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Virgin Atlantic Reviews

If you are thinking of booking a flight with Virgin Atlantic but are not sure what to expect, you should take a look at the feedback below, which has been left by our members. Among the Virgin Atlantic reviews, written by people who have booked with them through us, you will find one which states: “Absolutely brilliant airline — flown with them many, many times.” Plenty of people have also commented on how quickly their cashback was paid out, including some who said they received theirs before they had taken their flight. Comments include “excellent as always. Great cashback service and great airline — paid cashback before the flight taken” and “booked flights in Feb, got cashback in April before my flight in early June”.

It is fair to say the Virgin Atlantic review feedback on Trustpilot is a little more mixed, although you will still find some excellent comments, with one customer saying: “Been flying with Virgin Atlantic since 1993 and every time the service has been awesome. I never get tempted to fly with any other airline.” Some of the other remarks left include “from check-in to food and service, everything was on point”, “the staff are always courteous and helpful, and the planes are comfortable and clean” and “Virgin Atlantic are THE best airline I have ever flown with, simple as that”.

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Virgin Atlantic Reviews
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£1400 flights, £6 cashback. Not really worth it tbh!
  evilras | 30 Jun 2015 Report Abuse
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Booked when there was a bonus offer of 5/6%, tracked as 4p cashback for £1,500 of flights. Been nudging for nearly 5 months and nothing,
  Avnon | 31 May 2015 Report Abuse
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Two houts after my last post and the transaction is on my account and straight to payable! Strange that.
  srmjmm | 23 Mar 2015 Report Abuse
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Booked flights August 2014. Lodged missing cashback claim September 2014. Going nowhere! Not sure if its Virgin or Topcashback dragging their heels or both.
  srmjmm | 23 Mar 2015 Report Abuse
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TRANSACTION CONFIRMED QUICKLY BUT NO SIGN OF CASH....IT HAS BEEN ONE YEAR ALMOST TO THE DAY!!
  msharon | 13 Nov 2014 Report Abuse
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My Cash back did not track for a long haul flight to Hong Kong that I purchased 4 months ago and I have been chasing and sending nudges but nothing is forthcoming. I will never use Virgin again as a matter of principle.
  hamilar | 05 Aug 2014 Report Abuse
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Cashback did not track and still waiting some 3 months later despite raising the claim and sending a nudge to Cashback.
  hamilar | 03 Aug 2014 Report Abuse
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£800 flights and cashback didn't track. No updates 3 months later. I note no 5 star reviews since 2012 - TCB should remove such unreliable merchants - or the networks they belong to if that is the issue.
  gnimia | 02 Jul 2014 Report Abuse
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Cashback did not track and still waiting four months later!
  9156972041 | 27 Jun 2014 Report Abuse
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Total con, Virgin are becoming more and more customer unfriendly year by year. Booked all correctly on a £2600 spend and they refused cash back. Wish I'd never booked with them!!
  Deb1905 | 19 Mar 2014 Report Abuse
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It should be zero star if allowed. Really bad experience. Nothing was tracked for a start then it takes forever for the Merchant to response. After 3 months, still waiting! won't use virgin any more.
  cmeng | 18 Feb 2014 Report Abuse
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Didn't pay out cashback on an upper class flight. It seems that quite a lot of other people have had this problem so perhaps it's an underhand practise on the part of VA. Although it's not that much money it does make me reluctant to use Virgin products and services in the future.
  idontcare | 23 Jun 2013 Report Abuse
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Not impressed, spent over £800 on flights to find out only £140 of that is available for cashback (£4.32 instead of £24.00 cashback). Reading other comments I will be lucky to receive any payment from Virgin at all. Be aware when booking only cashback is paid on the so called 'fare' and not the total price. I will not be booking Virgin Atlantic cashback again.
  smeegle608 | 22 Feb 2013 Report Abuse
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Never been paid cashback by Virgin on two expensive bookings. I have asked and nudged TCB which submits to Virgin, but never hear anything back.
  notken | 13 Feb 2013 Report Abuse
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As with many others cashback did not track in August. Nudged TCB numerous occasions, still no response from Virgin. Don't use this Vendor if you are taking cashback into account as part of total flight costs.
  foremani | 05 Dec 2012 Report Abuse
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Rubbish. Purchased 2 flights to the US in January 2012. Never tracked, a million nudges later and still nothing. Topcashback say they are still waiting for a response from Virgin as are so many other reviewers here. Don't waste your time
  Yicky | 30 Nov 2012 Report Abuse
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Phenomenal! Cashback tracked in my account in 10 seconds after my purchase at the 3.03% exclusive rate. I have never seen anything like it! Thanks
  Bumble_Bee | 19 Oct 2012 Report Abuse
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Even though I submitted all the relevant information, Topcashbac have been unable to get Virgin Atlantic to pay me any cash back. Very disappointed.
  abandhev | 08 Oct 2012 Report Abuse
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Absolutely hopeless - booked flights via TopCashBack but transaction has never appeared and (apparently) Virgin Atlantic have never got back to confirm the transaction took place. Booked in September 2011 for flight in February 2012. Have "nudged" several times but to no avail. Now October and still nothing. Only used Virgin as cost was slightly lower than British Airways and was getting cashback. No other TopCashBack supplier has been so useless! The "bad taste" means I won't be using Virgin Atlantic again (and gives me concerns about using any other Beardy Branson products).
  thegrail | 05 Oct 2012 Report Abuse
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No hassle cashback experience.
  alimaxazu | 08 Sep 2012 Report Abuse
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Cashback tracked within 12 hrs. But on £1,100 flight, only £292 is eligible for cashback as the rest are fuel surchagres, fees and taxes. Total tracked cashbask £2.94. Disappointing and NOT CLEAR on cashback page.
  hellobayo | 04 Sep 2012 Report Abuse
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Booked in February. Just became payable this week. Disappointing that cash back is only available on flight price and not all the taxes etc that seem to make up almost half the price of flights these days. Flights cost nearly £1900 and cash back was nearly £19.00 but I suppose better in my pocket than theirs!!
  louise187 | 01 Jul 2012 Report Abuse
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Never pays out! Spent almost £4,000 on flights but never got any cashback. I nudge every week. Virgin also charge a fair whack right at the end of the purchase if you want to use a credit card. In flight experience isn't as good as it used to be either. Don't bother!
  cockneybrum | 29 Feb 2012 Report Abuse
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Very quickly tracked. But charges £9.90 for using my credit card to book 1 air ticket.
  | 28 Feb 2012 Report Abuse
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Hope the proof of the pudding is in the eating as they suffer on the final product!!
  dragonlady1972 | 07 Feb 2012 Report Abuse
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