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Victoria Plum Reviews

While some members who have left reviews have highlighted the fact they had their cashback declined for transactions made at VictoriaPlum.com, there are others who have expressed their delight at both the speed with which their cashback was paid out and their experience of shopping with the bathroom specialists.

Positive comments include “brilliant service — very quick cashback” and “excellent company to deal with”. One member said: “Excellent service, fast delivery and (the) delivery men carried furniture to required room.” Another review states: “Fantastic — could not believe how fast they paid me out.”

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Victoria Plum Reviews
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Why be on this site if no intention of paying?
Spent over £1000 with them in May 23 and was expecting a nice amount of cashback. Waited for many months and then just got declined for no reason!
  zeech786 | 10 Sep 2024 Report Abuse
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Cashback Declined
Placed 2 large orders with Victoria Plum, followed all guidelines, cashback was pending for a couple of months before been declined.
  Member184616720857 | 23 Jul 2024 Report Abuse
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Do NOT expect cashback
2 transactions worth in total almost £500 and with nearly £70 of cashback both went to confirmed and then rejected. It is quite clear from all the comments you should not expect to be paid cashback by this company
  lamzy | 21 Jul 2024 Report Abuse
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Never received cashback
It was pending for 6 months, then confirmed Sep 22 but never paid
  WooGrace | 09 Apr 2024 Report Abuse
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Terrible
Bought a bathroom in June 2023. The cash back is showing as confirmed but still not payable in April 2024.
  Petenorwich | 29 Mar 2024 Report Abuse
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Cashback declined for no reason
I bought a new shower from here and the cashback was "declined by the retailer" within a week or two. I have opened a support ticket as I believe that there is no reason why this should have happened ... not holding my breath based on other reviews. Perhaps TopCashback should default to showing the newest reviews first, rather than the highest ratings.
  paulpav | 03 Sep 2023 Report Abuse
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Cashback declined for no reason
Followed all the steps - regularly get cashback no problem from other retailers. Two cashback claims on two orders declined.
  lebubbled | 27 Aug 2023 Report Abuse
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Victoria Plum
Placed two big orders with the above retailer. Topcashback was declined by this retailer for one order and I would like to know why??
  D Bacchus | 22 Aug 2023 Report Abuse
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Poor...
Have declined my last 2 purchases. Always looking for ways to get out of paying. Topcashback are toothless in pursuing claims and just accept first decline and say "hands are tied"...
  mattadams101282 | 12 Aug 2023 Report Abuse
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Cashback declined
Cashback declined, no reason given, last time I buy anything from them, vanity unit was ok but nothing special
  Jimbo9985 | 07 Aug 2023 Report Abuse
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Did not payout
Cashback tracked, delivery made then cashback declined. Disputed and retailer said purchase not made through link. TCB could confirm link used. Very disappointing experience.
  Potoft41 | 27 Jul 2023 Report Abuse
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cashback paid out on time
cashback arrived as expected with no issues
  Lynxi | 18 Jul 2023 Report Abuse
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always declines and hard to get cashback had several disputes un resolved
awful cashback experiences both for VC knocking back claims taking months , also poor service from TC being unable to claim
  jezek | 21 May 2023 Report Abuse
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Declined cashback
the cashback made this slightly cheaper than alternatives so I went with it. No cashback, so more expensive. No incentive to use in the future.
  pstainrod | 23 Mar 2023 Report Abuse
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bought a new bathroom suite
and then they knocked back the cashback have appealed await the results
  jezek | 21 Mar 2023 Report Abuse
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Great cashback incentive prompt payment
Fantastic bonus when buying a bathroom suite!
  LizB1234 | 17 Mar 2023 Report Abuse
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Cashback declined for no reason
  muhammed364 | 27 Nov 2022 Report Abuse
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Dreadful company. Appalling customer service.
  willow81 | 10 Nov 2022 Report Abuse
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Excellent pay back time. Excellent service
  charlie208 | 20 Oct 2022 Report Abuse
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Fast and reliable - thanks
  ln213 | 26 Jul 2022 Report Abuse
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Tracked within 24 hours. delivered today and has now been declined. Don't waste your time, shop with other companies.
  Caroline Buckley | 19 Jul 2022 Report Abuse
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Decided to use merchant in part because they were on topcashback. Purchased items but cash back declined. No reason given. I guess its back to Wickes.
  Member877549370910 | 19 Jul 2022 Report Abuse
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Still waiting for cashback on items bought in February and after reading all the other reviews I am wondering if it will happen at all.
  Kathcat | 22 Jun 2022 Report Abuse
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I cannot understand why the cashback was declined? Have tried to phone them but it is impossible to find working phone number.
  ken pearcey | 15 Jun 2022 Report Abuse
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Delay after delay still not received payment 24 weeks later? Initially said 14 weeks
  Sean2989 | 27 Apr 2022 Report Abuse
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