Get up to £115.50 of your purchase back when you shop with Shell Energy Broadband Join TopCashback Free
Get up to £115.50 of your purchase back
when you shop with Shell Energy Broadband

Shell Energy Broadband Reviews

Reviews and experiences from TopCashback members who have shopped with Shell Energy Broadband. Log in to review
Shell Energy Broadband Reviews
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Excellent
Cashback processed and received easily
  Nurdings | 03 Jul 2024 Report Abuse
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great company
very good customer service
  carlstjohn121 | 20 May 2024 Report Abuse
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Appalling company
Tracked straight away, but that was the only positive. Company failed to make the transfer for me from Vodafone twice, blaming Openreach and technical issues, yet we were not asking for anything different from the existing Vodafone service. After the initial attempt, I had to reapply as they won't try again without a fresh application. In addition they claimed that they could not port Vodafone numbers so we would have to have a new phone line and number. Shellenergy is now owned by Octapus and their customer service is based in India. Although they are lovely and polite, they know nothing which will shed light on any problems and just read their emails back to you. Email responses take over 24 hours. The cashback we would have received was not worth the hassle, and by contrast I got through to Vodafone (customer service is UK based) they price matched, and a new contract was done and dusted in 15 minutes. So much for Octapus' excellent customer service!!
  mochsie | 16 Mar 2024 Report Abuse
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Very easy transaction
No issues at all, payment made as promised
  Cjrb | 20 Feb 2024 Report Abuse
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6 months and still no cashback
Disappointing as the cashback incentive swayed my overall decision to go with Shell. The longest I have ever waited for cashback to clear on this app.
  gctansine_ | 13 Feb 2024 Report Abuse
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Still no tracking or cashback
Signed up to these via topcashback compare around 10 months ago and still not tracked or received any cash back. Support completely useless and appear to not want to pay. Be careful when including cashback into the monthly cost as unlikely to ever be paid.
  TakeManies | 12 Dec 2023 Report Abuse
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great company thank you
A GREAT COMPANY THAT OFFERS GREAT BROADBAND AND HAS ALOT OF TIME FOE ITS CUSTOMERS WOULD RECOMMEND
  jjbiggs | 19 Nov 2023 Report Abuse
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£100 Amazon vaucher
After switching broadband not received voucher from top cashback since August 2022,contacted support with no result
  Member699862746924 | 13 Feb 2023 Report Abuse
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fantastic, and paid cashback quickly
  gio1mon | 03 Aug 2022 Report Abuse
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Be careful. The £50 credit offer at the top of the home page applies to the 'super' broadband services - not the cheaper ones. There's a footnote at the bottom of the page to tell you that.
  nicholasjohng | 29 Jun 2022 Report Abuse
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If I could give them no stars I would can't live up to the offers they promote as soon as I can leave I will shocking experience
  adufton2791 | 09 Jun 2022 Report Abuse
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Excellent prices with cashback an added bonus.
  Jackie McDon | 09 Mar 2022 Report Abuse
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Excellent service and experience - Thankyou 5 *****
  Jay1569 | 08 Feb 2022 Report Abuse
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Excellent service and experience - Thankyou 5 *****
  Jay1569 | 08 Feb 2022 Report Abuse
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It is so, so , so, so easy to earn and get cashback with Shell Energy Broadband! The service is also fantastic, so it is a double bonus... don't delay...get it today!
  Lizzie04 | 04 Feb 2022 Report Abuse
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Very quick payout
  trevrut | 03 Feb 2022 Report Abuse
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Excellent, Fast Cash Back. Received payment in 4 weeks
  Josina | 31 Jan 2022 Report Abuse
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Don't ever make the switch. This company is a nightmare. The router takes three weeks to arrive although you are still charged. The internet speed is super slow. It takes the average 1 hour to get through to anyone on the phone. The online chat keeps on dropping off and you have to repeat all the security questions as well as your question again.
  cmeng | 21 Dec 2021 Report Abuse
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Initially my speed was bad, complained to them but its OK now
  stepmx | 18 Dec 2021 Report Abuse
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No problem with switching or cashback or service.
  Nancy123 | 17 Jul 2021 Report Abuse
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Quick setup and fab service
  Kirstie2018 | 02 May 2021 Report Abuse
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Good cashback and really pleased with the free gift received. Took a while to for everything to come thru but got there eventually!
  Mallatratts | 17 Jan 2021 Report Abuse
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Thanks for the cashback it will help over christmas time
  Member488135869930 | 17 Dec 2020 Report Abuse
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Easy to apply for new products - earn for things you use
  BIGDAVE2008 | 22 Nov 2020 Report Abuse
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it took a long time to become payable, we've been waiting since June and its only just become payable
  pinkladies1 | 06 Oct 2020 Report Abuse
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