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Agoda Reviews

While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

Agoda Reviews
	Two cashbacks last year didn't track. This year only two out of six tracked. An improvement I suppose but still the worst hotel booking agent by far. In fact Hotels, Booking, Amoma, Late Rooms and Last Minute have all been 100% reliable for me. Advice - avoid!!!!
	andy9201 \| 27 Mar 2015 Report Abuse
	Faster payer so far. *****
	rikgraham \| 09 Feb 2015 Report Abuse
	Similar story here 26 weeks and still waiting
	\| 19 Sep 2014 Report Abuse
	First time I booked with Agoda I did not receive any cashback this time I got about half the amount I was due and had to wait months
	Dalzell \| 18 Sep 2014 Report Abuse
	Caveat emptor, everyone. I've been using TCB for many years and I've been very happy with almost every merchant here - you follow their rules then generally you are ok. Agoda are a different kettle of fish and are playing the game with a view to reducing cashback paid as much as they can. They will move around saying cookies are potentially conflicting how you have arrived at their website, which would be fine if it was the same for every other merchant - but it's not. Look, if you find a price on Agoda and that's the cheapest then go for it - cashback should always be viewed as a bonus - but when they are offering quite high levels of cashback it does have an obvious appeal. The hotel was great and everything was as it should have been but it's a little sour now.
	ashleyriot \| 09 Sep 2014 Report Abuse
	Was worrying they won't pay as there are lots negative reviews. I stayed in the hotel in Feb. and had been confirmed in March and paid in June. No problems.
	wendy888 \| 07 Jun 2014 Report Abuse
	Avoid Agoda as your cashback will be declined for no good reason. Topcashback - please stop giving this company free advertising space!
	mpbtc \| 26 Feb 2014 Report Abuse
	Had an excellent first experience with Agoda. Was doubtful at first as the hotel voucher failed to appear. Several more attempts to get it resent also failed. Finally a customer service rep attempted to send it manually - failed. The problem was apparently with my email providers servers and not Agoda. The Agoda rep, not to be beaten opened an internet account, gave me the login details and sent the voucher. Bingo, problem solved. Several days down the line Talk Talk have yet to solve the server problem. So, It'll soon be goodbye Talk Talk and hello PlusNet or whoever is doing a good cashback deal on here. So, yes, a very positive experience with Agoda.
	DerbyshireMike \| 12 Feb 2014 Report Abuse
	Cashback was declined for no reason. Claimed it wasn't through topcashback but I didn't find them any other way. Never use this merchant and expect to get cash back.
	bfreeman \| 06 Feb 2014 Report Abuse
	Another "Order not Fulfilled" and flimsy "can't find record of your stay" excuses for not paying cashback. AVOID AGODA for cashback purposes they are essentially offering a payout that to all intents and purposes isn't available.
	greaton \| 24 Jan 2014 Report Abuse
	12 weeks is the stated average waiting time for cashback from Agoda. 6 months later, status is 'Confirmed' but still not payable.
	malcinthemiddle \| 29 Dec 2013 Report Abuse
	Warning DO NOT use Agoda. You will never receive no cashback whatsoever. You have been warned.
	timfong \| 27 Dec 2013 Report Abuse
	Same here - booked and stayed my trip back in March. Used Agoda as there was almost £80 cashback offer (can't remember the %) - nine MONTHs down the line and they still haven't paid up. Surely, with all the complaints on this company, TCB need to review their relationship with them. It's like misleading advertising when you have done what you are supposed to (book through them and complete the whole trip) but are not getting what you are promised. Will NOT book with them if they decide to not pay up.
	\| 16 Dec 2013 Report Abuse
	Booked an entire three week holiday through Agoda, cash back totalling £90. None approved due to indirect booking apparently. Rubbish. Never use again.
	\| 15 Dec 2013 Report Abuse
	Waste of time!! paid for the hotel, stayed at the hotel but they refuse cashback. Don't waste your time with them they obviously dont honour the cashback
	bazzamac \| 29 Jul 2013 Report Abuse
	First transaction did not track, claim made and refused to pay stating"order yet to be fulfilled" As paid in full and my review of hotel published on Agoda website then this is clearly untrue. They then changed reason to "another marketing channel credited" Don't use if cash back expected.
	pearson1956 \| 26 Jul 2013 Report Abuse
	Booked 3 hotels in Thailand in February. After a few nudges it came back cashback declined as the order was not fulfilled. I did take my family on holiday and did stay at the hotels. Don't expect any cashback with this merchant.
	tonydavis123 \| 23 Jul 2013 Report Abuse
	Joke merchant, do not expect to get any cashback. As with others when I submitted a claim I got an "order yet to be fulfilled" message despite staying in the hotel several months ago.
	neilleeds \| 23 Jul 2013 Report Abuse
	£25 didn't get tracked first of all, after lodging a cashback form, it was finally tracked. After a few months, aparantly 'Top CashBack was not identified as the last referrer to this transaction' which is rubbish. Any excuse not to pay out, stay away from agoda cashback
	sinna84 \| 22 Jul 2013 Report Abuse
	I will never use Agoda again. I paid for a very expensive hotel thinking that the cashback amount I would get (£30) would offset some of the high cost and bring it just about within budget. Cashback declined. Really upset, do not use, you will be ripped off.
	Cruella99 \| 21 Jul 2013 Report Abuse
	Company just declined my cashback. Top cashback said it was unlikely that they could recover it?! It's only £17, but the order was fulfilled and holiday fully paid.
	bigburko1 \| 15 Jul 2013 Report Abuse
	Well no cashback for booking 7 hotels through them. I specifically booked with agoda because they offered cashback but as of yet no sign of any cashback from them. I have put claims in but months later still no response.
	Becca2000 \| 06 Jul 2013 Report Abuse
	cashback didn't track,needed to contact customer service repeatedly as voucher didn't appear, no faith in this merchant on any fron cashback or otherwise
	bobthetarmac \| 30 Jun 2013 Report Abuse
	This is a joke - 4 separate transactions and none of them tracked - why bother misleading people to use the site when expectations can't be fulfilled. Waste of time
	Tom86h \| 10 Jun 2013 Report Abuse
	Order not tracked. Booking though Agoda was only best deal when cashback taken into account. Worst cashback experience I've had.
	puddingmancan \| 09 Jun 2013 Report Abuse

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