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Get up to 3% of your purchase back
when you shop with FRASERS
FRASERS Reviews
Reviews and experiences from TopCashback members who have shopped with FRASERS.
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FRASERS Reviews
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Purchase made 11th June and still waiting , merchant says fast tracking !
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| 17 Sep 2013
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Poor cashback experience. Declined for no reason. Merchandise is fine but, as I'm buying from a brand name sold elsewhere, I'll go elsewhere in future rather than allow HoF to cheat me out of cashback.
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fergieshopper | 11 Sep 2013
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Unimpressed. Noticed on yet another return back to check on cash back payment that all their terms and conditions have changed. However this should not exclude them from paying out cashback on old terms for old transactions. Clearly they think it does, and have written up their t and c's to exclude almost everything so they have a cop out not to pay. Fully explains why last 2 transactions have not been paid. Will not be using again.
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nolte | 06 Sep 2013
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I always shop at House of Fraser. Most of the time I have to report untracked cashback claims. On several occasions HoF have denied my claim. This is by far the worst retailer on TopCashback.
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zzdjp | 05 Sep 2013
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I am really surprised to see such good feedback. I must be the unlucky one! My cashback appeared quickly but remained pending for ages. It then became declined for reasons I do not understand. By the time I lodged a complaint for this to be looked into, HoF told Top Cashback that all claims must be submitted within 45 days but had cleverly left my cashback pending for more than 45 days until declining it, which means they will now not look into my complaint. It was a large amount too so I am pretty disappointed with this and won't be using HoF again for Top Cashback.
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Gem5050 | 08 Aug 2013
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Did not track, lodges a missing cashback claim, months later it was declined by House of Fraser for "part exchange", which is utterly meaningless. I advise to give this merchant a wide berth.
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hldomster | 05 Aug 2013
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HoF bargains brighten my day. Excellent quality products at prices you wouldn't believe. Lovely staff in our Cwmbran store. Cashback and extra bonus.
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pancake40 | 25 Jul 2013
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Terrible. It registered but after about 6 months was declined by House Of Fraser will avoid in future.
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fagan89 | 03 Jun 2013
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no sign of getting my cashback :(
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georgiagarvin | 30 May 2013
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Cashback declined for no valid reason - this happens with HoF frequently. If they don't want to pay cashback they should be removed from the site.
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russellgriffiths | 22 Apr 2013
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For existing customers HoF offers next to nothing regarding cash back. More often than not cashback actually amounts to nothing as transactions go missing. HoF seems extremely stingly.
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smlhpm | 13 Apr 2013
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Cashback Declined. After claim, they said item was returned. It wasn't. Thought better of such a company. Not impressed.
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Dave1261245951 | 12 Apr 2013
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Never paid out cashback and never give reason and it took them 18 months to decide to renage on their part of the deal. Incredibly poor customer service.
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jamee | 06 Apr 2013
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Well, flip my wig, that is the quickest ever - my cashback registered within 15 minutes, nice one HOF!
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Bumbalore | 28 Mar 2013
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Cashback pending for several months then declined. Would not use again.
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Bluebottle | 27 Feb 2013
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Pretty poor as originally there was no mention that using a HoF Frasercard to pay would invalidate a cashback claim (this has been added as I moaned about it!). Happy with Topcashback as we camw to a settlement on the matter - but not happy with HoF.
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russellgriffiths | 14 Feb 2013
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As others previously experienced, followed guidelines, placed the order beginning of January but the order did not track. Had to lodge missing Cashback claim. Still waiting for the result...
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aquap | 12 Feb 2013
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For some reason both of my purchases have not recieved cashback at the last minute, will stop using them through this site, each time the correct process is followed and no explanation as to why it's declined.
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Archerella | 04 Feb 2013
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Bought item which trcaked then changed to 0.00 because I allegedly used a code which they supplied, worse than 3 mobile
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| 13 Dec 2012
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Chase outcome - HOF cashback confirmed (03Aug) and payable shortly after. Thanks TCB and HOF.
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TCBchee | 14 Nov 2012
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tracked quickly, very fast service, would use again
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Grumpy_old_women | 25 Sep 2012
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Products are excellent but they offer only a small % cashback for such a large supplier that its a bit frustrating and certainly never see any offers
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hvb21966 | 16 Sep 2012
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Didn't track purchase, didn't respond to manual claim. Avoid.
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Barney8000 | 25 Aug 2012
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Cash back tracked but claim refused and no reason given, I assume because there was no valid reason that could be given. Not very satisfactory.
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huwypowell | 19 Aug 2012
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Purchase not tracked. Claim launched. Awaiting response. Will update outcome. Recent comments here seems to suggest there may be cashback issues with this merchant? Cashback is why I've made my purchase.
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TCBchee | 10 Aug 2012
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