Get up to 10% of your purchase back when you shop with TUI Join TopCashback Free
Get up to 10% of your purchase back
when you shop with TUI

TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
friend icon
Very slow payout times
  Jules0308 | 06 Sep 2020 Report Abuse
friend icon
2 years and 1 month and still only paid 1% not the 5% advertised! Shambolic!!
  catherinelv | 29 Aug 2020 Report Abuse
friend icon
It took 7 months to be paid, bad.
  nodrogb | 28 Aug 2020 Report Abuse
friend icon
Took 9 months for cashback to reach payable status. I have another cashback from Feb 2019 that has still not been paid out in full.
  Groomy69 | 13 Aug 2020 Report Abuse
friend icon
Awful - transaction doesnt track then 2 years without acceptance of the paper trail you submit
  paulsy | 26 Jun 2020 Report Abuse
friend icon
Still waiting for £168 from a holiday six months ago.
  doog442 | 19 Jun 2020 Report Abuse
friend icon
Paid out correct amount within the timescale
  Pamsked | 12 Jun 2020 Report Abuse
friend icon
I'm still waiting for cashback after going on holiday in January 2019!
  Aimw14 | 11 Jun 2020 Report Abuse
friend icon
took a while but got there in the end
  Brianma | 09 Jun 2020 Report Abuse
friend icon
Amazing holiday company and always pays out. You have to wait for a couple of months after you've come back from holiday, but that's fine :)
  qols1 | 06 Jun 2020 Report Abuse
friend icon
Excellent company, caring and considerate, and one of the best cruise experiences we have had!
  gordon81777 | 25 May 2020 Report Abuse
friend icon
Got the cash back eventually, but don’t hold your breath!
  lynnemharrison | 13 May 2020 Report Abuse
friend icon
Excellent, fast paying
  Vallloyd | 11 May 2020 Report Abuse
friend icon
horrendous - they offered 2% but, after 10 months, have only paid me 1%
  sueell | 06 May 2020 Report Abuse
friend icon
Have been waiting months for cashback and now Tui have refused to pay and no reason given. Terrible company would not use again.
  SHR2019 | 01 May 2020 Report Abuse
friend icon
Extremely slow, booked holiday in December, eventually had cashback April.
  Libby_Williams_ | 25 Apr 2020 Report Abuse
friend icon
we still waiting from january for cashback -is over 12 weeks and nothing,poor experience .
  Andy1278 | 05 Apr 2020 Report Abuse
friend icon
Defiantly a good incentive to use TUI.
  keith1000 | 19 Mar 2020 Report Abuse
friend icon
3 years and still only recieved a quarter of the advertised amount. Dispicable!
  catherinelv | 29 Feb 2020 Report Abuse
friend icon
Still waiting 3 months later, everything recorded correctly sent a claim and numerous nudges but nothing. Don't bank on getting anything from them - jet2 on the other hand have already paid out their cashback which was processed on the same day.
  Pete_Lumsden | 24 Feb 2020 Report Abuse
friend icon
i have a claim from 2018 still not paid. untrustworthy
  n1cster | 14 Feb 2020 Report Abuse
friend icon
I booked a cruise 29/10 and went over Christmas and am still waiting for my top cashback
  Foxy1972 | 09 Feb 2020 Report Abuse
friend icon
Flights booked and paid for on 23.9.19 but still no cashback received. Do not expect cashback with this merchant.
  chriwest | 27 Jan 2020 Report Abuse
friend icon
TUI refused to pay cashback although I know that I definitely booked through the Topcashback website. They maintained that their monitoring system indicated otherwise, so there was nothing further that could be done. I’ve used Topcashback successfully before for Tui but it’s always taken ages for them to pay, usually after the holiday. This last incident leaves a bad taste, especially as the company almost has the monopoly of the market for package holidays.
  Florence77 | 21 Jan 2020 Report Abuse
friend icon
Successfully tracked and paid out as soon as we had made the first installment
  codge90 | 14 Jan 2020 Report Abuse
1...89101112...70      View:   2550100