Get up to £52.50 of your purchase back when you shop with John Lewis Broadband Join TopCashback Free
Get up to £52.50 of your purchase back
when you shop with John Lewis Broadband

John Lewis Broadband Reviews

Among the John Lewis Broadband review feedback below, you will discover plenty of members were clearly delighted with the purchase they made through us. “The broadband was great at a good price. No price increases during the contract” is just one of the positive comments you will find, with others including “good customer service” and “broadband has been good — JL (John Lewis) paid up as they said they would”.

While it is true some members have highlighted cashback problems in their John Lewis Broadband reviews, others obviously had no such issues. Some of the remarks include “cashback paid with no problems”, “all so easy to get cashback with John Lewis” and “excellent offer — John Lewis Broadband paid out promptly”. One member said: “It tracked quickly and paid out fast, as far as I can remember. Great broadband overall and superior customer service — recommended.”

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John Lewis Broadband Reviews
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Slow to pay cashback
  lorraibenn | 08 Mar 2021 Report Abuse
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Very fast and efficient
  Member850871193808 | 20 Oct 2020 Report Abuse
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Excellent good service and paid quickly
  _JAM17ES | 05 Aug 2020 Report Abuse
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Fast payment, very pleased
  Drewbs | 21 Jul 2020 Report Abuse
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Great experience, worked fine.
  bobglyn | 20 Jul 2020 Report Abuse
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Paid on time. Great.
  aidantagg | 17 Jul 2020 Report Abuse
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No issues with tracking and cashback was received promptly. Quite surprising really, because in most other respects John Lewis Broadband has been an utter shambles.
  Mac69 | 21 May 2020 Report Abuse
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brilliant customer service and prompt to pay cashback. Always recommend John Lewis
  Latecut | 04 May 2020 Report Abuse
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Promptly paid, within the timeframe advised at the start
  Rosiebeee | 06 Apr 2020 Report Abuse
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Excellent apart from a bit slow to send the £40 giftcard
  neryswilliams | 05 Mar 2020 Report Abuse
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Good communication and prompt cashback. Recommended.
  chpstksfornoodls | 13 Sep 2019 Report Abuse
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very straightforward and super fast payout. Excellent.
  oliviagreen | 02 Sep 2019 Report Abuse
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All round excellent experience and quick payout
  mazzy13 | 29 Jun 2019 Report Abuse
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tracked well, fast payout
  upsizer | 25 May 2019 Report Abuse
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Fast, no problems
  basior1981 | 04 May 2019 Report Abuse
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Never try their broadband. They use a cheap router and you have to change the channels regularly to make it work. We always have drops in our internet upto an hour long, and when i ring their technical dept they say that it is expected to have at least 3 or 4 drops every 3 days, ive never had that with Sky or anyone else. We spend over £130 a week with Waitrose shopping and buy clothes and electricals from John Lewis, and when we said we would cancel all those weekly orders for the sake of a £100 cancellation fee, the person said, i have the ability to remove the cancellation charge, but i wont do it, even though he knew they would loose £6-8000 a year in shopping. What a joke. We are taking it further so i would let you know what his managers say about loosing £8000 a year for the brand to keep £100 in his department.
  | 28 Apr 2019 Report Abuse
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Excellent service, very easy switch over and fast payment
  Jim1mac | 27 Apr 2019 Report Abuse
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Great well pleased
  Bezsteve | 01 Mar 2019 Report Abuse
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good customer service
  walnut | 14 Feb 2019 Report Abuse
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Disastrous! First their billing platform went down for 4 days so could not complete my account without payment details. Could not set my username and password as a result of their tech failures. Took 4 months for cashback to come through. Still no sign of John Lewis voucher as promised on the sign up. If I could give 0 stars I would
  OdileHove | 29 Dec 2018 Report Abuse
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Broadband has been good, JL paid up as they said they would.
  Jon1664 | 19 Dec 2018 Report Abuse
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Thank you. I am happy with your service.
  mk641 | 15 Nov 2018 Report Abuse
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The broadband was great at a good price, no price increases during the contract where all other suppliers seem to increase them. Don't rely on the cashback as I never got a penny and Topcashback was pretty hopeless chasing them up over a year. I never even got an explanation of why I was not getting a reason for refusal after saying they would try to get this. Disapointed with Topcashback leaving this to go on for a year and then say its been too long for them to challenge the decision.
  Norie_K | 12 Nov 2018 Report Abuse
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As like others, cashback not awarded, PLusnet/John Lewis say TCB weren't the last referrer, if so ho come it came up as a legitimate referral on my history when I had to do a manual claim? Con artists.
  BigNige | 07 Nov 2018 Report Abuse
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Cashback received smooth switch from BT
  1333david | 22 Oct 2018 Report Abuse
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