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when you shop with Vodafone Home Broadband

Vodafone Home Broadband Reviews

Reviews and experiences from TopCashback members who have shopped with Vodafone Home Broadband. Log in to review

Vodafone Home Broadband Reviews
	Hassle Never got to claiming cashback as i had to cancel order. Supposed to be one click order process, but ended up in a loop between existing provider and Vodafone. Vodafone "Tobi" thing is a nightmare!
	nedisared \| 03 Apr 2025 Report Abuse
	No cashback paid Like most on here the cashback didn’t track and after months of waiting on a response it was refused. Would look elsewhere if you want the cashback
	Abski \| 29 Mar 2025 Report Abuse
	Haven’t paid out til now I have followed all the step they have required, I don’t know why I need to wait more than 6 months and they only keep saying the merchant is reviewing my case. So annoying. Luckily, I have capture every step I go through the payment. I must sue them by law if they gonna reject me without a proper reason. I will update here as well if I get paid finally.
	C215 \| 08 Feb 2025 Report Abuse
	Order got cancelled Wouldn't bother via this route. My order and booking I made all got cancelled without telling me. We only found out the day before the booked install date when no router had arrived and we followed up with Vodafone.
	Benjihext \| 06 Jan 2025 Report Abuse
	Probably won't pay out. I had my broadband order cancelled for unspecified 'technical reasons' and when I contacted online chat the agent told me that orders via cashback/third party sites rarely go through. They then put me through to sales team who said they couldn't re-activate my order, but could place a new order for me (without the cashback of course). I politely declined and will go with another supplier.
	dmcc0 \| 25 Oct 2024 Report Abuse
	Eventually got my cashback! Bought Vodafone Home Broadband, didn't track properly so had to raise a query. Took months but eventually got paid out £114. Annoying that it took so long but at least I got paid.
	dcoy82 \| 02 Sep 2024 Report Abuse
	Doesn’t pay out If you’re purchasing broadband for the cash back incentive - DONT BOTHER. It doesn’t track and after raising a query with TCB Vodafone states it can’t trace a valid claim.
	becky2907 \| 29 Aug 2024 Report Abuse
	Feels like a scam My purchase didn't track after waiting 7 days. My purchases ALWAYS track, so I'm expecting to get scammed like the rest of people reviewing.
	Xadib \| 04 Aug 2024 Report Abuse
	Wasted my time Cashback never tracked contacted TCB the package I took out wasn't one on offer it appears as only an obsolete equivalent one was (all the packages were updated on TCB to reflect what is actually available days later), I have to accept I didn't pay enough due diligence I genuinely wouldn't have taken out a contract with Vodafone if the cashback wasn't an incentive but that isn't the end of the world just a little frustrated at myself, lesson learnt.
	PaulGH27 \| 08 May 2024 Report Abuse
	Did not pay out promised amount Cashback was promised of £110 but it tracked at £25. Topcashback staff have been battling on my behalf for about 9 months to get my payout but no joy. Vodafone have not played fair here. You can't rely on getting cashback from this company
	jackietiff \| 06 May 2024 Report Abuse
	Didn't pay me, even after claim Didn't pay
	ChrisBeard2 \| 27 Apr 2024 Report Abuse
	Great cashback deal, superb broadband speed Cashback tracked ok, really good broadband speed, and great service setting up. Would recommend
	adamwaite \| 11 Feb 2024 Report Abuse
	Great Cashback. Tracked immediately and paid within 8 weeks. Also good monthly price.
	roger65 \| 10 Feb 2024 Report Abuse
	Not Tracked I was fooled by the 5 star reviews showing from 2019. Click on "Lowest rating" and it is a very different story. I did everything right, cleared cookies etc, kept screenshots of the whole transaction. Seven days later it hasn't tracked, there are better offers available now, and despite constant text messages from Vodafone telling me to log on and check my details, I keep getting rejected. Stress, stress, stress......
	syorks55 \| 24 Nov 2023 Report Abuse
	Not tracked and taking forever to pay - be careful Really not happy, never have any issues with other companies but the ONLY reason I went with Vodafone was because of the £120 cashback - I've sent a request to TCB to investigate and it's still not paid out from Vodafone, will update review if/when they eventually do pay
	xandiddly \| 13 Nov 2023 Report Abuse
	Avoid! Doesn't Pay. £100 cash back earned from a from a broadband plan purchased early July. Last updated on 14th August to confirmed and has not updated since then. Said estimated payable in 8 weeks, which has long since passed. not holding my breathe on this one.
	JVL94 \| 07 Nov 2023 Report Abuse
	Still waiting Joined on june 13th, cashback of £50,still not payed, tho it has tracked,but has not even reached confirmed yet. I feel let down.
	olliecat11 \| 23 Oct 2023 Report Abuse
	Rejected ?? £110 Cashback rejected as transaction cannot be traced. Absolutely ridiculous as my account is active and the transaction details are as supplied. Perhaps go with another supplier for your broadband.
	FazalWazir \| 10 May 2023 Report Abuse
	If you're hoping for cashback, don't hold your breath! I dont usually leave reviews but, I have been stung twice by vodafone, once for my broadband purchase and again for a family members purchase. After raising a claim for missing cashback, I was told that the order number cannot be traced. I find that strange as they are still taking my money every month! AVOID!!
	mbayley \| 25 Apr 2023 Report Abuse
	Don’t buy Cashback was due to be £120, tracked and pay at a lot lower at £30. Avoid this merchant if you are using the cashback as a way of deciding who to go with. Vodafone stated the transaction couldn’t be found, despite me still getting £30 so clearly something tracked? avoid.
	Sd093 \| 22 Apr 2023 Report Abuse
	Don't do it Cashback didn't track, and after 4 months of waiting they declined it stating 'transaction not found' I still have the broadband, and nothing has been amended or cancelled, but apparently my order number can't be found. To top it off, the broadband is terrible and customer service is horrendous. Avoid
	Roxycube \| 19 Apr 2023 Report Abuse
	Cashback declined for no reason As with most other people. Cashback declined so don't factor this into your decision making when looking for a broadband deal as they don't pay out!!
	tonyparr2 \| 31 Mar 2023 Report Abuse
	Massively incorrect amount I bought the Ultra Broadband Pro 2 ans should have recieved over £100 cashback. Instead I recieved £21 despite putting in a claim. DO NOT decide on your broadband based on cashback. Go for the best deal as with Vodafone you won't get the amount promised.
	neon787 \| 18 Mar 2023 Report Abuse
	Cashback was declined for no reason, appeal was declined also for no reason. I had to persist and thanks to the top cash back team helping me but I eventually got the cash back. Poor from Vodafone!!
	Lindsay Corbett \| 23 Dec 2022 Report Abuse
	Didn't track, wish I had seen all the one star reviews before ordering
	ip3ly15 \| 13 Nov 2022 Report Abuse

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