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Get up to 8% of your purchase back
when you shop with Vision Direct

Vision Direct Reviews

Reviews and experiences from TopCashback members who have shopped with Vision Direct. Log in to review

Vision Direct Reviews
	Refused a cashback claim as I used a voucher, as is normally the policy. However the code I used was on cashback site and specifically stated could be used along with cashback. Annoyed me enough to make me use the competition next time, as it makes me wonder what they would do in the case of a product issue.
	mr2turbo300 \| 16 Jul 2015 Report Abuse
	Decent price and quick delivery, the cashback was confirmed quickly,but is now showing as declined -not impressed!
	anj911 \| 07 Nov 2014 Report Abuse
	Have used this merchant to buy lenses on a regular basis and have never got any cash back. Am fed up of trying now.
	katyluce \| 02 Oct 2014 Report Abuse
	Exceptionally good customer service, very helpful, very efficient. Not quite the cheapest on the internet, but close enough to become a returning customer, even if only for the very fast delivery service and the customer support. Cashback as a first time customer is good too - and it tracked and moved to payable in about a week - excellent ;)
	Rodger \| 30 Aug 2014 Report Abuse
	Bought lenses, had a pop-up that the cash-back tracked, but never received it. TopCashBack did their best to chase for me, but to no avail as GetLenses basically refused to pay up. Never had a problem with any other merchant on this site, won't be using GetLenses again.
	numex \| 26 Aug 2014 Report Abuse
	Easy to use website. Ordered mid day and arrived the following day. Superb service
	allister_mc \| 22 Aug 2014 Report Abuse
	Great. Enter this code 6063692K at checkout and get 10% off.
	handymanterry \| 16 Jun 2014 Report Abuse
	Great. Enter this code in checkout to get 10% off your order.
	handymanterry \| 16 Jun 2014 Report Abuse
	Waited half a year for a reply to a cashback claim, and denied because "did not meet terms and conditions" - so vague, when I ordered exactly as directed. Terrible service from company anyway, will not use ever again.
	jglassey \| 14 May 2014 Report Abuse
	Ordered lenses on 18/02/2013 - did not receive my lenses until about 4 weeks later. Apparently they had sent my lenses but I never received them and then pretty much accused me of actually receiving the lenses! So after complaining they sent another batch out which thankfully I received. The transaction didn't track and so had to manually submit missing cashback. To date, now well over a year, no sign of response from Get Lenses re: cashback. Will not be ordering again in the future.
	San87 \| 08 May 2014 Report Abuse
	My cashback was never tracked with this vendor from a purchase in October. My query took a very long time for them to review and cashback was subsequently declined. The reason they provided for this was an invalid code was used - I was a new customer and they provided me with a discount code for my first purchase! I wouldn't use them again.
	yinyin \| 29 Apr 2014 Report Abuse
	Get Lenses did not honour cashback, simply stating “Did not meet terms and conditions”. Will certainly look elsewhere to get my lenses in the future!
	mugma \| 22 Apr 2014 Report Abuse
	Total farce. Bought from them twice and both times the cashback wasn't tracked. One claim has been denied and the generic reason is "not met terms and conditions" (which weren't even stipulated??) Won't be buying from here again. Lost out on around £23 worth of cashback. Rather go to Contacts Universe.
	saqibmalik1 \| 15 Jan 2014 Report Abuse
	Cashback tracked but then declined as didn't meet terms & conditions, since I followed the topcashback link, used the code provided by Get Lenses for a new customer discount I have no idea why but I would not recommend or use these again.
	GLENCC \| 23 Oct 2013 Report Abuse
	Cashback declined, very poor, won't be using again
	outback \| 14 Oct 2013 Report Abuse
	Lenses arrived very quickly and cash back also appeared very quickly. It went to confirmed and then changed to cashback declined. I have put in a claim for no cashback and if it is not resolved will not use again and will advise my friends not to use the site. Shame such an excellent lens provider feels unable to honour cashback.
	sushops \| 24 Sep 2013 Report Abuse
	Get 10% off your online order by entering this code at the checkout: 3013690A
	TopsyB \| 10 Sep 2013 Report Abuse
	Ordered 3 months worth of lenses some months ago. Very fast delivery & perfect product. Just sent off an order for more lenses. Like always I have to lodge a ticket to get cashback tracked, however once I've sent the ticket in all of my cashbacks track no problem, just waiting for pay out.
	Riflcake \| 25 Jul 2013 Report Abuse
	Cashback initially tracked then went to zero, made a claim & despite their terms & cond for cashback being met it was declined. 1 strip was half empty, contacted cs but they didn't offer any solution, saying I must've dropped them whilst opening the pack, having been a contact user for over 20yrs its not something I would do 5 times in a row in 1 day. Will never use again
	bladerunner1 \| 05 Jul 2013 Report Abuse
	They sent the wrong lenses for one eye! There was no picking/checking data on the delivery note but I was informed they had muddled two orders up. But instead of apologising and sending immediate replacements they made this dependent on me and the other customer returning the wrong lenses first. 3 weeks after ordering (and paying for) my lenses, I still haven't got them, or a guaranteed delivery date. No compensation/refund has been offered, despite asking. I have bought solutions from this company for years - this is my first foray into buying lenses by mail order, so to say I am extremely disappointed is an understatement. I thought I would warn other Topcashbackers...
	fakeghds \| 11 Apr 2013 Report Abuse
	Didn't track- didn't pay out
	851616 \| 27 Feb 2013 Report Abuse
	Very cheap lenses, were out of stock, arrived a week late which was not a problem. Cashback did not track, TCB chased tham and manual claim was rejected by Get Lenses because "I did not meet the terms & conditions" Do not buy if relying on getting the cashback
	foremani \| 25 Feb 2013 Report Abuse
	Cashback didn't track & eventually declined as didn't meet terms & conditions, since I followed the topcashback link, used the code provided by get lenses for a new customer discount that was supposed to work with the cashback, spent far more than the qualifying amount, I am not sure why. Several lenses missing from 2 packs & cs didn't want to know. Will not be using them again.
	bladerunner1 \| 20 Feb 2013 Report Abuse
	Found my usual lenses at a cheap price, used the discount code to reduce the price even further. Had an email to say they were out of stock, lenses arrived a week later. Cashback has not tracked, raised a manual claim....nudged TCB on a few occasions and no response.
	foremani \| 05 Dec 2012 Report Abuse
	Quick delivery and service but showed cashback amount initialy and then a day later showing cashback as zero. My usual online supplier of contact lenses is not on the topcashback site so this is why i went with Get lenses. I will be putting in a lost cashback claim and if they don't honour it i won't be using them again.
	aparratt_ \| 27 Nov 2012 Report Abuse

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