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Wilko.com Reviews

Reviews and experiences from TopCashback members who have shopped with Wilko.com. Log in to review

Wilko.com Reviews
	Cashback tracked and was payable in good time.
	The_Enforcer \| 02 Apr 2015 Report Abuse
	Excellent service all round from Wilko. Fast tracking and payout, their customer service is very good and keen prices. What more could you want.
	janebjurae \| 19 Nov 2014 Report Abuse
	Goods I ordered totalling £93 for collection at my local store arrived quickly, and I was more than happy with the quality and service. However, cashback did not track, and after posting a missing cashback claim 6 weeks ago, this has now been rejected. Wilko have wriggled out of paying stating that I did not complete the transaction wholly thru TCB (which I did). Will not bother again. I'm not surprised this happened after reading other recent reviews. Basically, don't rely on cash back being paid, just treat it as a bonus if it does. Topcashback should really be striking off repeat offenders as it damages their own reputation.
	ClaireWilding \| 28 Aug 2014 Report Abuse
	Site ran incredibly slowly when I put in an order so I missed the 2pm order cut off by a whisker. It then took over a week to arrive, with no update until I chased. Unlike many other online merchants they can only offer 8am-6pm delivery slots! On the day it was delivered, the driver called me to say he'd be at my house within an hour but then took over 3 hours to arrive and was rude when he did. To top it all off, they didn't pay my cash back and today my cash back claim was rejected. They said another site was credited but I did not use another referral site, voucher code or search engine. OVERALL SHODDY. A COMPANY NOT CUT OUT FOR ONLINE SHOPPING.
	catherinemm \| 04 Aug 2014 Report Abuse
	A total of 7 cash back claims outstanding having spent £377.00 2 have been rejected i await the same fate for other 5 all a joke if they are not going to pay why are they on top cashback at paying 4%? Lost a good customer.
	terrytoyboy \| 16 Jul 2014 Report Abuse
	Twice I've shopped with Wilko via TCB and never tracked, claims made and always declined. And I use TCB very often I do know how to make a purchase track etc. Won't use Wilko again!
	marlenepinheiro \| 16 Jul 2014 Report Abuse
	Seems like a common pattern here, Get topcashback user to order thinking they will earn cashback. No tracking and make them wait six months. Response with a reject claim, giving reasons as a different marketing channel. I think topcashback should start sending merchant order numbers or something, so there is full transparency in the process. They should also, like ebay give % feedback on merchant cashback, This will allow us to judge whether merchants are cashback conmen
	SureshP \| 07 Jul 2014 Report Abuse
	I have used Topcash back for several years, to date I have received all cash back promised, occasionally gaining assistance from Customer Care at Topcashback. However, Wilko is one site I am reluctant to shop at again in future as I have not received the cashback I thought I was entitled to. Recently (just over one month ago) I bought some toys from Wilko via the Topcashback site and requested delivery to my local store. Wilko send an email to confirm your order, however, they do not email when the products arrive at the store, for the 'delivery to store' option. I waited over two weeks and did not hear from Wilko to advise my purchases were with the local store. After two weeks I rang the store personally. They said that the products had NOT arrived. I rang Wilko Customer Service, they were very helpful on the phone. They found out that my products were at the store all the time! I collected them later that day... Back to the actual purchase via Topcashback - the purchase did not track. Despite helpful assistance from Topcashback customer care, I have heard today that the cashback is not being honoured. I know that I made the purchase via Topcashback. I am very disappointed and think it best to avoid Wilko in future. People beware!!!!!!
	ZoeCaroline \| 13 May 2014 Report Abuse
	The first and last time I shop through Wilko.com. Just refused my cashback, don't know why?
	Gogo44 \| 05 May 2014 Report Abuse
	have been waiting since 23rd oct 2013 for my cashback that wasnt tracked and still waiting for claim to go through not good at all
	juliamug \| 02 May 2014 Report Abuse
	Cashback tracked quickly at the correct amount. Shortly afterwards it was declined. Submitted manual claimed but again decline with no reason given. I think I did everything according to cashback term - its my first online purchase from Wilko, no voucher used. Won't use again for cashback purpose.
	azizah_ab \| 30 Apr 2014 Report Abuse
	Cashback tracked fine, no problems, but service from Wilko terrible. Had to chase for delivery date, then only 1 parcel arrived instead of 4, still trying to chase after 3 weeks, very poor communication. The worst online delivery I've ever experience - avoid.
	riata123 \| 28 Apr 2014 Report Abuse
	Purchase tracked within a matter of minutes, most pleasing!
	The_Enforcer \| 29 Mar 2014 Report Abuse
	My first time buying from wilko using TCB. tracked and then declined??? why?? lodge claim byt no explanation at all. won't buy through cashback again
	azizah_ab \| 25 Mar 2014 Report Abuse
	I have always had the cashback from Wilko and I like the fact that the store phone you when your item has arrived. Good customer service and cashback!
	SusanRL \| 12 Mar 2014 Report Abuse
	made my 2nd online purchase many months ago but wilkos cancelled my cashback for no apparent reason..
	steveb47 \| 10 Mar 2014 Report Abuse
	Ordered item in October 2013, Item faulty upon arrival and also late delivery. Still also awaiting cashback from October 2013. Submitted untracked claim and sent several nudges still awaiting to hear from merchant. Worst confirmed cashback and response I have ever experienced through Topcashback
	monkey_ed \| 06 Feb 2014 Report Abuse
	Sat on my claim for almost a year, and then said it was 'tracked by another merchant'.
	BeJay \| 05 Dec 2013 Report Abuse
	Payment declined on the grounds of using non affiliated site. I have no way of proving otherwise as Data Protection Act prevents this. So buyer beware. TCB were very helpful, but they could not pursue non payment owing to DPA.
	Adrian_Gardner \| 31 Oct 2013 Report Abuse
	Purchase over £60 didn't track. Claim lodged, now we wait.
	\| 13 Jul 2013 Report Abuse
	Tracked within 3 hours, brilliant!
	himpantsou \| 22 Jun 2013 Report Abuse
	An order was placed in February but the cashback has been declined. I can see no reason for this and will not be using this merchant again.
	M_Valentine \| 17 Jun 2013 Report Abuse
	still waiting to say if they will pay cashback waitng since february
	jofudg \| 21 May 2013 Report Abuse
	Very quick cashback and went through to payable very promptly.
	adsdj \| 07 May 2013 Report Abuse
	Topcash back great but had to return goods to retailer asha faulty,other than that good Service.
	GJ10 \| 09 Mar 2013 Report Abuse

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