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trainline Reviews

Reviews and experiences from TopCashback members who have shopped with trainline. Log in to review

trainline Reviews
	I have purchased tickets from the Trainline through Topcashback on numerous occasions and each time the cashback has failed to even track. Each time I have lodged a missing cashback claim with the same outcome, the Trainline have declined to pay out any cashback for whatever reason. As a once regular user of this company I find their behaviour disgraceful and will certainly not be buying my tickets from this company again. TRAINLINE DO NOT PAY OUT CASHBACK, AVOID!!!
	Josh93 \| 10 Jul 2013 Report Abuse
	Didn't track and declined my claim. Not worth it anyway - stick to buying direct.
	Metarie \| 26 Jun 2013 Report Abuse
	Did not track, put in claim, after months of waiting tcb couldn't retrieve and so declined. Pointless waste of time, awful merchant. Use Red Spotted Hanky, much better service!
	KROWLEY7 \| 20 Jun 2013 Report Abuse
	Bought tickets on 15th March and still hasn't tracked. Also the booking fee has risen to £1.50 and to pay by Paypal is another £1.90. Not worth it any longer.
	wallsy40 \| 29 Apr 2013 Report Abuse
	Never paid
	Killfish \| 06 Apr 2013 Report Abuse
	Tracked immediately but was then declined. I will definitely NOT be using this site again.
	lynnisdulcy \| 31 Jan 2013 Report Abuse
	Thetrainline has a nice website and also a nice app, however this is paid for by the mugs that use their service. Why should I have to pay £1 for a booking fee when I can book through many other train services for free! Slightly higher cashback that is all but cancelled by the £1 you pay in booking fee. Not worth it!
	cpbarnes \| 27 Jan 2013 Report Abuse
	Tracked quickly and then refused to payout - changed to £0. I did not use any codes or do anything else to invalidate so no reason for this. Be cautious!
	aardvark88 \| 28 Dec 2012 Report Abuse
	Addendum - Interesting that most of the recent feedback is similar!
	Billyo \| 15 Nov 2012 Report Abuse
	They seem to find any way (and don't have to justify) to not pay out (despite following the rules)! Expensive to use with 'booking fee' AND credit card charge, particularly when CB declined. Won't use again! Alternative sites are available. Although you don't get cashback, they don't charge any fees - So better value overall.
	Billyo \| 15 Nov 2012 Report Abuse
	For no reason what-so-ever that I can see, my cashback has been refused by thetrainline. It wasn't for a great deal of money (original purchase was £17.80) but I'm very disappointed to be told I get nothing from them. I didn't cancel my ticket, I didn't use another promotional code at the same time, I totally can't understand why I'm not being allowed what is due to me. If I buy an expensive train ticket I either, won't be using thetrainline, or will try another cashback site.
	Ginger_Rich \| 05 Nov 2012 Report Abuse
	Useless. Again Twice in 3 months have had valid transactions approved and then reduced to 0 for no reason. Never again
	fcooke \| 11 Oct 2012 Report Abuse
	Although this was only £0.21 as I am not using trains a lot. Payment become ZERO payable after 3 months and can't be ars... to make a claim. Poor simples!!!
	SylwesterN \| 02 Oct 2012 Report Abuse
	As others have mentioned, beware the completely hidden booking fee (£1) and credit card AND Paypal fee (£3.50) when buying tickets through the site. I'd recommend using this site to check train times and see if the're cashback through the specific train operator's web site.
	legendarydrew \| 28 Sep 2012 Report Abuse
	Useless - claim acknowledged and process then reduced to 0 for no reason. Ticket purchased within their t&c Wont use again
	fcooke \| 20 Sep 2012 Report Abuse
	I came to trainline after despairing of the Southern Railways website. Trainline is not worth it either. The percentage cashback on ticket (as opposed to hotel) purches is tiny, and more than taken back by the £1 booking fee, let alone the £3.50 they sting you for if you pay by credit card.
	galfredus \| 19 Sep 2012 Report Abuse
	thank you
	pengwen \| 16 Sep 2012 Report Abuse
	Cashback did not track. Topcashback were excellent and after submitting a claim the cashback appeared in my list. Unfortunately it has now gone down to £0 and is payable. I definitely followed the rules and did not use any promotional codes etc so I am not sure why it was rejected. I resent paying the extra handling fee to buy online but I was expecting the cashback to counter that. I will not be using thetrainline again if I can help it, and certainly will not expect to receive cashback from them.
	jakann86 \| 12 Sep 2012 Report Abuse
	Took ages to track - finally appeared but 2 weeks later showed as a nil meaning claim was cancelled. Not recommended!
	richbig \| 11 Sep 2012 Report Abuse
	Not very high % for cashback, but good site and easy to puchase tickets.
	CN93009225952 \| 29 Aug 2012 Report Abuse
	Tracked immediately, recommended!
	PrettyFlower \| 16 Aug 2012 Report Abuse
	I expected more cashback from the Trainline but all the same appreciate what I got. Thank you
	\| 04 Aug 2012 Report Abuse
	Cash back tracked quickly. It's a shame that cash back offered not as high as southern railways but trainline is more reliable for cash back being tracked. If removed booking fee would use more often when booking tickets
	Louuby \| 04 Aug 2012 Report Abuse
	Cash back tracked quickly. It's a shame that cash back offered not as high as southern railways but trainline is more reliable for cash back being tracked. If removed booking fee would use more often when booking tickets
	Louuby \| 04 Aug 2012 Report Abuse
	Tracked very quickly for a ticket from Berwick to Portsmouth. The cash-back basically covered my booking fee, so not a great deal. But better than nothing.
	\| 27 Jul 2012 Report Abuse

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