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Get up to 15% of your purchase back
when you shop with Marks & Spencer
Marks & Spencer Reviews
Reviews and experiences from TopCashback members who have shopped with Marks & Spencer.
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Marks & Spencer Reviews
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Tracked extremely quickly and item received quickly
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gigi2 | 24 Jan 2012
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Had mixed experience with cashback at M&S. All cash back paid within 3 months for clothes and shoe purchases but bought a DVD player online and the cash back amount went to zero. Still unresolved at this point. Would still buy from M&S as I like their products but not a consistent cash back experience.
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mummymason | 24 Jan 2012
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I am absolutely appauled at M&S's customer services.
I ordered a couple of small items on 3 for 2, but ordered one of them twice by accident. The accidental item was a 4th item and although it was part of the 3 for 2 deal, because I kept the other 3 and wanted to return the 4th item it should have been treated as a seperate thing. BUT NO, they were trying to tell me I could only have the 3 for 2 price for it, which was about £2 less. I was having none of it, and after about half hour arguing the toss with them at the till they managed to sort it out.
I was also completely appauled that they would not allow me to return a pack of drawer liners, and a hand wash/cream set, stating that 'it says they are non returnable at the till points' ...it doesn't at all.
I will NEVER use M&S again, online or in store. I thought as such a large and long standing company that customer service would be high on their list of priorities. But it seems I was wrong.
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katelisa | 22 Jan 2012
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Overall good experience both shopping at M&S and cashback from TCB.
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agnelrajiv | 20 Jan 2012
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made 2 purchases last year & didn't receive cashback on either of them, transactions through all other merchants fine
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susiemc1 | 20 Jan 2012
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Still waiting for cashback on purchase of 03/11/11. TCB trying their best for me as usual. Disappointed with M&S.
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JeffG69 | 20 Jan 2012
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Excellent - as expected. Thank you.
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hoppets | 19 Jan 2012
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Always helpful - highly recommended
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| 19 Jan 2012
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Poor show M&S! Why no cashback on Technology? I find it astonishing that they exclude so many categories!
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rharper83 | 18 Jan 2012
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Very slow at getting cash back but when it finally arrives it is usually worth waiting for.
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Badders10 | 17 Jan 2012
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Disappointed that M&S Customer Service did not return the call promised about the purchase
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maurecle | 15 Jan 2012
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Goods arrived in pristine condition & in specified time.
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Liz53 | 15 Jan 2012
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didn't track initially.
ended up submitting manual claim to TCB and it took around 3 months to resolve!
granted not helped by making two purchases 2 hours apart but to be fair got cashback for both (eventually).
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funnyllama | 14 Jan 2012
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No problem, very prompt payment
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Saver7011 | 12 Jan 2012
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Brilliant. Tracked straight away and excellent quality items.
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bgee | 12 Jan 2012
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Got my delivery date wrong, customer service very good and ammended it promptly
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lilibet48 | 10 Jan 2012
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My expectation was that M&S would be reliable with paying cashback. This was my very first Topcashback transaction - I bought a men's dinner suit on 27th October 2011 - and so far, no cashback registered at all. This is being chased by Topcashback (no complaints there) but I am very disappointed with M&S.
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JeffG69 | 09 Jan 2012
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NOTE: I HAVE RATED 5-STARS AS TCB SEEM TO DEFAULT MERCHANT REVIEWS WITH HIGHEST RATING ON 1ST PAGE AND LOWEST RATINGS NOWHERE TO BE SEEN, SO YOU CANT ACTUALLY SEE MY ORIGINAL FEEDBACK ABOUT THIS MERCHANT ON THE 1st PAGE!
Ordered a wedding cake last night for £249.00 expecting 3.03% cashback. Great! Order tracking today at 0.00%. Not happy! So I proceed to fill out a claim enquiry form where right at the very last page, tcb state: please note we will not pay out for the following thanks: etc, etc, FOOD TO ORDER, etc, etc.
Now this is very misleading as this should atleast appear at point of sale, or right at the very start of your purchase/transaction before you complete payment, and not on the last of many pages of your enquiry claim after you have ordered, if you ever decide to actually get there.
At no time before I started the original transaction or at point of sale was any exclusion made clear to me!
So unfortunately, this is a 0-star experience for me and a bad deal because of the way you are mislead. You could go elsewhere and got some cashback for the same transaction! So, sorry, but a rubbish deal and rubbish offer and appauled with TCB srategy if it turns out I get £0.00 cashback!
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hammyesq | 08 Jan 2012
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Ordered a wedding cake last night for £249.00. Cashback is currently tracking at £0.00...not sure why but not impressed! Time to submit a claims enquiry! tut tut!
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hammyesq | 08 Jan 2012
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Excellent product- a handbag. Prompt delivery and good cashback. Use again and again. If not happy with products they are happy to refund or exchange I would recommend this supplier.
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Maggie321 | 06 Jan 2012
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A little extra always helps..
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Steveybee | 03 Jan 2012
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Excellent value for money and top notch products with FREE long guarantees, Will always shop here :)
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Dan_777 | 03 Jan 2012
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Tracked quickly, arranged to pick up from local (food) store. Good service, quality & cashback too!
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georgechines | 03 Jan 2012
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