Get up to £100.00 of your purchase back when you shop with Carphone Warehouse Pay Monthly Contracts Join TopCashback Free
Get up to £100.00 of your purchase back
when you shop with Carphone Warehouse Pay Monthly Contracts

Carphone Warehouse Pay Monthly Contracts Reviews

“Tracked straight away, paid within two months — great value.” This is how one TopCashback member described their experience of shopping with Carphone Warehouse through us. They are far from being the only one who has mentioned how quickly their cashback was paid out. Take a look at the other Carphone Warehouse reviews below and you’ll find many more comments along similar lines.

Other examples of feedback include “the payout was processed very quickly and didn’t have to wait long to be able to cash out”, “fast and generous cashback”, “quick payment — awesome” and “the cashback tracked really quickly and the product was delivered to my local store the next day”.

Another delighted member said: “Very straightforward to purchase from Carphone Warehouse and get cashback, which came through a lot quicker than I expected.” Other Carphone Warehouse review feedback praises them as a retailer, with some examples of the comments including “brilliant service, top marks” and “Carphone Warehouse is an excellent merchant which looks after people”. Log in to review

Carphone Warehouse Pay Monthly Contracts Reviews
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Such quick cashback very impressed!
Very impressed with how quickly cashback was paid.
  vickibuckingham | 03 May 2024 Report Abuse
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AVOID: WILL NOT PAY
Had claim rejected with following comment: The network has advised either the order was cancelled or we haven’t been seen as the reason this order was placed, usually this means another marketing channel was credited with the sale. Per other comments, Carphone Warehouse simply don't pay.....TopCashabck should take them of their site....when I challenged them I got the usual you shouldn't make a purchase expecting cashback.
  JTW | 09 Mar 2024 Report Abuse
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Didn't track
Didn't track, submitted a claim and saw my visit was registered minutes before completed the payment so logically I followed the deal link and completed the payment a few minutes later after inputting my info. The claim has been denied as TCB weren't seen as the reason behind the sale. I would have gone to another retailer if I knew this would happen
  Jowsh | 09 Mar 2024 Report Abuse
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No Cashback
As others have said, Carphone Warehouse does not track, then when a claim is put in they refuse it by claiming that either the order was cancelled or the order was placed using a different channel, ie, not clicked through TopCashback. I did everything correctly, turned off my adblocker, cleared cookies and history, clicked through Topcashback to their site, started a brand new order, nothing already in the basket etc. I even used a different device to make the order than the one I'd been using to browse. Carphone Warehouse are deliberately and maliciously not honouring their advertised cashback. They are running a scam. I'm not going to see the promised £65, and in fact it was never going to be sent to me. If you look at all the newest reviews on here you can see this is being done to lots of people, and potentially, everyone. Avoid like the plague.
  CalMck | 08 Mar 2024 Report Abuse
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Super!!!
Pay Monthly Contract bought via this site. At first it tracks at lower rates. Fortunately, at the end pays out the full amount on time. Fantastic!!!
  NeroLeia | 05 Mar 2024 Report Abuse
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0 Star if I may
I bought a flip 5 from them, not only they are not honoring the extra cashback on trade-in, the cashback is not traced, and cashback ticket declined. Dodge as f**k.
  kevincowong | 28 Feb 2024 Report Abuse
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Terrible
Order contract via top cash back and Carphone Wearhouse and they declined my Cashback. Totally disappointed and will definitely not being ordering from them again. Appalling company!
  Bex_1990 | 20 Feb 2024 Report Abuse
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Cashback Declined After 4 Months, Not Happy
Cashback never tracked. Raised a claim and waited 4 months only to be told my claim has been declined. The reason given was the purchase was made through another channel or I’d cancelled my contract. Purchase was made through Topcashback and I haven’t cancelled my contract, what a cop out. I won’t be using Carphone Warehouse ever again, bunch of scammers
  NickD81 | 19 Feb 2024 Report Abuse
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Extremely dissatisfied
I purchased an iPhone 13 monthly contract and went through to Carphone Warehouse from the Top Cashback website. Firstly it didn't track and then I had to wait 6 months for a response to my claim, only for them to come back and say that either the order was cancelled or that I went through a different marketing channel to purchase it. I never cancelled the order, my iPhone 13 from Carphone Warehouse is right in front of me as I type this and I only went through Top Cashback to purchase it, not a different channel. Having waited 6 months as well I feel this is an unacceptable response.
  JGreen091 | 16 Feb 2024 Report Abuse
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Cash back
Made the purchase on 18th December and got it sorted today As with anything some times it takes time but got it in the end so happy days
  Samrich17 | 16 Feb 2024 Report Abuse
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Absolutely shocking
Would give 0 stars if I could!!!!!! Bought my phone through them specifically as they were offering £70 cashback on new contracts. After 6 months disputing this they have 'hard declined' and said I haven't gone through topcashback as the retailer. Absolute scam merchants and I have taken this to the ombudsman as it seems this is not the first time they have done this!
  beckybarl0w | 15 Feb 2024 Report Abuse
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Like many others, cashback declined
Purchase completed correctly through TCB. Had to chase as didn't track back in June when order placed and have this week been told that it has been declined as there is no proof I have the contract with Carphone warehouse. Avoid!! Clearly trying to lure people in with nice cashback deals that they have no intention of honouring!
  beattiej | 15 Feb 2024 Report Abuse
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Order didn’t track, rejected valid claim
As the title suggests, I placed an order in December for a Google Pixel Pro, cashback was advertised as £70. I went directly through Carphone Warehouse after going in through TopCashback, selected the phone, the data package and checked out in one go without leaving or changing the page. Claim was submitted but they have outright said no, because they claim the order was either cancelled or that TopCashback wasn’t the reason I placed the order. I was offered £70 to buy a new phone via the website and I went directly through TopCashback to place the order, of course they were the reason I placed the order. TopCashback also showed the time of entering their website before I placed the order. Avoid!
  alexandergibson | 13 Feb 2024 Report Abuse
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Incredibly poor service - no cashback after 9 months!
My order was placed correctly via TopCashback and Carphone Warehouse only. After 9 months of chasing for a resolution on the cashback I was owed, I receive a "hard decline" reply from TopCashback, simply stating that the order was either cancelled or some other error caused TopCashback not to be listed as the referrer which I find to be very convenient. Do not expect your cashback to track "correctly", as conveniently it won't, even after several months. Incredibly poor communication and dishonest service. I will certainly think twice before ordering anything via Carphone Warehouse or TopCashback based on this experience as the order was placed correctly and in good faith.
  Shoxt3r | 12 Feb 2024 Report Abuse
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Don't rely on the cashback
Unlikely to pay-out. Usually followed by some non sensical excuse why the retailer hasn't honoured cashback. Be nice if they had to prove or could identify a real reason for not paying (which they can't)
  magiera | 10 Feb 2024 Report Abuse
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A Year Long Wait for a Frustrating Cashback Dispute - Missing £50!
In December 2022, I was enticed by an attractive offer from Carphone Warehouse for the Honor 70, promising a cashback of £85. After completing my purchase on the 21st, I was surprised to find that I received only £35 of the promised cashback. Believing in the system, I promptly filed a claim to secure the missing £50. Fast forward over a year to February 2024, and the resolution I received was nothing short of bewildering. The final stance on their end was that my "transaction cannot be traced." This outcome is perplexing and frustrating, especially since they had already processed a partial cashback for the same transaction. How can a transaction be partially recognized for cashback but later deemed untraceable? The entire ordeal has been a test of patience, stretching over a year only to culminate in an unsatisfactory and illogical conclusion. This experience has significantly tarnished my view of Carphone Warehouse. Their slow and incongruent handling of cashback claims not only undermines trust but also highlights a lack of customer service competence. I strongly advise potential customers to think twice before engaging with Carphone Warehouse for promotions or cashback offers. The risk of encountering similar administrative paradoxes and enduring a lengthy, fruitless resolution process is too high. Absolutely atrocious customer service - I will not be using this company again.
  annesleycuttle | 09 Feb 2024 Report Abuse
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Umm!
Had to chase the cashback - again!
  DCW11 | 07 Feb 2024 Report Abuse
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Cashback not honoured inspite of going through TCB to Carphone warehouse
I ordered a Samsung Galaxy S23 Ultra on 24 Feb 2023 through TopCashBack - Carphone Warehouse promotion. I was owed £120 cashback for this transaction. After continuous follow-up for 8 months, Carphone Warehouse declined my cashback stating that my transaction wasn't tracked as the last click for the sale. I have enough proof from TCB clicks and order placement time. The merchant was cheating. This is totally not acceptable. Why would I make a mistake in a transaction where I am due a cashback of £120. I took every precaution to ensure that I had placed the order by originating from Topcashback. This is really a big fraud and Topcashback couldn't do anything about it. Buyer beware in dealing with this vendor if you are expecting a big cashback. I will never buy from this merchant nor use Topcashback in the future if my issue is not resolved. I wish there was a zero rating.
  rajeshdevarajulu | 07 Feb 2024 Report Abuse
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3 months for cashback
Takes around 3 months for the cashback to update. Other than that, everything went smoothly with the cashback.
  Jazzyo | 15 Dec 2023 Report Abuse
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Good Serivce
Got cash back quickly.
  palakeeti | 15 Nov 2023 Report Abuse
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Good at the time to deal with
Good deal at the time of the transaction. It is just a pity they now don't deal with EE. now
  Member1269168051303 | 15 Nov 2023 Report Abuse
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24 month contract
Great service, good deal
  n_baker | 08 Nov 2023 Report Abuse
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Thieves?
Tracking did not occur initially despite everything being set up, owed £150 and merchant refused all proof provided.
  Lukecdriver | 23 Oct 2023 Report Abuse
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Cashback declined after long delay. Very disappointing
In spite of the purchase being made through TCB and not via any other website still declined. Very disappointing.
  philipsw | 10 Oct 2023 Report Abuse
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Not to be trusted
Do not trust CPW to pay. They do by honour the cash back. If you are planning to buy from them due to the offer, please don’t. They are not paying with no valid excuse. Be aware
  damok82 | 10 Oct 2023 Report Abuse
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