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Get up to £0.00 of your purchase back
when you shop with Simply Electricals
Simply Electricals Reviews
Reviews and experiences from TopCashback members who have shopped with Simply Electricals.
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Simply Electricals Reviews
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Poor customer service, very difficult to get anything out of them
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nerav21 | 19 Jan 2021
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Quick, but only paid half of what was due. Unfortunately I remembered to check after the 100-day limit
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nsutherland | 23 Jun 2020
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Bought a 65" Q90 tv of Simply Electricals, definitely recommend these more than anyone especially the care and consideration they show and I got cash back to boot!
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| 24 Jun 2019
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Bought a Ruark radio which was faulty, I returned the item back in person and the manager was abrupt. I spent 20 mins in the store with a salesperson who checked the item and it didn't work. Later they emailed me and told me there was damage on it but failed to address this whilst I was there, they prob damaged it and using that as an excuse not to refund me. Avoid, disgusting customer service, go elsewhere like Richer Sounds. I'm going to have to take it up with my bank or County Court now, avoid !
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IronHeartDDB | 03 Jun 2019
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AVOID! Order took 2 weeks to be dispatched. Cashback didn't track and a claim was subsequently rejected due to the alleged use of a code or a voucher, despite the fact I didn't use any code or voucher. Many other negative reviews here so why Topcashback is still showing this merchant is beyond my understanding. It certainly damages Topcashback's reputation.
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TCGuser1234 | 11 Jan 2019
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SIMPLY don't buy with them!! Decline after 2 years even in front of evidenced facts. Almost borderline to criminal
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8vio | 16 Nov 2018
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Awful. Tracked correctly and then declined 5 months later. Apparently TC can’t do anything about this. They could at least remove the faster paying. Dreadful
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bigsyuk | 05 Sep 2018
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Cashback sat at "Pending" for over 12 months and changed to "Declined" without me noticing and the merchant will not accept claims over 12 months old despite me chasing almost monthly. Charlatans.
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SirSpamalot | 29 Jan 2018
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Great service in terms of purchasing and getting the product however, never received the cashback. Stills shows as pending from March 2017
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amirb | 17 Jan 2018
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It's now over 12 months since my cashback became 'Pending'. TCB have chased, but to no avail. Don't understand how they can me classed as 'Faster Paying' :(
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Slappersir | 04 Jan 2018
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Do not expect any cashback. purchsed 5 tv's and all tracked but got declined a year later.
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matthewy2 | 08 Sep 2017
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Tracked, but declined payment for no reason. Avoid.
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paulkdavies | 05 May 2016
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1st class customer service and prompt payout
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drz400sm | 22 Dec 2015
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11 months wait for cash back, need I say more?!
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jesamudagraham | 06 Jan 2015
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NOT HAPPY. I played by the rules and expected a nice cashback payment after spending several hundreds of pounds with them. However, they have never paid. The money has been in the 'pending' column for over a year! Topcashback did their best to chase the cashback up but to no avail. WILL NOT BE USING THIS COMPANY AGAIN. This borders on the dishonest.
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Mr_Zed | 06 Aug 2013
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Genuine cashback claim declined with no reason given. Topcashback seem to have done their best to pursue but the merchant has simply declined.
This was our only reason for selecting this merchant for a significant spend and we followed all proper processes.
Would not recommend and I am annoyed they got our business, will not revisit.
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| 09 Nov 2012
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Still pending since 15th May. The only site I have used that has not paid out. I always choose web sites then see if there is cash back as a bonus but its still disappointing!
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tiger11 | 07 Nov 2012
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I'm unable to enter a star rating for this merchant though it should be ZERO (this applies to cashback) the purchase, it tracked quickly, delivery and performance of the product was good. Topcashback have been pursuing the LATE cashback claim on an ongoing basis. Purchased in April 11 it's now December 11 and still no cashback. Don't purchase relying on cashback, as I've said before it may never arrive!
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Blusher | 02 Dec 2011
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An update to my review below: It is now the 8th November, and I am still waiting for cashback from my purchase on the 25th June - 19 weeks ago.
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bjblackmore | 08 Nov 2011
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Item purchased 2/4/2011 tracked and cashback amount appeared. Cashback still NOT received 7 months on. Be careful, don't make purchase decision based on cashback as it may never arrive!
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Blusher | 08 Nov 2011
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Great product and service. Cashback tracked quickly, however payment is very late. Currently 2 months past the estimated payable date and still waiting!
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bjblackmore | 03 Sep 2011
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Excellent service - entire buying experience was highly satisfactory.
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gypsyb | 21 Mar 2011
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tracked quickly great product great price will use this site again
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bigperms | 22 Jan 2011
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Cashback tracked quickly but reverted to zero 24hrs later!
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QJP | 19 Jan 2010
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Be careful, my order tracked with the correct cashback (£35+), but then reverted to £0.00 shortly after.
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metalhead | 23 Dec 2009
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