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Get up to 2.22% of your purchase back
when you shop with Monsoon
Monsoon Reviews
Reviews and experiences from TopCashback members who have shopped with Monsoon.
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Monsoon Reviews
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Will not use again spent well over £100 and no cashback
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SPEEDY22 | 05 Oct 2017
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Great service as always. Friendly stuff . I love to shop there
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Justynaziemlanska | 23 Jul 2017
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We all love Monsoon!! I did too until I found out how they really treat their customers - to be precise their ONLINE customers. Today is 06.07.17 but the my case has started on 30.05.17 when delivery from Monsoon arrived and was ''left'' in my back garden. By ''left'' I mean thrown over the back gate, crashed into water waste pipe and completely damaged it. First Monsoon blamed Hermes who delivered parcel, but after reminding them about Consumers Rights they took the responsibility and agreed to pay compensation after providing them with a quote for repair, which was provided. Then Monsoon decided to amend their original statement and requested paper quotation - this was also provided within a week. This was the point since (surprisingly!) my further emails to them were not coming through! After 2 weeks and 6 reminder emails later I reached someone on Facebook Messenger. This person advised me to email all documentation to different email address - and surprise again, nothing came through! On the same day my husband sent the same documentation to the original email and it was received and confirmed by automated response! After a whole day of going back and forth, customer service advised me to go ahead and repair the pipe by ourself and they will return costs. This was Monsoon's 3rd amendment of the original statement about this settlement! After expressing my frustration they asked for my phone number so they can contact me to arrange refund. This was 4 days ago and surprise again, still nothing. At this stage I have enough to argue with them again and again but I would like to warn other online customers about disappointment I have been put through over last month. I would think high street company as Monsoon would treat their customers with highest care - but no, unfortunately this not the reality. I will publish this whenever I can and if you wish to share this post please do so.
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Anna_Lojek | 06 Jul 2017
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Very pleased with the service
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Irene_Malone | 28 Jun 2017
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cashback payed out quickly
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columbine1 | 04 Jun 2017
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Easy to use. Quick payout. Thanks
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shoppingdolly | 24 Apr 2017
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Fantastic service
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Michelle_Mackinnon | 06 Apr 2017
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Excellent reliable and can be trusted.
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shoptildrop | 19 Mar 2017
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ok waited longer than others I have received
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suz76gt7501 | 26 Dec 2016
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Fantastic service
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Michelle_Mackinnon | 23 Dec 2016
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Cashback traced at lower rate. Purchase made in 2014 but never been updated and ultimately claim rejected with no reason given. It is not a big amount but it is all about principles. If you state something stick to it
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alexosvath | 16 Nov 2016
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cashback process worked very well
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catlover125 | 14 Nov 2016
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Got paid but it took *months* which was annoying considering the merchant is listed as faster paying!
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axerite | 05 Nov 2016
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Waiting time over 30 weeks for the cash back to be payable is just obscene.
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Member623383461907 | 18 Oct 2016
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excellent and speedy service.
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rumar | 17 Oct 2016
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very easy to use website , quick delivery. Would recommend.
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Jessibiscuit | 17 Aug 2016
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Just click through the cashback website and everything else is standard
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timmelliott64 | 09 Aug 2016
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