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trainline Reviews

Reviews and experiences from TopCashback members who have shopped with trainline. Log in to review

trainline Reviews
	Extremely Disappointed with TopCashback and Trainline. I have been a loyal TopCashback user, but my recent experience has been incredibly frustrating. I made two purchases—a railcard and a ticket—through Trainline, motivated by the cashback offers on TopCashback. However, after waiting four months, both my cashback claims have been declined. The reason provided is that Trainline couldn't trace my transactions, despite the fact that 6 clicks were successfully tracked and I provided the correct transaction details and purchase date. This response feels inadequate and unfair. To make matters worse, TopCashback suggests providing "alternative order references" when I’ve already shared the necessary details. Why should customers bear the burden of proving what should be tracked automatically? I feel misled and let down by both TopCashback and Trainline. If cashback offers are promoted but not honored, it raises serious concerns about the integrity of these deals. I urge others to be cautious and hope TopCashback and Trainline review their processes to prevent such issues in the future.
	minichocolat \| 02 Jan 2025 Report Abuse
	Over a year … Still waiting for the payout and it’s been over a year now
	Tara1000 \| 31 Dec 2024 Report Abuse
	nope Website won't let me log on or register a new account for the railcard I need today.
	1871hoops \| 28 Dec 2024 Report Abuse
	Don't waste your time I've bought numerous tickets with Trainline and continue to do so. However, buying them through Topcashback always ends with the same result: "They can't find my booking details," and I never receive a small percentage for each transaction. Now, I don't bother trying and it saves me from the rigamarole of the missing cashback system.
	Member689747809839 \| 24 Dec 2024 Report Abuse
	Never Payout!!!!! I have been purchasing rail tickets through trainline for over 1 year now. Not once have I ever been paid any cashback by them. I just get the usual spiel it has not tracked etc. Complete waste of time
	mjsmalley86 \| 11 Dec 2024 Report Abuse
	Quick & Easy Easy to use and cashback is approved really quickly!
	andieeve \| 29 Nov 2024 Report Abuse
	Travels !! Easy fast transaction. Better rate that the local train operator
	loughlm \| 18 Nov 2024 Report Abuse
	Worked with a follow up As it seems to be a trend, they initially rejected my claims. But I responded to the rejection stating that I'd be happy to provide the email with proof of purchase and they accepted the cashback. Not a great experience compared to other companies, but it did work.
	gigaSproule \| 11 Nov 2024 Report Abuse
	Do not bother with Trainline Just clickbaiting customers with offer of good cashback. They never register nor give any cashback, even though you have a proof and register buying. There are other providers with same tickets that everyone should use as Trainline is complete waste of time.
	Ja Ljubica New \| 11 Nov 2024 Report Abuse
	Zero tracking Like other reviewers have said, none of my purchases this year have tracked with the trainline - it's time to remove them and stop wasting people's time.
	IanW18 \| 11 Nov 2024 Report Abuse
	Turned down...again Recent trend with Trainline (and other companies) is a flat turn-down and claiming they can't trace the transaction despite valid order numbers being given. TCB need to start looking into merchants who are consistently getting one star reviews but they just take the merchants' word for it and close down the claim.
	gizzard \| 07 Nov 2024 Report Abuse
	They never pay the cashback I have used this website 7 times this year and only 1 time did they pay the cash back, always stated transaction cannot be traced. Yet I can proof payment and ID reference on each transaction. One very dissatisfied customer.
	Mrs_Bun \| 06 Nov 2024 Report Abuse
	Simple Easy process Simple Easy process
	PaulGT \| 06 Nov 2024 Report Abuse
	Poor service I don't usually use trains but the one time I did it got delayed over 1 hour and had to switch trains in between unexpectedly. On top of all this they declined my TCB. #shambles
	fayazadam1 \| 06 Nov 2024 Report Abuse
	excellent service very simple just use top cashback, go to your retailer that deals with top cashback purchase what you require and the rest is simple just, wait for the cash back into your account. You may have to wait a period of time but it is worth the wait .
	mickperryman \| 04 Nov 2024 Report Abuse
	No problem Never had a problem with this company
	Benghazic \| 22 Oct 2024 Report Abuse
	Has never ever worked for me I buy train tickets at least once a week, I’ve tried repeatedly buying them through Topcashback and none of them have ever tracked
	74400Surf \| 19 Oct 2024 Report Abuse
	Dreadful....total waste of time. I have never earned cash back from anything that I have booked with trainline. Oh and don't bother raising a query either because that is another waste of time too. Seriously Topcashback...sort this merchant out or remove it please.
	Antonia_Frankland \| 16 Oct 2024 Report Abuse
	Rubbish Always say they can't trace your transaction even when you complain and give your transaction ID. Such a scam!
	cazoj \| 16 Oct 2024 Report Abuse
	Never tracks Used them many times but the last 3 purchases have never tracked and when I submit a support ticket Trainline declines it saying they can’t trace order. Even though they have order refs, dates etc
	Lestel25 \| 14 Oct 2024 Report Abuse
	TRAINLINE SCAM? I used this merchant in August 2023 and put in a missing cashback claim. It was April 2024 before the amount was allocated to my account. TCB asked me to close this claim once the amount became payable. It made it to the confirmed stage but almost 14 months on it has never progressed to payable, but the claim has been closed?! It would be a nice Christmas present if I ever get it!!!
	STUEY4 \| 28 Sep 2024 Report Abuse
	Never Tracks Despite Using Various Devices All purchases from this retailer has never tracked and had to submit manual claims which have been mostly not accepted. Seems like others are having the same issue. Will stop using this retailer if this continues.
	Kjfossie \| 04 Sep 2024 Report Abuse
	Recent transactions not tracking This has happened on 2 occasions now and as a good will gesture they paid the lower cost one big not the £258 worth of ticket one. Clearly common reading review and I wish TCB would remove them as it’s damaging their reputation. Trainline claim no trace of booking despite all visible references being provided. I even offered to forward on the email confirmation of booking however TCB don’t seem to be able to facilitate this or care enough to hold them to account. TCB as a whole is not what it used to be.
	s18ueh \| 02 Sep 2024 Report Abuse
	Disappointing Every week I buy a ticket, it tracks but then declines. I then manually submit a request which is successful. However, I have cashback that has been confirmed in 2023 that is still not payable now!!! Very disappointing, especially for a big retailer like trainline
	mjsmalley86 \| 29 Aug 2024 Report Abuse
	Can't find their own order, duh! Failed to track; manual request eventually declined with Trainline stating "transaction can not be traced" despite being provided with their own order number!! Based on recent reviews, this seems to be their go-to scam nowadays. Using Virgin Train Ticketing app now, bye-bye Trainline.
	pmbtx3 \| 13 Aug 2024 Report Abuse

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