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Aviva Car Insurance Reviews

The fact they offer quality products at excellent prices is just one of the numerous positives members who bought car insurance from Aviva have mentioned when leaving a review on our site. Customers also praise the excellent service provided, the simple online buying process and their great customer care team.

Positive feedback has been left by people who have used Aviva for many years, some of whom describe them as a "pleasure to deal with". Many of those who have provided reviews have also impressed with how quickly their cashback became payable.

While Aviva have only a one-star rating on Trustpilot, you will find five-star reviews from people who are not even insured by them but who were impressed with the service provided by them as the insurer of the other party at fault for an accident they were involved in. Other customers praise the way they handled claims and helped them deal with an accident.

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Aviva Car Insurance Reviews
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Insurance was fine but Cashback went to £0 when it became payable. Submitted a ticket but 7 months later I'm still waiting for a resolution. I bought the insurance because it was a good deal but nonetheless losing out on the promised cashback feels like I've been conned!
  | 27 Jun 2012 Report Abuse
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Cheapest deal on car insurance. Easy to buy online. Tracked immediately and paid out quicker than expected. Excellent throughout.
  Modpod | 22 Jun 2012 Report Abuse
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Cashback was acknowledged really quickly which was brilliant!
  PrincessRayRay | 19 May 2012 Report Abuse
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Initially failed to track but was resolved through TCB customer care procedure. Once tracked my £80 cashback moved to payable pretty quickly.
  | 16 May 2012 Report Abuse
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Most prompt payment of cashback I have yet experienced
  | 15 May 2012 Report Abuse
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Although there is an option to pay by Visa Electron card, it would not accept this card to pay the deposit on a new policy.
  | 15 May 2012 Report Abuse
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Cashback tracked quickly - quote given very good cheaper than existing company.
  tracey877 | 15 May 2012 Report Abuse
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Slow to confirm cashback, but still done within 90 days.
  gregspalding | 12 May 2012 Report Abuse
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I have been trying to tack out a policy for over a week. When I get to the payment page, it comes up with a technical error. Lost out on the £65.65 cashback and have tried today and still cant get through
  nickym959 | 25 Apr 2012 Report Abuse
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Cheapest quite by far and cashback tracked almost immediately.
  Cardi | 24 Apr 2012 Report Abuse
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Bought Aviva car insurance last year with a 'cashback' of £75 advertised, as yet, although it tracked for months and months we have received nothing. TCB say Aviva have no record of cashback being offered at this level. So having been stiffed, I warn you to take a screenshot showing the offer before you purchase, and make double sure you chase up. We are very unhappy, and probably will get our insurance somewhere else this year as Aviva worked out to be more expensive without the cashback being paid.
  r72 | 21 Apr 2012 Report Abuse
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declined me for reasons unknown?
  dealnodeal | 19 Apr 2012 Report Abuse
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I bought Aviva car insurance with an extremely good discount of £65. It was tracked immediately and paid out earlier than expected, i.e. before the stated 3 month period. The insurance quote was better by far than any other company and I now intend to buy home insurance from them. Have no hesitation in recommending.
  Flissy_Flossy | 19 Apr 2012 Report Abuse
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TRANSACTION DID NOT TRACK. POLICY DOCUMENTS DID NOT ARRIVE IN POST. THEY ALSO RECORDED MY NO CLAIMS DISCOUNT INCORRECTLY. WENT THROUGH CUSTOMER SERVICES STILL HAVE NO POLICY DOCUMENTS. NO APOLOGY. GOT A LETTER DETAILING MY NO CLAIMS AND IT IS STILL WRONG. STILL NO CASHBACK HAVE SUBMITTED MISSING CLAIM TO TOPCASHBACK NOT EVEN HAD ANY CONFIRMATION OF THE CLAIM. THIS IS MY FIRST EXPERIENCE WITH AVIVA AND TOPCASHBACK AND WILL PROBABLY BE MY LAST
  | 09 Apr 2012 Report Abuse
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Have been waiting 2 months with no sign of cashback, tracking or anything else. Have just submitted a claim to try and get my £80.80 back. Will let you know if i get it within a reasonable time.........
  | 04 Apr 2012 Report Abuse
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Really pleased with the whole process and with added cashback it made this an unbeatable insurance quote.
  benjamino | 04 Apr 2012 Report Abuse
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Have used this merchant in the past and has tracked quickly and received good level of cashback. However, after deciding to purchase quote a couple of days ago tracking has not shown yet so am hoping it will.
  worthy | 03 Apr 2012 Report Abuse
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Very good cashback, confirmed quickly and paid within 2 months. The insurance was also very good value. Their website was easy to use and I was able to get an answer to a couple of questions quickly through online chat. Would reccomend.
  jupiter1952 | 26 Mar 2012 Report Abuse
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First time I have used this so when the cash back arrives or shows as coming, I will be happy.
  Alexliz | 24 Mar 2012 Report Abuse
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Fantastic cashback offer. £80.80, tracked quickly and paid out in just over 9 weeks!! Really pleased, would definitely recommend.
  crochetgirl | 22 Mar 2012 Report Abuse
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Do note that default quote returned seems to be "stripped-down" to the minimum to give the best headline price. No claims protection/guarantee, courtesy car, personal injury cover etc. are all excluded and have to be added back in. This obviously puts the price back up. I didn't end up going for the Aviva offer in the end. However, I did use their quote to talk my current insurer into giving me a very competitive renewal premium, so not a complete waste of time. Incidentally, I should say that I've been an Aviva customer in the past and although not the winning deal for me this time round, there is absolutely nothing wrong with them. I had to claim for one accident when with them and they handled it beautifully - how a courtesy car just appeared when it was clear that there weren't any left I'll never know. Also being in, processed and out of the repair shop in the time it took the customers of another insurer (who may advertise using a telephone) to stomach yet another cup of very nasty instant mud- uh, coffee did leave me feeling a bit happier :)
  Snoopydoopy | 21 Mar 2012 Report Abuse
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Tracks quickly.
  bigal6 | 18 Mar 2012 Report Abuse
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I took up a new car insurance with cashback of 46.00 payable fter 3 months. Just checked my account and cashback is now 0.00 without explanation. I am not able to chase as topcashback do not help if claim is 100 days old. I am extremely disappointed. Do not buy.
  | 12 Mar 2012 Report Abuse
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One of the cheapest quotes for my car insurance plus with £50 cash back, that went to pending within an hour, bargain!
  shellbe | 01 Mar 2012 Report Abuse
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Tracked very quickly, within a few hours of placing order. Now looking forward to receiving £80 cashback in 3 months time.
  | 26 Feb 2012 Report Abuse
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