Get up to £52.50 of your purchase back when you shop with John Lewis Broadband Join TopCashback Free
Get up to £52.50 of your purchase back
when you shop with John Lewis Broadband

John Lewis Broadband Reviews

Among the John Lewis Broadband review feedback below, you will discover plenty of members were clearly delighted with the purchase they made through us. “The broadband was great at a good price. No price increases during the contract” is just one of the positive comments you will find, with others including “good customer service” and “broadband has been good — JL (John Lewis) paid up as they said they would”.

While it is true some members have highlighted cashback problems in their John Lewis Broadband reviews, others obviously had no such issues. Some of the remarks include “cashback paid with no problems”, “all so easy to get cashback with John Lewis” and “excellent offer — John Lewis Broadband paid out promptly”. One member said: “It tracked quickly and paid out fast, as far as I can remember. Great broadband overall and superior customer service — recommended.”

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John Lewis Broadband Reviews
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cashback paid with no problems
  richardhs | 19 Oct 2018 Report Abuse
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Dont rely on this merchant for cahback, failed to track, failed in challenge for a missing cashback, I had cleared browsing and cookies prior to purchase, but still declined. Unfortunately I have signed up for a 12 month deal, but will be leaving promptly at the end of contract, as their are ongoing problems with security system offered by the broadband provider, so far not resolved.
  Ian50 | 20 Jul 2018 Report Abuse
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Failed to send the equipment, set up the direct debit, cashback didn't track and was ultimately declined
  Ravey_Davey | 19 Jul 2018 Report Abuse
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Dishonest company, not John Lewis, this is Plusnet - they didn't honour my cashback. TCB didn't help either, now I am in a 12 month contract and NO cashback! Don't opt for this, go elsewhere!!!!
  neloalmeida | 19 Jul 2018 Report Abuse
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Website may bomb out just before sign up (Around the dd form and the cashback then won't get tracked). You will then find that the claim for the purchase will be rejected!!! Happened to MANY MANY MANY people so be warned pick someone else!!! It's god dam slow as hell too!
  wjohnson12321 | 19 Jul 2018 Report Abuse
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Bought in April. In July, still no record of the transaction, let alone payment. Have followed up on multiple occasions.
  MattyRasker | 02 Jul 2018 Report Abuse
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T didn't track ... had to lodge a missing claim
  sl1mak | 01 Jul 2018 Report Abuse
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all so easy to get cashback with john lewis just purchase and collect thats it
  big_len | 16 Jun 2018 Report Abuse
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Excellent offer! John Lewis Broadband paid out promptly.
  Starnova | 14 Jun 2018 Report Abuse
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Although i went through TC for some reason my claim was refused,TC did very little to help and i'm convinced it is a con between the retailer and TC to allow some claims not to show.Both TC and JL are pretty useless and i wouldn't recommend either of them.
  alsbeth | 17 Apr 2018 Report Abuse
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Quick and easy
  Ptlpe | 16 Apr 2018 Report Abuse
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John Lewis Broadband, excellent, very fast payout.
  GRAHAM19 | 15 Apr 2018 Report Abuse
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Still no payment from November 2017 until now April 2018. Service was shocking. Lost internet for 3 weeks and had to switch and charged £150 for leaving. Avoid Avoid Avoid
  geordiekp | 30 Mar 2018 Report Abuse
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Firstly the cashback didn't track. The lodged missing cashback claim still hasn't been resolved after several weeks. The initial payment was taken, but then the set up process seemed to come to a halt. After several weeks I thought enough was enough. I emailed and they were prompt in replying but decided to take a refund and try elsewhere.
  Emma_Hunt | 29 Mar 2018 Report Abuse
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Cashback declined but don't know why
  w2b | 24 Feb 2018 Report Abuse
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It tracked quickly and paid fast as far as I remember. Great broadband overall and superior customer service.Recommended!
  olgasm | 05 Feb 2018 Report Abuse
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had to fight to get the cashback as it seem despite my email being used for the registration off broadband the incompetent marketing team could'nt find me and did not want to honour the deal. I had the chase up and badger Topcashback who did not seem to care about the claim. I then gave the John Lewis account number which is attributed with my Topcashback email and low and behold I was then found as a customer. This was paid out finally 4.5 months after I joined.
  walker69 | 09 Jan 2018 Report Abuse
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Good service & prompt payment of cashback
  pdan8 | 29 Dec 2017 Report Abuse
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I received the cash back in around four weeks which is brilliant. Add to that great value broadband and service, and no discernible drop in quality, either in broadband speed or reliability, after leaving BT, and I'm very pleased.
  chriswyatt79 | 17 Dec 2017 Report Abuse
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I signed up yesterday and when i when i went through to-cash back i got a message that it has been recorded but after signing up with john lewis broadband and paying my £32.50, I still haven't received any information about my cash back in my account. Hence I am going to cancel my service with john lewis broadband!
  hitanshuarora | 07 Nov 2017 Report Abuse
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Paid out very quickly
  iFrancesca | 27 Oct 2017 Report Abuse
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Fast payment
  knittingfroggy | 04 Oct 2017 Report Abuse
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simple and quick to use for a considerable cashback which has been paid fairly promptly
  jshutt | 26 Sep 2017 Report Abuse
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Smooth and easy process, no issues with payment
  joycesells | 12 Sep 2017 Report Abuse
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Excellent value for money
  melro | 09 Sep 2017 Report Abuse
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