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Get up to 2.62% of your purchase back
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Topps Tiles Reviews

Reviews and experiences from TopCashback members who have shopped with Topps Tiles. Log in to review

Topps Tiles Reviews
	Faster Paying My ***
	penrodpooch \| 18 Nov 2015 Report Abuse
	on the Top Cash back Site, Topps Tiles are flagged as 'faster paying' however, now that I have made my purchase, it states 15 weeks.
	mrsmarblemouth \| 19 Oct 2015 Report Abuse
	Excellent service. Suggested a change to the order which saved me money. Very happy.
	dentedbread \| 10 Sep 2015 Report Abuse
	received cashback quickly.good company.
	floyd60 \| 23 Aug 2015 Report Abuse
	Although I received the cashback eventually, I feel a wait of 6 months is too long.
	jongupp \| 12 Aug 2015 Report Abuse
	Excellent service
	frankj4421 \| 10 Aug 2015 Report Abuse
	Cashback tracked in September, still sat as pending in March!
	kittenface \| 05 Mar 2015 Report Abuse
	Lovely tiles. Kitchen looks great now, but still waiting for the top cash back.
	daveandnicky \| 25 Nov 2014 Report Abuse
	Lovely tiles, however you will need to wait 4 months for cashback. Patience is a virtue!
	\| 20 Mar 2014 Report Abuse
	The online ordering system from topps tiles is a shambles because the order is actually arranged by your local store. This means that any problems with your order are dealt with by that store and you have to take tiles to that store for a refund if they are damaged (even though you bought them online). But their online and in-store order IT systems don't tie up very well. It's almost worth not buying online, but then you have to pay the extortionate £42 delivery fee (free online for orders over £150 at the moment). My online order from December 2013 is still showing as pending on topcashback - this is because it is still showing as "order is being processed" on the topps tiles system, even though the tiles have been delivered and installed! I think they will wait for 100 days, then cancel the cashback, because after that time you cannot submit a cashback claim. Overall, I wouldn't rate the service from topps tiles as anything more than average. And, more importantly, I would not rely on getting any cashback from them.
	thequiffman \| 11 Jan 2014 Report Abuse
	Tried to use Tesco vouchers along with the cash back and was told you can't use the vouchers online and that you have to use them in store then losing the free delivery option
	nuttytartjen69 \| 30 Sep 2013 Report Abuse
	Tiles purchased August 2012. Still havent have my cashback. A long time to wait for £30. Slowest cashback ive experienced through the site and not sure why it has taken so long.
	hredmore \| 13 Apr 2013 Report Abuse
	Order placed on 19 Aug 2012 - still no cashback.
	rafu \| 01 Apr 2013 Report Abuse
	Bought tiles at beginning of September and still not received cashback (beginning of Feb). Great product but customer service very poor.
	birche3 \| 04 Feb 2013 Report Abuse
	Made some excuse along the lines of ' topcashback was not the last merchant before purchase' Not true at all, just a means of avoiding payment on a large purchase.
	nickdynes \| 12 Jan 2013 Report Abuse
	Made a large order in February as tiling two bathrooms, still no sign of the cashback now 10 months later!!!
	Danielsmt \| 03 Dec 2012 Report Abuse
	Good quality products purchased but the cashback element is poor, over 3 and a half months and still no sign of this cashback being confirmed. Judging by other comments ill be waiting at least another 3 months.
	hredmore \| 26 Nov 2012 Report Abuse
	Good products, basic customer service and cashback redemption is non-existent! Customer services seems to be run in the back of a bedroom - phoned a few times no answer and then not the most helpful. Still waiting after 6 months for confirmation of cashback, let alone the cashback. Good products - but don't expect cashback.
	idpike \| 07 Oct 2012 Report Abuse
	The product was great and delivered as promised. TopCashBack on the other hand have let me down - it is still pending after six months! Not impressed.
	allanrobbins \| 15 Aug 2012 Report Abuse
	Cashback tracked straight away but was never confirmed and payment is a month overdue! Product was delivered later than quoted and arrived in dirty boxes which marked my carpet.
	neverwinter \| 31 Jul 2012 Report Abuse
	I ordered 15 packs of laminate flooring from them got cashback payable to my account. 2 packs of flooring was left and took them to shop for refund. Finally I found out the cashback has been taken out from my account and for the transaction shows £0.00 cashback. I lost 1.5 pack of flooring amount of cashback because I returned 2 packs of the remaining flooring. BEWARE
	mandsuk \| 13 Mar 2012 Report Abuse
	No problem with the cashback-it tracked quickly but turned out to be irrelevent as i cancelled the order.I ordered a product for instore delivery but over a week later the order status was still `being picked`so i rang and was told it would be ready for collection next day.It wasnt and after another call and being given no definite collection date i cancelled.First time using topps amd probably the last.
	eric_cross \| 08 Feb 2012 Report Abuse
	I have visited the 2 Topps Tiles stores locally and found the staff very helpful and knowledgeable. However, the online experience was a disappointment. I received a confirmation email saying my order had been dispatched and part of my order (the tiles) arrived after about a week. However, some tools were missing. I contacted Topps and was told that they had been sent separately by DHL. I then received another email confirming my order had been dispatched but but over a week later the items had still not been delivered. I again contacted Topps and they blamed DHL for losing the order. So, after three weeks waiting I cancelled the order and bought the tools I needed locally. I was very happy with the tiles I bought and the price but you need to be careful to check the prices of some of their other items e.g. adhesive, grout, and trims which I found much cheaper elsewhere.
	legba \| 28 Sep 2011 Report Abuse
	yes the payment tracked very quickly but i will never in my life ever use this company again. They don't deliver to people's home but to the curb side on the road as their drivers are not insured to lift heavy items as i was told today by their customer service when my items were just left on the road! Call before you make any purchase online and confirm how they deliver! The delivery guy I had this morning was a disgusting piece of work as well. I wonder if companies in this day and age ever wonder what the power of word of mouth marketing is. Someone who has had a bad experience will 50 people, friends, family, neighbours, people they work with, anyone will listen and they in turn will warn others. That's how a company goes out of business. The cashback was not worth it if you're going to damage your back lifting tiles from the road side back to your house yourself!
	Elizabeth1 \| 16 Aug 2011 Report Abuse
	Tiles arrived very quickly, and were well packaged for transit.
	runwin \| 29 Nov 2010 Report Abuse

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