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Surfshark Reviews

Reviews and experiences from TopCashback members who have shopped with Surfshark. Log in to review

Surfshark Reviews
	cashback has been declined cashback has been declined without valid reason. It looks dodgy
	tweggy \| 14 Nov 2024 Report Abuse
	Surfshark vpn Not worth it took over 4 months for them to pay me it
	Member8120569221531 \| 03 Nov 2024 Report Abuse
	Trustworthy They deliver just be patient
	Chefzandro \| 02 Oct 2024 Report Abuse
	Good Job - Kept the promise I have received 100% Cashback on Surfshark, meaning that I got 24+3 months for free. I am happy with my experience.
	hesk \| 29 Sep 2024 Report Abuse
	Cancelled after 2 days because of incorrect tracking This tracked at less than half that was offered, so I cancelled with Surfshark and got a refund. Then it tracked at the full amount. Too late, I'd gone. I hate bait and switch and that's why I cancelled.
	SteveJE \| 26 Sep 2024 Report Abuse
	Cashback declined Dodgy cashback from this retailer - deals are too good to be true and they refused the cashback after I had made a large purchase.
	garethjluke \| 26 Jul 2024 Report Abuse
	Very good VPN-declined cashback for no valid reason Very good VPN service. Seemed to have declined cashback for no valid reason as all requested information was provided.
	Jwilde2120 \| 04 Mar 2024 Report Abuse
	Good offers, slow to pay out Got 100% cashback, hence the 4 stars. But the payout took well over the 10 weeks advertised!
	EAnder \| 03 Mar 2024 Report Abuse
	Very very bad experience so far from Surfshark (NOT Topcashback) Topcashback contact SurfShark for the cashback not the other way round. I've informed you that Topcashback got a reply from SurfShark saying that my card was declined for the initial transaction, contacting Topcashback will result in them contacting you. The 30 day policy becomes redundant because of the situation. A customer having to wait 3 months for a response for it to just be a 'card declined not new customer' despite paying seconds later. Having to wait 3 months for SurfShark to reply to Topcashback and then informing me that I can't get a refund falls under the unfair contract conditions. On Topcashback, a great offer for 95% Cashback for SurfShark VPN [New customers] I use the link and try to pay but the transaction is oddly declined. I didn’t pay. I’m not a customer yet as I haven’t paid. Seconds later, literally seconds later, I try again and my same card works: I pay. I’m a customer. The Cashback didn’t automatically track so I put in request to Topcashback. The 30-day money back guarantee period lapses. But knowing I’m a new customer and met all conditions I was 100% confident I would get my cashback. Quality Control: As part of quality control and reassurance purposes: In order to ensure that SurfShark is listening and reading the information the customer has sent to via email or chat to the agents who respond to these please ensure you include the following in the by copying and pasting it: ‘I have fully read the information sent by the customer today.’ This is to ensure that SurfShark is replying to customers having read the information properly. Thank you. Surfshark inform Topcashback 3 months later informing them I’m not a new customer because I had a transaction declined. I repeat. A transaction being declined counted me as a new customer. Despite not paying. This is ridiculous. Constantly trying to contract SurfShark but they keep coming back with copy and pasted answers ‘hands are tied’ and ’you aren’t a new customer’ ’30 da
	1994Dan1994 \| 09 Feb 2024 Report Abuse
	Excellent. No issues. Just took an age for the cash back. Then deducted £5.
	Dcrookes84 \| 04 Feb 2024 Report Abuse
	Excellent. No issues. Just took an age for the cash back. Then deducted £5.
	Dcrookes84 \| 03 Feb 2024 Report Abuse
	Paid out as described Paid out as described just took a while to do so. Still not bad though :)
	sdb1979 \| 27 Dec 2023 Report Abuse
	Excellent VPN, Great Value Bought a discounted plan that came with 4 months free, recorded my visit instantly. Smooth experience
	jyule \| 06 Dec 2023 Report Abuse
	Very unhappy as large cashback refused. Purchased carefully from Surfshark via TopCashback and had a large cashback refused. The TopCashback customer services people tried hard a number of times to get the cashback agreed but it was refused each time with the merchant eventually saying that the purchase wasn't made as a result of linking from TopCashback. That is completely untrue as the purchase was made immediately following the link.
	alancohen \| 25 May 2023 Report Abuse
	Excellent. Fast payout. Took out a discounted 2 year plan in March. Tracked in a day or 2 & was payable in 8 weeks. VPN service is top notch as well.
	backborder \| 23 May 2023 Report Abuse
	Generous cashback and great new customer offers Cashback tracked as expected and in conjunction with a great 2 year plus 1 year extension VPN plan offer.
	allanswindells \| 18 Apr 2023 Report Abuse
	Disappointed No cashback. When lodged missing cashback, replied after 2 months when the money can't be refunded from your subscription. Reasons for refusal! Don't meet their terms, when I took the same 2 year contract as advertised.
	Abhay sood \| 13 Apr 2023 Report Abuse
	Paid the cashback within 2 months. Paid the cashback within 2 months.
	1Ton \| 07 Apr 2023 Report Abuse
	Good service. Cash back received
	elanchezian \| 11 Dec 2022 Report Abuse
	Very Fast cash back
	vlouba \| 28 Sep 2022 Report Abuse
	Received my cashback within two months
	DOC68 \| 05 Sep 2022 Report Abuse
	declined for no reason. would not recommend.
	juliprakash \| 13 Aug 2022 Report Abuse
	fast tracking. No hassle service. Refunds in 1 month if service is not upto mark.
	akki0815 \| 02 Aug 2022 Report Abuse
	Taken nearly 2 months
	Paulmorris22 \| 19 Jun 2022 Report Abuse
	Didn't track at all this time sadly at 82% expected rate. A missing claim was raised but has been declined by the merchant even though I used the codes on here. I feel a little cheated & will not renew in the future.
	Daddy2Oliver \| 18 May 2022 Report Abuse

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