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Get up to 4% of your purchase back
when you shop with FRASERS

FRASERS Reviews

Reviews and experiences from TopCashback members who have shopped with FRASERS. Log in to review

FRASERS Reviews
	The cashback is quite low compared to other retailers, but it does track quickly. However, I won't be shopping with HoF again as I thought their customer service was very poor; rude staff, very unhelpful and disinterested. Also, watch out for their returns policy - they will only give e-vouchers after 14 days and will not be flexible about this, even at Christmas like most other stores are.
	penguin \| 06 Jan 2015 Report Abuse
	Cashback tracked at the wrong rate (expected 4.04% as a new customer). TCB are investigating
	miss2shoes \| 24 Dec 2014 Report Abuse
	Still waiting in Dec 2014 for a claim placed for a purchase made Aug 2013. Purchase didn't track submitted claim within a few days and have been waiting for 15 months for a response from House of Fraser. I know I wont get it now but I would have expected some kind of response.
	christine188 \| 13 Dec 2014 Report Abuse
	My initial feedback was in August, I was waiting to hear back. I have now been told cashback declined and topcashback have given a list of generic reasons so still in the dark as to why. Raised issue that House of Fraser are continually declining and topcashback have investigated and have found no wrong doing. To save hassle I would avoid this retailer if you want cashback.
	hyperhils \| 07 Oct 2014 Report Abuse
	item tracked at wrong rate followed by cashback being refused with no reason/explanation as to why on a item costing £135. wont bother using them again due to them not honoring the cashack claim
	saeveritt \| 02 Oct 2014 Report Abuse
	Tracked correctly, then disappeared. Submitted a query and waiting to see what happens.
	hyperhils \| 05 Aug 2014 Report Abuse
	House of Fraser must be struggling financially as reading other people's reviews, a lot of people, including me are falling victim to declined cashback due to supposed "returned orders". Honestly people, you can find goods HoF sell much cheaper elsewhere and at least you won't have to go waiting 6 months to only find out that CEO's pockets are getting fatter with your cashback that he/she is pocketing. DO NOT USE HOUSE OF FRASER
	psennitt \| 21 Jul 2014 Report Abuse
	I must be the only person who struggles to receive cashback from this retailer based on the positive reviews here. I shop with this retailer quite a lot, mainly because they do frequent promotions and their reward points card offers. However their customer services, although polite, does not try very hard to resolve issues. The cashback offered is quite low (less than it used to be) and often doesn't track initially, requiring a claim to be submitted, which then takes months to be credited. I currently have a claim outstanding for £18 cashback which did not track.
	geeves \| 23 Apr 2014 Report Abuse
	Almost 4 months on and still waiting for the promised cashback. Would never use again.
	alexbaumann \| 11 Apr 2014 Report Abuse
	House of Fraser offer fantastic quality products, without doubt. Delivery was faultless. My cash back, however, failed to track. Lodged a claim and I'm left waiting two months later. Big let down.
	Jayne_Morrison_ \| 05 Apr 2014 Report Abuse
	Almost 6 months on from purchase in September and still no cashback showing, never mind received. TCB do not appear to be actively chasing House of Fraser. Its doubtful I would use House of Fraser again
	chocky58 \| 18 Mar 2014 Report Abuse
	Very fast and always reliable.
	Orchidsurf \| 06 Mar 2014 Report Abuse
	Whilst I was very hesitant with whether or not these cashback things actually worked, but went crazy on shopping online anyway - I came back to find that I did earn something! However, not as advertised. I guess I'm getting greedy that I actually "got" something, but it said 5.25% on cashback plus for new house of fraser customers, which I am (made an account just prior to purchase) and i only got around 1%. With this in mind, i would rather have gone in person to use up my christmas cash vouchers :(
	anthac \| 13 Jan 2014 Report Abuse
	Absolute rubbish. New T&C's refuse cashback for just about everything including using their own store card which I pay interest on. Very disappointed in such a big retailer using such pathetic scams to get out of paying and just get free publicity.
	nolte \| 27 Dec 2013 Report Abuse
	A perfectly valid claim, as far as I can tell, was refused by House of Fraser with absolutely no reason given as to why. I can only assume they just didn't want to pay.
	keithrob91 \| 23 Dec 2013 Report Abuse
	Very fast track and went from confirmed to payable in less than 2 weeks. Very happy
	manulike \| 19 Dec 2013 Report Abuse
	Spent £100 for Christmas and signed up as a new customer expecting £5 cashback. It didn't track so I submitted a claim. Had to send quite a few nudges but eventually they responded 9 months later and declined the cashback saying my purchase had tracked through a different site. Not very happy with HoF and has put me off going to them again.
	kenhughes \| 03 Dec 2013 Report Abuse
	I made two purchases with this retailer through top cash back and retailer declined to fund my account. one of the purchases was returned for a different size but the item was purchased. At a total of £135.00
	Casharoony \| 28 Nov 2013 Report Abuse
	Had cashback awarded at beginning but had to receive a refund for part of order so they took back all of the cashback. And do not use gift cards and credit card together cos they will refund to the gift card rather than credit card every time
	lindalulu \| 21 Nov 2013 Report Abuse
	One excellent experience (cashback received in ten days!) at a good rate of cashback for the item purchased. One item purchased on sale (cheapest I found it anywhere) and haven't received cashback, complaint ticket pending. No surprise if no cashback. Can't complain. Pleased all in all.
	mdc08rs \| 20 Nov 2013 Report Abuse
	Cashback declined today for no reason; given the number of other outlets that sell the same stock I'll avoid in future.
	simonwoodward \| 06 Nov 2013 Report Abuse
	Merchant refused cash back on a purchase made for a reason that is not acceptable or even true; unacceptable for such a large company to refuse claims on grounds that can be proven. Would not use this merchant again for purchases if I can help it, customer service over this issue has let them down.
	lcunningham \| 22 Oct 2013 Report Abuse
	good shop, tho very expensive , so 1% cashback to be honest is terrible
	gooaall \| 19 Oct 2013 Report Abuse
	The bonus stated for first time buyers is a scam. I was a new customer when making a purchase. I did get paid on the lower rate for 'existing' customers, of which I was not but NO explanation provided as to why my claim was not accepted. in fact, no recognition whatsoever for the reasons of my claim from either House of Fraser or Topcashback themselves. Overall, poor experience.
	Pispot \| 01 Oct 2013 Report Abuse
	Cashback was declined so I raised a claim. After months of waiting, TCB have been told that the order ID/reference was invalid. No idea what this actually means as the tracking worked okay. Only my second failed cashback claim in several years of using TCB and Quidco.
	kbrunton1912 \| 17 Sep 2013 Report Abuse

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