Get up to £33.60 of your purchase back when you shop with AXA Home Insurance Join TopCashback Free

Get up to £33.60 of your purchase back
when you shop with AXA Home Insurance

AXA Home Insurance Reviews

Reviews and experiences from TopCashback members who have shopped with AXA Home Insurance. Log in to review

AXA Home Insurance Reviews
	Cashback did not track. Hoping it'll be sorted through customer service..
	Staffy50 \| 20 Sep 2019 Report Abuse
	Good payout, 2 stars as they took 12 month to make this funds available!!!
	brejnakus \| 05 Aug 2019 Report Abuse
	Perfect... Tracked and paid out on time... Great Cashback
	Alex_Bentley \| 23 Sep 2018 Report Abuse
	Bought June 16 and renewed once. Cashback 25 promised but never received.
	maryter \| 12 May 2018 Report Abuse
	Absolute joke! Think very carefully before deciding to purchase policies with AXA. Purchased policy in November 2016, shows as confirmed in my account, but nothing further happens and does not move to payable. Topcashback whilst apologetic, seem powerless to intervene and resolve. Seems common occurrence for companies to confirm cashback but then do nothing else, no doubt hoping you forget or don't check. Very disappointed in the whole experience!
	libby02 \| 07 Feb 2018 Report Abuse
	Purchased home contents insurance on 21/10/17. Tracked and added to account 13 minutes after purchase transaction. Estimated payment date of cash back was 18 weeks from date of transaction being 25/02/18. Not sure when transaction was confirmed or became payable but when I checked my account on 19/12/17 it was payable. From transaction date to payout was approx 8 weeks which is 10 weeks sooner than the estimated payment date, which is impressive. I had a bad experience of AXA in November 2012 when they failed to pay cash back citing that my purchase was tracked as coming from a voucher code website, something I never use. After communication directly with AXA they agreed to pay the cash back in June 2013, but it was a struggle getting there. Having deliberated over whether to use AXA again I finally decided to give them another chance as the premium was competitive and on this occasion they came through. Well done AXA for accurate tracking and a fast payout, you have won this customer back!
	STUART99 \| 22 Dec 2017 Report Abuse
	NO STARS Very bad, appalling. When you select reviews it shows highest ratings first. You must select NEWEST first then you get the current reviews which show the extent of the problems with AXA.Please think twice it really is not worth the hassle.
	peapod95 \| 28 Nov 2017 Report Abuse
	NO STARS Very bad, appalling. When you select reviews it shows highest ratings first. You must select NEWEST first then you get the current reviews which show the extent of the problems with AXA.Please think twice it really is not worth the hassle.
	peapod95 \| 28 Nov 2017 Report Abuse
	NO STARS appalling had to wait 11 months of constantly chasing TCB for this payout from AXA Home Ins. Tracked ok but make sure you chase up with TCB before the deadline as AXA does not like to pay. I paid a one off annual premium up front but they made me work very hard for this cashback they do not like paying out it seems. Please think twice it really is not worth the hassle.
	peapod95 \| 28 Nov 2017 Report Abuse
	Previously given this a negative review but it's finally moved from confirmed to payable. This took from mid February to end of November, much longer than estimated. But at least I got paid in the end.
	Snoopydoopy \| 28 Nov 2017 Report Abuse
	would give it no stars if i could. 8 months after using topcashback to make my decision on using axa i still have not had my cashback. i won't be renewing with them no matter what they promise next time. stay away
	ehall2001 \| 14 Nov 2017 Report Abuse
	Useless still waiting on cashback from January, will certainly not be renewing my insurance with them!!
	emma8t4 \| 09 Nov 2017 Report Abuse
	Took out insuranace Feb 2017, claim tracked and confirmed straight away but still not paid. AVOID!
	iainh23 \| 04 Nov 2017 Report Abuse
	cashback confirmed, policy bought in Dec 2016. It's now Oct 2017. I don't hold up much hope. Disappointed.
	defadog \| 16 Oct 2017 Report Abuse
	Not a bad price for the policy but, as Axa promised cashback and it hasn't arrived, I won't use them again. At work I am the decision-maker on which insurer to use and based on this experience I won't consider them for business insurance in future as I don't believe I can trust them.
	pdavis0814 \| 13 Oct 2017 Report Abuse
	Not happy!! been waiting since February 2017 for cashback - its now October 2017 and No cashback received!
	Ant69 \| 03 Oct 2017 Report Abuse
	almost 31 weeks and still nothing
	GRAND22RESERVE \| 05 Jul 2017 Report Abuse
	Patience required. Confirmed quickly. Payable 3 days short of 8 months!
	drz400sm \| 27 May 2017 Report Abuse
	Cashback tracked for home insurance. Still not payable after 8 months. Cashback not tracked for car insurance. DON'T use.
	LDS \| 18 May 2017 Report Abuse
	Really slow cashback. Have been waiting since July 2016 for it to payout, hoping that it will do so soon but this is the slowest cashback I've ever had through TopCashback.
	adsdj \| 09 Apr 2017 Report Abuse
	Cashback declined despite full payment of policy in March 2016.
	portex \| 03 Sep 2016 Report Abuse
	Took out home insurance with AXA in March 2016. The transaction was tracked but the payment was declined with no explanation. I paid the policy in full. I quoted the policy number, but still the cashback was declined. Disgusted, annoyed. Not happy.
	sulmay \| 21 Jul 2016 Report Abuse
	Cashback confirmed but still not payable after 5 months - had a good experience with this merchant last time I purchased, but not this time!
	emsieuk \| 18 Feb 2016 Report Abuse
	Tracked and paid as described. Very happy
	Edvardukas \| 21 Dec 2015 Report Abuse
	Was worried after looking at all of the negative comments but it tracked straight away and became payable after 12 week. The policy was the cheapest and £33.60 cashback. Really happy.
	Lommy66 \| 26 Nov 2015 Report Abuse

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