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Matalan Reviews
Reviews and experiences from TopCashback members who have shopped with Matalan.
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Matalan Reviews
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Had to claim for cashback
Like many others I completed a purchase in Nov 2024 on two separate orders, totalling a decent chunk of cashback. I used no vouchers/discounts etc. so breached no t&c's but the claim was declined. I had to go via TopCashBack claim service to resolve and receive the money eventually. Really poor form from Matalan - but I am not alone it seems.
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LDR20 | 24 Apr 2025
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Didn't pay out
Just had notification to say they declined the cashback, but as it's taken so long for them to review i can't even request a review of the decision! Terrible
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Member891364871921 | 08 Apr 2025
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Can't shop
SITE KEEPS CRASHING!
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Som1else | 28 Mar 2025
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Declined
I've used top cash back multiple times with matalan and every time it is declined for no reason, it isn't a one off , last one declined was £20 cash back
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Daryll2023 | 28 Mar 2025
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Waste of time.....
Like so many others, declined no reason given
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1905 | 27 Feb 2025
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Decided to buy because of cashback, BUT IT WAS DECLINED
Was due over £6 cashback, i was a new customer and used no other vouchers. Yet like so many others my cashback was DECLINED!!!!! so many others the same TOPCASHBACK you should remove Matalan from the website!!!
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loopylu1981 | 24 Feb 2025
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Decided to buy because of cashback, BUT IT WAS DECLINED
Was due over £6 cashback, i was a new customer and used no other vouchers. Yet like so many others my cashback was DECLINED!!!!! so many others the same TOPCASHBACK you should remove Matalan from the website!!!
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loopylu1981 | 24 Feb 2025
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Declined for no reason
Cashback declined for no reason. Seems to be a recurring theme on this site though in general.
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KingTyrannical | 21 Feb 2025
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Cash back declined
As with everyone else it seems the cash back was declined without reason!
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Buzz1996 | 20 Feb 2025
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Cashback declined
Same as other reviews, cashback declined.
Annoying
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Sarah140489 | 20 Feb 2025
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Declined Cashback. Why are they on Top cashback?!
As other reviewers have stated, cashback is declined.
Waste of time Matalan being advertised herr on Topcashback!
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Laroane | 17 Feb 2025
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all cashback rejected
pathetic should be off top cashback if simply blindly reject all cashback in one shot
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staceyd | 15 Feb 2025
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Declined for no reason
Don't know wjuy
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Groov3gan | 14 Feb 2025
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Do not use
Declined for no reason, MATALAN do not like paying......DO NOT USE
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gedling2006 | 14 Feb 2025
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Waste of time.
Tracked but declined. What's the point? Perhaps in your specific retailer information you could include the percentage of all transactions - both tracked and claims - that actually get paid. For MATALAN, I bet it'd be very very low.
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avemarie | 13 Feb 2025
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Declined again
Every time I use topcashback for matalan it declines, what are we all doing wrong for this to happen?
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rebeccablair1124 | 13 Feb 2025
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Declined Cashback
Looks like I'm in the same boat as everyone else. Declined cashback for no reason. You've just lost a customer by being dishonest - there are much better brands out there.
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mariasmith07 | 13 Feb 2025
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Declined for no reason
Cashback tracked at time of purchase only to be declined months later.
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LJMatthews | 12 Feb 2025
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Declined cashback
Shopped with matalan in November just been notified they have declined my cashback & can see they have done the same to loads of others too!
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JenniGood | 12 Feb 2025
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Cashback declined
Matalan have declined my cashback (back from October 2024) for no apparent reason. I didn’t use a discount code and the purchase was completed in full with no refund requested! Small amount of cashback but irritating nevertheless.
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Fletcher3055 | 12 Feb 2025
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Declined cash back
Done 2 separate transactions for Matalan and they have decided both, losing about £1.50. BE AWARE.
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Jessicaaawaaard | 12 Feb 2025
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Declined cashback
Shopped with matalan in November just been notified they have declined my cashback & can see they have done the same to loads of others too!
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JenniGood | 12 Feb 2025
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It's not just me then?
I placed two orders from Matalan in November, online and through TopCashback. They had a big bonus cashback rate, all tracked looked to be going great but now it's been declined - noticed 3 other reviews all saying the same, all with yesterday's date - mine was also declined yesterday but only just login to see - I wonder how many more people are affect?
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Member978556649133 | 12 Feb 2025
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Declined cashback
Bought twice with Matalan. Both orders tracked and orders kept but cash back declined for no reason.
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Julie Maughan | 11 Feb 2025
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Awful. Cashback declined for no reason
I brought two items (in one order) from Matalan in November, on line and through Top Cashback all the correct way. I didn't return any items or do anything wrong and now in February it's been declined.
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TMD362 | 11 Feb 2025
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