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Get up to 5.25% of your purchase back
when you shop with ScotRail
ScotRail Reviews
Reviews and experiences from TopCashback members who have shopped with ScotRail.
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ScotRail Reviews
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Declined cashback
Declined cashback stating journey not on scotrail in Scotland, even when journey was from Aberdeen to Edinburgh on a Scotrail HST. Same negative reviews as others have experienced. I will be using another operator to buy tickets from in future and only use LNER service trains.
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beaumoc | 21 Nov 2023
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Not a single trip has tracked
Of more than 6 trips, taken wholly on Scotrail and booked via TCB not a single one has tracked. But let’s face it Scotrail aren’t known for honesty and integrity
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Scottishminnie | 31 Oct 2023
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Lucky if it registers
I use scotrail all the time for my travel - it is generally up to luck as to whether the cashback goes through or not. Unless i've missed something it will only work on standard tickets not season ticket purchases
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grumpyal45 | 22 Sep 2023
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Cashback approved, then declined
Booked Scotrail tickets on TCB via the Scotrail website. All journeys were with Scotrail and all within Scotland.
All Scotrail cashback going back to January has been declined today, after being approved previously.
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Browngo1 | 20 Apr 2023
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False advertising
Claim was declined even though the trip - Glasgow to Edinburgh - matched all the terms they set out. Suspect they are getting some extra traffic by using this site but it's on false pretences - maybe try the trainline instead
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d_mac20 | 10 Apr 2023
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Lottery
Even on fully ScotRail journeys seems to decline cashback randomly.
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benbristow | 19 Mar 2023
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Book elsewhere!
Used Scotrail for cashback on a train journey and after much heel dragging they declined the claim, stating that they only paid cashback on Scotrail operated journeys.
At the time of booking this wasn't a term on the TCB and after me complaining TCB stepped in and honoured the cashback as they agreed Scotrail had been misleading.
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Luke G | 10 Mar 2023
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Changes terms nearly a year after transaction, then applies it retrospectively.
Totally dishonest company.
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DrSarge | 09 Feb 2023
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I booked a trip using Scotrail on 18 Apr 2022.
They have now come back with a response that only Scottish trips get a cashback. However, when I booked it, that was not the case. I never thought I'd have to take a screenshot of their terms at the time.
To think that they took this long shows how badly they treat their customers.
Very disappointed with them. TCB did their best to get the cashback.
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Sal80 | 08 Feb 2023
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Declined cashback saying it is only valid on Scottish journeys. It did not state this and ScotRail are perfectly happy to sell and earn commission on all UK train tickets.
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lcfc1 | 08 Feb 2023
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Very poor experience - no cashback and followed up and then asked for all the details again. Steer well clear
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iwilley | 25 Jan 2023
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Declined cashback. Made a booking. No additional vouchers used. Seems to track ok, however, it was very quickly declined. From reading other reviews, looks like its only Scotrail services. Shame. I will be using another operator to buy my tickets from
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DChung | 24 Jan 2023
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Purchased tickets 6 times, on all occasions the purchase was not tracked. I submitted missing cashback claims however still waiting on a response.
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JPEAC0201 | 06 Oct 2022
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I've had to lodge a missing cashback claim every time
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amotesharei | 13 Sep 2022
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Now made several bookings now and none have tracked.
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Mcjameos | 07 Sep 2022
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1.Made several purchases, not one tracked. 2. Been waiting for almost half a year but merchant not yet respond
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kpp266266 | 02 Sep 2022
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I have made several purchases, none have ever tracked.
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dawns66 | 11 Jul 2022
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Have clicked through twice and both times not tracked. Claims submitted on both and still waiting several months on.
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tommytommy1411 | 21 Jun 2022
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Cashback seems not to be applied on all bookings - only on those operated by ScotRail itself. Journeys I've booked wholly within Scotland get cashback showing within a day, but no cashback appears for bookings on services elsewhere in Britain. This needs to be made clear of it is the case.
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aml1281 | 20 May 2022
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made 6 purchase at different time but not one single time it successfully tracked my purchase
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kpp266266 | 06 May 2022
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