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Get up to 4.2% of your purchase back
when you shop with Waterstones
Waterstones Reviews
Reviews and experiences from TopCashback members who have shopped with Waterstones.
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Waterstones Reviews
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I placed an order on 11/12/10, the wrong book was delivered on 22/12/10. I contacted customer service and was advised to return the book via Royal Mail which I did on 22/12/10 having clearly indicated on the return form that I wanted a replacement book. Having not heard anything by 08/01/11 I again phoned customer services who checked and confirmed that the returned item was received on 28/12/10. I was asked whether I wanted a refund or a replacement. I can see why HMV are struggling and it's probably cost me more in phone calls than the value of the cashback.
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2574506037 | 08 Jan 2011
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No problems. Tracked quickly, just waiting for payment to confirm now.
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at79 | 07 Jan 2011
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Ordered 2 annuals on 15/12 with 3 to 5 days estimate until they became available for despatch. Order tracked quickly with lower than expected cashback, but this was uplifted to the correct amount a few days later. One book arrived on Christmas Eve the other has still not been obtained from the suppliers who are 'being chased' according to an email I received today from Waterstones.
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Maz37 | 06 Jan 2011
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My first order of a book could not be fullfilled after waiting 2 months for it and was subsequently cancelled :-( Not sure if I will use again.
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suq | 03 Jan 2011
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Cashback tracked through ok and quickly, was reserved by other half under her name with waterstones (TCB under my name), but they processed order under mine. On going into store to check if arrived they said not but due to looking uner name, other fault appears to be that the order ref number is not in the stores system so old fashioned manual check which isn't the best. Depending on deal would use again but certainly experience has to be noted.
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dytiger | 29 Dec 2010
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Really good and easy
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kieron_collins | 21 Dec 2010
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Only pennies, but I only spent a little. Not much is better than nothing.
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erasedv101 | 20 Dec 2010
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Tracked and payable quickly. Great to deal with
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shuknowwho | 16 Dec 2010
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Tracked and paid with no issues.
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magoo289 | 08 Dec 2010
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Perfect. Tracked quickly and paid on time.
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796135652 | 07 Dec 2010
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Always tracks overnight, and Waterstones does free delivery in the UK and hasn't let me down yet. The cash takes two-three months to appear, but is reliable. Very happy with this merchant.
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| 06 Dec 2010
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I regularly use this site and have never had a problem getting the products or the cashback.
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JJ12 | 05 Dec 2010
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Tracked and paid quickly would use again
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Jimbo01 | 04 Dec 2010
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Tracked and became payable without any problem.
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deris | 30 Nov 2010
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Quick to track but woeful delivery - a month on and have still only received half the order.
Never again.
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janem65 | 28 Nov 2010
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Tracked in a few mins - top merchant
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KevKoala | 27 Nov 2010
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Tracked very quickly and became confirmed within 3 days. The item arrived quickly and was cheaper than Amazon with the cashback. Excellent service.
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jedi123 | 26 Nov 2010
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Purchase tracked quickly, but had real difficulties making payment. Tried to use three different cards, and none of them worked. In the end, the only payment method the website accepted was a Waterstones gift card, so could not buy everything I wanted, which was a pity.
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JillScott | 19 Nov 2010
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purchased about 3 months ago, strarted tracking straight away although still waiting for payment to clear otherwise good cashback especially if you are a bookworm, and if you sign up to the waterstones card you can earn points also :)
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luckytart83 | 18 Nov 2010
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Very good. I will be using Waterstones again leading up to Christmas
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Martyn_55 | 16 Nov 2010
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Taken advantage of the free delivery promotion with Waterstones. The cashback tracked within hours.
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steveandstu | 15 Nov 2010
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Competitve prices and tracked no problem.
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| 14 Nov 2010
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