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Mobile Cash Mate Reviews

The Mobile Cash Mate reviews on our site are mixed, although you will find some very positive feedback below, written by TopCashback members who sold their mobile phone to them through us. There are comments like “quick sale, would recommend” while someone else wrote: “Very fast and efficient estimate, which was very close to online quote before they had seen the phone. Cashback was paid within the stated timescale — great service.”

It is a similar story on Trustpilot. You will find good Mobile Cash Mate review feedback, but you will have to search for it. One happy customer stated: “The price for my phone was the best available, the free pack arrived quickly and the payment was received within a few days of sending the phone to them — the full amount offered was received.”

There is plenty of other good feedback, including comments like “I found them a pleasure to deal with, would use them again”, “excellent service. Fast and great communication, and I was given what I was promised” and “very quick and hassle-free. Also gave a better price than similar companies”. Another Mobile Cash Mate customer said: “Always kept in contact and offered me a fair price for my phone. This was completely hassle-free and I received my money on the same day I accepted my quote.” Log in to review

Mobile Cash Mate Reviews
	I’d had positive experiences selling mobile online before, therefore sent my iPhone 6s to MobileCashMate with quote for £200. Subsequently they’d told me the phone screen was damaged - as there was a protector attached when I posted I’d assumed they removed this. After receiving a photo showing the screen crack they offered me £110 - I asked them to return it. My phone turned out to be fine and undamaged - the photo must have been someone else’s handset. Very stressful experience!
	\| 12 Sep 2018 Report Abuse
	Can't give no star...rubbish..don't send your phone..told me can't sell at price was promised and then I asked for return...not returned in iPhone box I sent it in and worse condition than when I sent it
	\| 26 May 2018 Report Abuse
	Very poor.Gave one tenth of the value after finding a small crack.
	willy111 \| 15 Mar 2018 Report Abuse
	DO NOT USE THIS COMPANY! I sent them my iPhone 6S as they offered the best price I could find (£160) for the phone in perfect condition - which it was. When I eventually heard back from them, they said that the Sim tray was missing (which it was NOT when I sent it to them) and therefore they could only offer £16.81! I asked for the phone back and - surprise, surprise - when it arrived - no Sim Tray. I bought another Sim tray off Amazon for £1.97, put it in the phone and took it into Carphone Warehouse where they gave me a very good price for it. Lesson learned!
	\| 25 Feb 2018 Report Abuse
	Do Not Use! Offered 69% less than original price, then seemed to go against their own terms and conditions on return policy. This experience cost me over £12! Very poor service
	\| 21 Feb 2018 Report Abuse
	quick sale would recommend
	Dwelly30 \| 07 Dec 2017 Report Abuse
	This company will fabricate the value of your handset that you will receive. In my experience they dropped the value considerably while still advertising the same amount on their website. There was nothing at all wrong with my phone but they told me that there was a drop in value on the market. At the moment I am still without my phone as Royal Mail couldn't deliver to me and they returned to sender. This company are refusing to take responsibility claiming they don't have it. My advice is avoid like the plague. Legal action is my only option
	\| 06 Jun 2017 Report Abuse
	Very fast and efficient estimate which was very close to online quote before they had seen the phone. Cash back was paid within the stated time scale. Great service.
	Woggle_10 \| 14 Apr 2017 Report Abuse
	Fraudulent company, will reduce the price no matter what. Have read other reviews where they scratched/damaged your phone themselves before returning it.
	\| 09 Feb 2017 Report Abuse
	£100 knocked off the locked in quote for fictitious faults, when asked for them to provide details of their how they reduce price for valuations they won't provide anything. Breeching their own T&Cs by asking you to pay them £10 to send the device back with sufficient insurance! DO NOT USE THIS COMPANY! Take a lower offer from a reputable company and avoid the headache!
	\| 21 Sep 2016 Report Abuse
	They offered me £82 for my Samsung S4 and then said the Sim tray was broken and changed the offer to £55.20. I don't belive it was broken but I have no way to prove it. I would NOT recommed this company.
	\| 15 Oct 2015 Report Abuse
	they keep you informed all the way through the process from selling to getting you money. very good
	purplecruising \| 15 Aug 2015 Report Abuse
	Great price, very helpful when I had made a mistake and very quick to pay!
	tjhp1991 \| 11 Aug 2015 Report Abuse
	trouble free
	BEARSOFNEATH \| 02 Aug 2015 Report Abuse
	Cashback was declined.
	simonpriest \| 06 Jul 2015 Report Abuse
	The old same trick, I sent a perfect phone, they gave a much lower price , I asked for my phone to be returned, and guess what! they sent a different phone with few marks/scratches. Keep away!
	\| 06 Apr 2015 Report Abuse
	Like everyone else who has written a review, why did I not read them first. DO NOT USE THIS COMPANY. Cowboy rip off merchants. Yes I too fell for the highest price. I received an email confirming the low offer and the alleged scratches, and had the option to go ahead or return the phone to me. They just prey on the people who cant be bothered with the messing round and go ahead with the ludicrous offer. I requested the phone be returned and went with a reputable company and got just £5 less than the inflated cash mate offer.
	\| 19 Jan 2015 Report Abuse
	DO NOT USE THESE GUYS! GO TO A MORE KNOWN AGENT TO SELL YOUR PHONE AS THIS COMPANY DOES NOT GIVE YOU THE PRICE THEY ADVERTISE AND CUT YOU DOWN AFTER RECEIVING YOUR PHONE. I GAVE THEM AN IMMACULATE PHONE AND THEY MADE OUT IT HAD CRATCHES AND TAKE UP TO 7 DAYS TO RETURN IF I DID NOT GO WITH THEM.
	\| 07 Nov 2014 Report Abuse
	Why did i not read the reviews on this site, they are rip off merchants offering you a price for your phone then after days waiting finally email a much lower price saying it is scratched and scuffed when it was not ??
	\| 11 Sep 2014 Report Abuse
	As with many others really, advise you don't use them. I sent off an IMMACULATE iPad with an offer price of £67. They responded saying it had 'scratches on the screen' - I am not joking when I say this was factory fresh screen-wise.... they cut the offer in half. So I have requested my device back. Don't be conned by these guys, waste of your time and effort.
	MikeD700 \| 26 Jun 2014 Report Abuse
	GOBSMACKED!! I sent off a perfect phone and like most other people in this forum got told there were scratches on the case and on the phone! They knocked off 25% off the offered price! This is the only site i've seen this tactic with! If they want a brand new phone out of the box for the 'not really that competitive' offer price then they need to state this! Wasted my time in the hope I was desperate enough to suck it up! The phone came back with a 2 inch scratch on the screen that wasn't there to begin with! I guess this was to try and endorse their trump up inspection! DO NOT USE THESE PEOPLE!
	\| 17 Mar 2014 Report Abuse
	Like so many of other reviewers - when they get the phone they give nowhere near the price offered when you fill in the online form. I rejected the offer and asked return of my phone - their response was they'll send it back Royal Mail within 7 days or, of course, I could pay £10.00 and they'll send it straight back. I don't care if I get nothing for the phone, I hate being misled and out of principle I'll have my phone back. Let's face it, it's phone recycling and hardly unlikely that any phone will be in it's original condition - the phone I sent back was used very little, never been dropped or damaged and was in as good a condition as you could get for a used phone. DON'T WASTE YOUR TIME WITH THESE PEOPLE!
	maxinewilde \| 17 Feb 2014 Report Abuse
	sent phone to them they offered lower amount than expected so i asked for it to be returned,after emailing them constantly it was eventually returned minus the charger ,box etc!im again awaiting an email from them.
	donnagriff12 \| 06 Jan 2014 Report Abuse
	Like many others on here I wish I had read the reviews before sending my phone to these chancers. Was quoted £85 for phone which was sent on 3rd December using prepaid envelope and label. Phone wasnt received by them until 11th December. Was a further 6 days before I received my 'offer', which was, surprise surprise, £25 less than originally quoted due to, and I quote; 'Your phone has a crack on the bezel around the outer edges. Your phone has scuffs/chips/scratches around the edges of the bezel. Your phone has light scratches/marks on the outer casing and on the screen'. Hmm, interesting, as the phone had a screen saver on from new and also a hard casing from new and was well looked after! Took a further five days to receive money through. Will stick to ebay from now on or one of the more reputable phone recyclers which I have used before. Please avoid these rip off merchants.
	PaddysMidden \| 23 Dec 2013 Report Abuse
	Rip Off - don't use. Sent in a phone that was three weeks old and barely used. They offered the highest value out of any competitors but then sent me an email offering me half the value claiming damage. Load of rubbish. Looking elsewhere I have found similar reviews/complaints. For your own sake look elsewhere.
	adamluck \| 23 Dec 2013 Report Abuse

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