash back. It needs investigating as it misleads people to book their holidays. Not a good experience. Topcashback should do more about it
	2617898648 \| 01 Mar 2014 Report Abuse
	Sandals refused to pay the cashback due, £145 in total. The reason I received was unsatisfactory.
	geeves \| 25 Nov 2013 Report Abuse

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