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Get up to 10% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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Took over a year to pay the cashback!!
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johnnytesco | 30 Dec 2017
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Really straightforward and prompt cashback payment.
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greenm2017 | 30 Dec 2017
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Took more than a year
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CodeCruiser | 29 Dec 2017
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Hotels.com is my 'go to' site when booking accommodation. Never a problem
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Martyn_55 | 29 Dec 2017
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Took a while but paid in the end
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Poshred | 29 Dec 2017
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Always initially declines, then putting in a claim results in a lower cashback value than anticipated. Initial cashback given by TCB quotes Ensure you take VAT off the eligible amount for cashback into your consideration as the cashback you receive through this may be lower than the saving you stand to make by booking through an alternative provider without having to go through the rigamole of claiming cashback.
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fruitang | 28 Dec 2017
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Great company - I book all my hotels throught them - amazing cashback a well!
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tomellinson86 | 28 Dec 2017
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Cashback tracked quickly and payable very soon after stay
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takewhatyoucan | 27 Dec 2017
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Dreadful - not to be trusted at all for cash back payments.
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nb9999 | 27 Dec 2017
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I booked 15 rooms in various towns on a US road trip. 4 hotels didnt track. Of those that did i was never able to tie in the amount I paid to what they actually paid in cashback. I realise VAT amount not included but it was difficult to track what was paid. I had to chase 4 others as they stalled during the process. Having said that I had an issue with one hotel during the holiday and upon my return Hotels.com via Twitter sorted everything out. Post holiday care was very good. Would definately book with them again. Id just keep better notes on my transactions to make everything easier next time.
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NINGALOO | 26 Dec 2017
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Very good and reliable agent
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Tindy | 26 Dec 2017
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Incredibly slow to pay
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mattfaraday | 23 Dec 2017
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Good cashbac amounts, however some have taken almost a year to come through, but they do come through.
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Cald92 | 23 Dec 2017
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Good site easy to use quick payout
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Johnharry | 23 Dec 2017
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site easy to use very helpful customer service always pays out
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nolan53 | 22 Dec 2017
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Too long to payout. Otherwise fine.
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poznanskas | 22 Dec 2017
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Great customer service always helpful, sometimes not enough choice of hotels
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stoneknight1 | 21 Dec 2017
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Great site offering reward nights
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enrag2000 | 21 Dec 2017
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very pleased, really good
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tonydgreen | 21 Dec 2017
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good site and pays yes yes
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mikeheery1974 | 21 Dec 2017
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Limited choice of hotels
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Gareth79 | 20 Dec 2017
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I book a lot of hotels through Hotels.com, mainly due to their own reward program and the cashback on here. The rates have definitely dropped considerably over the past year and I have had more than 3 occasions where the payment didn't register and they declined the missing payment. Otherwise they would have got 5 stars.
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angelacripps1 | 20 Dec 2017
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Often slow, fluctuating rates and sometimes misses bookings
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Hashman | 20 Dec 2017
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Great booking experience
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jamieleesis | 20 Dec 2017
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High value purchase never tracked. Waiting for this to be resolved.
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AllanM | 19 Dec 2017
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