Get up to 13.5% of your purchase back when you shop with Europcar Join TopCashback Free
Get up to 13.5% of your purchase back
when you shop with Europcar

Europcar Reviews

Take a look at the Europcar reviews below and you’ll discover many of our members who have booked car hire with them through us have clearly been delighted with how quickly they received their cashback. One member said: “Tracked almost immediately and payable in very short order — I am very pleased.”

Other complimentary remarks you’ll find include “fast paying cashback and great experience with Europcar overall”, “excellent — tracks quickly and pays out quickly at the correct rate”, “super quick payout, excellent to deal with” and “transactions always track and payments always on time”. Another of our members said: “Cashback tracks quickly and payout is quick — very efficient company to deal with.”

You’ll also find some good Europcar review feedback on Trustpilot, with one delighted customer stating: “I always use Europcar because their standard of customer service is way ahead of other hire companies.” Others have said such things as “all was perfect, no issues, very efficient” and “a very good experience and at a much better price than my normal rental company. I will definitely use Europcar again”. Log in to review

Europcar Reviews
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long and complicated
rented a car. cashback offer was good, but took long and tracked incorrectly until 2 sessions with customer service got it right
  baron286 | 29 Aug 2024 Report Abuse
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Is this a record?
Booked a car in South Africa in November 2022. Completed car hire in March 2023. Still no cash back even though TopCashBack have been working on it for months!
  Tel48090 | 02 Aug 2024 Report Abuse
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Slow Cashback
My score is purely based on the Cashback side of things, the service is ok. Regulary hire cars and use Europcar as they include the insurance, but payouts are slow, TC just approved one from Mar 23 this week, have some outstanding from Aug 23 as well... once the car is returned cashback should pay out!
  VF12 | 17 May 2024 Report Abuse
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5 Months Waiting For Cashback
Europcar service was smooth process and I needed to raise claim manually, although 5 months later I am still awaiting for feedback for my cashback. Other posts are highlighting that orders tracked and cashback was paid quickly, as I am trying to understand what "quickly/on-time" exactly means
  dmartynjones | 16 Apr 2024 Report Abuse
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Don't bother you won't get it.
Last time I will review this so called car rental company, I have lost all hope of getting any cashback from car rentals. They promise the earth and deliver nothing. Mine has been pending now since my booking in January "2023", 1 year and 1 month on day of reviewing. No matter what I do it seems I just do not get any cashback from car rentals. I have decided not to bother in future and will just book direct with rental companies where I know I will get a decent car at a decent price. Not TC's fault it's the companies.
  Stanian | 16 Feb 2024 Report Abuse
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Declined valid CB Claim
CB was not tracked on two occasions totalling around £40. I submitted a claim and then the retailer suggested that TCB was not the final referrer. This is a lie and Europcar just wanted to get out of their commitment.
  Gren247 | 27 Nov 2023 Report Abuse
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And even now still pending
And even now still pending, 10 months since booking and 3 months since rental. Worse car rental experience ever. In fact to be honest I have never succeeded in getting cashback from any car rental. so it's not worth trying for me any more.
  Stanian | 23 Nov 2023 Report Abuse
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Still pending.
Reserved, booked and paid for a car on the 17th of January 2023 tracked pretty quickly and moved to pending, where it has remained. It is to date 39 weeks. I presume now that this cashback won't be paid. Europcar are quick to take money, they pestered me to add extras for weeks before picking up the car then supplied a banger with over 150000km on the clock, premium insurance doesn't mean 0 excess either there will be an admin fee for any small damage caused.
  Stanian | 16 Oct 2023 Report Abuse
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Pending, pending , and still pending
Booked and prepaid for car January 17th, tracked very fast but been stuck on pending ever since. At time of writing this is 34 weeks and 3 days. Not very good at all.
  Stanian | 15 Sep 2023 Report Abuse
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reliable
Used them regularly through TopCashback. Works well. Great value.
  mcgahie1 | 20 Feb 2023 Report Abuse
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Cashback didn't track.
  JackHarrington | 03 Aug 2022 Report Abuse
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Excellent customer service received at Victoria station branch. Great service and value for money .
  Melanie Relton | 24 Oct 2021 Report Abuse
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Great service
  Schlavinsky | 12 Sep 2021 Report Abuse
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Disgraceful, declined my cashback despite the fact I pre-paid the car, did not use a voucher etc.
  tommyelginward | 07 Jul 2021 Report Abuse
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Tried to get out of paying it numerous times and took over 9 months
  Member184018206722 | 16 Mar 2021 Report Abuse
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It was great!
  Schlavinsky | 27 Feb 2021 Report Abuse
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Good , took a while though
  clambert47 | 06 Jan 2021 Report Abuse
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Tracked instantly and paid out quickly. In terms of cashback perfect, and the vehicle was exactly what I wanted too. Just before for bizarre upwelling tactics when you collect your vehicle. I booked entirely online (hence the tracking and cashback) and was offered insurance and petrol at a different rate to the customer standing next to me. I declined but asked why he had been offered superior rates and they answered that he had booked in advance online. In reality, I had booked advance online and he has just walked in off the street (I asked him). My advice: if you get a good deal online, don't take any extras on the day as the charges seem to be whatever they feel they can get away with
  sonicspanner | 12 Apr 2020 Report Abuse
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VERY SLOW! 11 month wait.
  JulesChristie | 18 Mar 2020 Report Abuse
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The best car hire company i know .. all the best customer service.. very quick in completing the paper work .. their policies make the rental process stress free and would only hire from EUROPCAR in Birmingham or anywhere else in EU or UK
  sbasha4 | 20 Feb 2020 Report Abuse
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Received in published timescale
  Crystaltips16 | 18 Dec 2019 Report Abuse
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Tracked almost immediately and payable in very short order - I am very pleased.
  chris486 | 21 Sep 2019 Report Abuse
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Transaction always track and payments always on time
  DucaConte | 29 Aug 2019 Report Abuse
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Excellent! Tracks quickly and pays out quickly at the correct rate. A+++
  Higgsy35 | 09 Jul 2019 Report Abuse
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Very quick payment of cash-back. Smooth
  robyserra | 01 Jul 2019 Report Abuse
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