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Mattress Online Reviews

Reviews and experiences from TopCashback members who have shopped with Mattress Online. Log in to review

Mattress Online Reviews
	Cashback tracked quickly.
	DAKSHA_SHAH \| 24 Sep 2015 Report Abuse
	Excellent and very quick payout
	Creece \| 23 Sep 2015 Report Abuse
	Super service, great quality and prices
	alweekes \| 03 Sep 2015 Report Abuse
	Buyers beware!! Bought a mattress from them in December 2014. Although the matteress has arrived on time I am still waiting for the cashback to come through. One of the reasons why I chose them was becasue they came up as a fast payer!!! I do not think I will purchase anything from them again.
	kmalde \| 01 May 2015 Report Abuse
	I have had the absolute worst experience I have ever had from an online store. These guys are utter cowboys and bring honest online traders into disrepute! DO NOT BUY FROM THEM! I ordered last Thursday PM a nice £500 mattress from their site based on their claim for next day promise as my family and I (8 month pregnant wife and 14 month old son) had just moved into a new apartment. As I had missed the 4PM slot they said they could only deliver it on Saturday between 8-12AM. This was fine. However on said Saturday around 11:30 I had still not heard from them and so i called them up to find out that the mattress had been misplace by their service provider panther delivery. I called another 5 times on that Saturday and was repeatedly told to wait at home as the delivery would be imminent (at one stage they even claimed the delivery man was at the premise! Come 5:30 PM though, nobody answered at customer support anymore. I had to stay with my pregnant wife and sister at my sisters on the sofa bed. On the Monday morning I wrote them an irate email asking them to come up with the goods and adequate compensation. By early afternoon I still hadn't heard form them so I called up and they said they'd -investigate-. when i still hadn't heard anything by 5PM on Monday (no call or email) I called them and was most upset. When I threatened them that I would sue them, believe it or not, the customer support manager Zoe hung-up in my face (!!) and followed up with this email: ---------- Forwarded message ---------- From: MattressOnline Customer Service Date: Mon, Mar 30, 2015 at 5:57 PM Subject: Re: 260005 Hello Mr XX, First of all we would like to sincerely apologize for your delivery incurring problems, and would like to reassure you that this is not standard practice for Mattress online. [...] I have been advised that due to this issue and the delay in the information coming back to us regarding this problem with your delivery from the couriers that we believe that we
	\| 31 Mar 2015 Report Abuse
	Having recently made a purchase of a mattress and divan base from mattressonline the wrong base was delivered and the mattress gives of a strong chemical odour told to air for 2 weeks !! Rang customer service to lodge complaint to be given the run around by customer service not wanting to accept any form of responsibility . Argumentative rude very unprofessional in trying to resolve matters. Buyer beware comes to mind as when things go wrong this company will give you a hard time in gaining any form of resolution !!!!
	\| 23 Jan 2015 Report Abuse
	Lovely mattress and great price. But four months in no cash back yet. Waiting on retailer to send payment
	thecoldstreamer \| 05 Feb 2014 Report Abuse
	I order 14 beds this year from these people, the last order was for 5 and I was expecting 5% cashback. One of the beds they delivered was defective, after a lot of emails and the threat of court action they offered to replace the bed. Fast forward 6 months,they closed the cashback claim and I'm £88 out of pocket. I'm not one very disapointed landlord!
	\| 30 Nov 2013 Report Abuse
	I recently purchased a king-size mattress from mattressonline to replace my ageing Slumberland. The on-line description sounded great, the specification was good and the price was reasonable. Mattress was delivered and installed on my bed and was a HUGE disappointment - hard as a rock and in my opinion unusable. The comfort rating system used by mattressonline may be subjective and down to individual interpretation but what I received was unrecognisable from their description and comfort rating. Still needing to sleep, I searched their website and found the softest mattress on their rating system and ordered a replacement. I then contacted customer service to find if I could return the unused and unusable mattress to which the answer was yes. I naively thought that the delivery company would collect and return the unused mattress. I was informed this is NOT the case, they only deliver and would not collect. Undeterred, I tried to find a company that would collect and deliver the mattress back to mattressonline. I really struggled to find anyone who offers this service for king-size mattresses but eventually found a courier who promised to deliver but let me down at the last minute. I found another who agreed but failed to collect. Third time lucky I found a courier who collected and tried to deliver to mattressonline only to be turned away because the item was not delivered back within 14 days. I was not aware that mattresses had a 'best before' or 'sell by date' but I am obviously wrong. Mattressonline were kept informed of the situation and I have an extremely long email trail to prove it. Situation now is that the courier has a brand new unused mattress in storage that mattressonline refuse to accept back - I even offered to pay a handling fee but even this is not acceptable to them. I now either have to pay to have the mattress delivered back to me OR pay the courier to dispose of the mattress. I will never deal with this company again and I woul
	\| 06 Nov 2013 Report Abuse
	Great product and service from mattress online but 3 months later and the cashback is still outstanding, which also means my dad hasn't received his cashback for referring me. Not what I was expecting at all
	\| 03 Oct 2013 Report Abuse
	Ordered my mattress with great savings on a Thursday morning and it was delivered the next day exactly 24 hrs after. Silly me didn't read the delivery notes properly & it was delivered to bottom door of flats but a neighbour helped me drag it up 2 flights of stairs. So happy with purchase had the best nights sleep in ages, waking up without any backache.
	\| 15 Jul 2013 Report Abuse
	Couldnt have asked for more, excellent product and delivered when promised. Cash back tracked and paid within 8 weeks
	kirstyp16 \| 19 Mar 2013 Report Abuse
	So far so good. A wide range of products to choose from. The product we brought was exactly as described and delivered when specified. The price was very good and the cashback, which has tracked without alteration, a bonus.
	\| 07 Feb 2012 Report Abuse
	Product was a no turn double mattress.... Excellent quality and speedy delivery. Brilliant all round seller
	kwiki0 \| 21 Nov 2011 Report Abuse
	I am new to top cash and so far very pleased with the whole thing. Very pleased with my fab bed from mattress on line, have recommended them to others.
	\| 14 Nov 2011 Report Abuse
	GREAT CASHBACK,TRACKED QUICKLY ,WOULD USE AGAIN AS GREAT CUSTOMER SERVICE AND SPEEDY DELIVERY,PRODUCT PURCHASED EXCELLENT ALSO.
	ODDY \| 01 Nov 2011 Report Abuse
	Very eficient, arrived in time slot they'd phoned to confirm
	\| 30 Oct 2011 Report Abuse
	Highly recommend, great service, good quality mattress.
	juliemw \| 24 Jun 2011 Report Abuse
	Did not track, so had to chase manually. Eventually paid out four months later than it should have done.
	PresidentMushroom \| 22 Apr 2011 Report Abuse
	Very competitive prices. Fast delivery. No problem with cashback and tracking.
	pippy100 \| 19 Jan 2011 Report Abuse
	Top Cash Back excellent once again... Product very good and a great discount, however the delivery company which is out sourced are very unhelpful and ask alot, especially when a single delivery driver who turns up with a mattress and asked to put it in the garage asked my 65 yr old mother in law to carry the other end of the mattress - he was not pleased when she said no. Not a pleasant end to a good purchse...
	BEN_AND_JENNIE \| 08 Jan 2011 Report Abuse
	Absolutely fantastic ! The company rang me within 2 hrs (after ordering) to advise me that delivery would be the next day as stock had come in. Just brilliant.
	\| 16 Nov 2010 Report Abuse
	Impressively quick and free delivery together with low prices
	Jenny_Hall \| 14 Oct 2010 Report Abuse
	Tracked and confirmed within less than a week. Delivered product on time and as expect. Very good experience.
	PJ1972 \| 04 Oct 2010 Report Abuse
	super prices great delivery and cashback too
	\| 02 Apr 2010 Report Abuse

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